Urgent!!! Home page product section loading problem.

This topic has 2 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

  • Avatar: Leileier
    Leileier
    Participant
    February 22, 2023 at 04:50

    Home page sections cannot load successfully. The product grid sections and sliders can not work.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 22, 2023 at 05:22

    Hello @Leileier,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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