Hello Eduardo,

1. We have determined that the Additional Custom Block Widget was not set in the Single Product builder, which is why it was not showing. We have now set the Additional Custom Block Widget in the Single Product builder and selected the Static Block in the Additional Custom Block by editing the Single product Page. We have also created a video to demonstrate the process, which can be viewed here: https://www.veed.io/view/62cbb64e-608c-486e-b728-216436dc70a5?sharingWidget=true&panel=share

You can reposition the Additional Custom Block Widget anywhere on the page as per your requirements, as demonstrated in the screenshots below:
https://postimg.cc/QFJhHvRv
https://postimg.cc/rzxbV56P

2. Regarding the issue with editing the product page using the Elementor Page Builder, please refer to the official documentation of Elementor at https://elementor.com/help/the-content-area-was-not-found-error/ for instructions on how to proceed. If you require further assistance, please contact the Elementor Pro support team.

Best Regards,
8Theme’s Team

Hello @xyz,

Unfortunately, it is not possible to select a Static Block in a Sub Menu item directly. If you wish to use a Static Block in a Sub Menu item, you must create a new Custom Sidebar in Appearance >> Widgets. After creating the Custom Sidebar, add the Static Block widget to it and select the Static Block. You can then choose the sidebar in the Sub Menu item by editing it in the Widget area. We have created a video to demonstrate this process, which can be viewed here: https://www.veed.io/view/25819cbf-7b99-4790-95ae-f230428b163d?sharingWidget=true&panel=share

This is the only possible way.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Kalin,

We regret to inform you that the filter widgets are only designed to work on Shop/Category pages, where they can sort out the results from all available products. As there are no products to sort out on a single product page, these widgets cannot be used there. If you wish to use the filter widgets on a single product page, we suggest you look into third-party plugins that may better meet your requirements.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello @EE Eric,

We hope the following information is helpful to you. Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/ in order to add an extra page from the prebuilt theme.

We wish you success in your endeavor.

Best Regards,
8Theme’s Team

Hello, Steven Tay,

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer and Technical Support, we would greatly appreciate it if you could leave a 5-star rating for us on Themeforest.net/downloads. Doing so will enable us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time and we hope you have a wonderful day.

Sincerely,
8Theme’s Team

Hello @Fahad Khalid,

Thanks for providing us with the screenshot explanation.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/ . If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We thank you for your understanding and wish you the best.

Best Regards,
8Theme’s Team

Hello @franksong,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS in order to make the Google reCAPTCHA V2 fit in the area. After doing so, please clear your browser cache and check back to your site.

CSS Code:

.g-recaptcha {
    transform: scale(1.1);
    transform-origin: 0 0;
}

.et_b_header-account.login-link form .woocommerce-privacy-policy-text {
    margin-bottom: 20px !important;
}

Please note that the code provided is the CSS transform property, and you can adjust the scale to whatever looks best for your particular layout.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Raymond Koek,

Unfortunately, it is not possible to change the position of the SKU on the cart page, but you can remove that column using Custom CSS. Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

The result should look like this: https://postimg.cc/BXLtfXg4

.woocommerce-cart th.product-sku {
    display: none !important;
}
.woocommerce-cart td.product-sku {
    display: none !important;
}

Best Regards,
8Theme’s Team

Hello @bhabani,

We suggest that you try the following CSS code in XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After copying and pasting the code, please clear your browser cache and check back to your site.

.elementor-8 .elementor-element.elementor-element-52951f9d .elementor-column-gap-custom .elementor-column > .elementor-element-populated {
padding: 0 !important;
}

If the issue persists after that, please provide us with your site’s WordPress Admin URL and credentials in the private content area of this topic, so that we can investigate the issue further and provide assistance.

Best Regards,
8Theme’s Team

Hello, Kalin,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would enable us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello Oliver Theiß,

1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was caused by the CSS you added in the Theme Options, which we have now commented out. Please refer to the screenshot provided at the following link: https://postimg.cc/WD6njpCF

2. We have checked our end and the home page is displaying correctly. To provide further assurance, we have included screenshots of the desktop and video of the mobile versions of your site: https://postimg.cc/rDyygfTB https://www.veed.io/view/0d2f8c9f-f00d-4580-b865-8cbb17df0894?sharingWidget=true&panel=share
It appears that this may be a cache issue on your end. We suggest that you try clearing your cache and then check again.

Best Regards,
8Theme’s Team

Hello @Leileier,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Eduardo,

1. The custom block will appear at the bottom of the default single product builder page, as shown in the images provided here: https://postimg.cc/5Q3J2Szq and https://postimg.cc/bdKVZtg1.

2. We recommend that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

We have noticed that you have a cache on your site from the server (CDN) at https://postimg.cc/5XGDSRqk. We suggest that you flush the cache completely and disable it while you are in the development process. Additionally, please provide us with your valid/working WP-ADMIN Login details in the private content area in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Sidora AG,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and provide assistance accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s FTP Login credentials in the private content area of this topic, so that we can look into it further:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello LambdaSP,

We believe this is a caching issue. We recommend clearing your site and browser caches to ensure the issue is resolved.

Best Regards,
8Theme’s Team