Hello @kanompunk,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to investigate your site further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Themes Team.

Hello, Pedro Monteiro,

Thank you for providing the Admin Login details. Upon inspection of your site, I have noticed that there are 57 plugins activated and the “Medilazar” theme is activated as well.

If activating the Xstore theme is causing your site to crash, it is likely due to a conflict with a third-party plugin. Before activating the Xstore theme, I suggest deactivating all third-party plugins on your site and attempting again. If this resolves the issue, you can then reactivate the plugins one by one to identify which one is causing the conflict.

Alternatively, you can leave all third-party plugins deactivated and grant me permission to debug your site, which includes deactivating all third-party plugins and on-site customization. This will allow me to further investigate the issue.

Please note that it is recommended to take a complete backup of your site before deactivating any plugins to avoid any inconvenience.

Best Regards,
8Theme’s Team

Hello @Kestutis,

We have responded to your duplicate issue topic here: https://www.8theme.com/topic/hi-how-i-can-edit-my-category-filter-design/#post-344833 Please review our response and kindly refrain from creating multiple topics for the same issue.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @LambdaSP,

1- We believe there is still a CSS code causing the issue. Please review the images provided at the following links and attempt to remove the code in order to resolve the issue: https://postimg.cc/LnQ66Mdk and https://postimg.cc/HVyPjQRS.

2- To resolve your issue, please go to the Dashboard, select XStore, then Theme Options, Theme Custom CSS, and Global. Paste the following code at the bottom of the CSS box:

@media(max-width:575px){
.single-product-builder .et_product-block form.cart{flex-direction:row !important;}}

Once you have saved the settings, please clear your browser cache and check back on your site.

3- We have conducted a thorough review of the products on your site and have not found any variable products. You have indicated that you have added them to your site. To further investigate this issue, please provide us with the WordPress Admin URL, username, and password in the private content area of this topic using the following format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

4- This is not a bug on the checkout page. The content appears in a table with two columns by default: one for the price and one for the product details such as images, titles, etc. The title and product image already occupy the full width of the column in which the content is located. Please refer to the following image for better reference: https://postimg.cc/dh2Lnxkz

5- We have noticed that the arrows are not appearing on the site when we checked it on our personal mobile phones. Could you please investigate this further and provide us with more information so that we can better understand the issue?

6- To apply the code, please go to the Dashboard, select XStore, then Theme Options, followed by Theme Custom CSS, and Global. Paste the code at the bottom of the CSS box.

@media(max-width:575px){
.onsale.left{right:70px !important;}}

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @PR,

We have set up the menu using the Secondary Menu element in the header builder (see screenshot: https://postimg.cc/bDsZMWHm). If you would like to change the icon and content, please go to Appearance >> Menu and edit the Secondary Menu. Then, edit the Menu item and change the icon and content as needed (see screenshot: https://postimg.cc/8JS1dYXF).

Best Regards,
8Theme’s Team.

Hello @mohmmad,

Thank you for your inquiry. We would like to inform you that it is not possible to directly edit any of the archive pages (Blog, Shop, Category, etc.) with any of the page builders. These archive pages can only be rendered using Theme Settings or with the Pro plugin.

We appreciate your understanding.

Best Regards,
8Themes Team.

Hello @PR,

Yes, it is the new feature and we are thrilled that you are loving it 🙂

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer, as well as Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic Closed.

Sincerely,
8Theme’s Team

Hello Steven Tay,

Thank you for reaching out to us. We are here to help and we appreciate you taking the time to contact us.

Have a great day.

Best Regards,
8Themes Team

Hello @PR,

We hope this message finds you well. We are writing to inform you that the Hotspot element can be edited to show the products of your choice. Please refer to the screenshot provided in the URL below for further information:

https://postimg.cc/Xpf5KKDz

Additionally, you can find the possible styles of the element in the URL below:

https://xstore.8theme.com/elementor/demos/minimal-fashion02/hotspot-element/

We thank you for your time and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello Alis,

Thank you for providing me with the login details. I have just checked your site and it appears to be working perfectly fine. I have attached a screenshot for your reference: https://postimg.cc/xqBn1Ksc. It is likely a cache issue on your end. Please try clearing the cache and check back.

Regarding the speed of the site, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Best Regards,
8Theme’s Team

Hello @baparks,

Yes, you can check all the XStore Icons at the following URL: https://xstore.8theme.com/xstore-icons/.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @lkhawamedia,

You can change the address as an optional setting from Appearance >> Customize >> WooCommerce >> Checkout. For your reference, please see the screenshot provided here: https://postimg.cc/fVWJsc21

We hope this helps.

Best Regards,
8Theme’s Team

Hello @mohmmad,

The most recent version of the Elementor plugin is 3.10.1, which can be found here: https://wordpress.org/plugins/elementor/#developers. If you have this version installed on your site, then you can safely ignore the prompt.

Best Regards,
8Theme’s Team.

Hello Tomer,

We would like to inquire which email you have created using the theme feature “email builder”? Is it for “Processing Orders”, “Complete Orders”, or “Refunded Order”?

If it is for the Complete Order, please go to the WP-Dashboard >> WooCommerce >> Orders and make your processing order as complete. This will ensure that the email is built with the theme feature “email builder”.

The same process will apply to the other Orders.

Best Regards,
8Themes Team

Hello,

We are glad to hear that your issue has been resolved. Please do not hesitate to contact us again if you have any further questions or concerns. We are always here to help.

Thank you for reaching out to us. Have a great day!

This topic is now closed.

Best regards,
8Themes Team.