Forum Replies Created

Viewing 30 posts - 10,501 through 10,530 (of 13,902 total)
1 2 3 … 350 351 352 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Catholicans,

    1. In order to solve your issue, please copy and paste the below given CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

    .xstore-wishlist[data-action=remove] .et-icon {
    color: red !important;
}

    Note: You can change the value of the color from the given code as per your requirements.

    2. Additionally, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

    li.mpc-list__item.mpc-parent-hover.mpc-transition:hover {
    color: #2a5197 !important;
}

    Note: You can change the value of the color from the given code as per your requirements.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #353142 Copied In reply to: What are the steps required to change the colour of elements?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Catholicans,

    We have identified that the alignment issue is due to the responsive content and the content underneath it. To resolve this, we suggest that you use Custom CSS. Please copy and paste the following code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

    .custom-block03 .content-product {
    height: 500px !important;
    }

    Note: You can adjust the value in the code as per your requirements.

    Best Regards,
    8Theme’s Team

    #353140 Copied In reply to: The alignment of the product slider appears to be inconsistent when a rating is given.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Namaste,

    Thank you for selecting XStore as your WooCommerce WordPress theme.

    To modify the text “Congratulations! You’ve got free shipping:”, please go to XStore Dashboard > Sale Booster > Cart/Checkout Pages > Enable Progress Bar on Cart page > add Success message text as desired and save the settings. For reference, please see the attached image.https://prnt.sc/pFFWRM56yZuW and https://prnt.sc/LjSczaocH7yU

    We appreciate your business and thank you for choosing XStore.

    Best regards,
    8Theme’s Team

    #353139 Copied In reply to: Translation for the cart pop up (Free sheeping) and search
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @adriano,

    We recommend that you try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate the issue further and provide assistance accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide us with your site’s WP Admin URL and credentials and the FTP Login details in the private content area of this topic, so that we can investigate the issue further.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Best regards,
    8Theme’s Team

    #353138 Copied In reply to: Problem scrolling gallery images on the single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Pit,

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    #353027 Copied In reply to: Problem with the slider on mobile phones
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hans,

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    #353025 Copied In reply to: banner for single news, i want to change margin top, so the banner is not overlay the nav menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Nnamdi O.,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #353023 Copied In reply to: Static block not updating and elementor not loading
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hans,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please provide us with a screenshot of the issue and explain what you would like to achieve? Please try to mark it on the screenshot.

    You can upload the screenshots on https://postimages.org/ and paste the links here.

    Additionally, please share your site’s WP-ADMIN login details in the private content area of this topic, on which you are facing the issue, so that we can check and assist you accordingly.

    To do this, please follow these steps:

    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #353014 Copied In reply to: banner for single news, i want to change margin top, so the banner is not overlay the nav menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @kioto,

    6. If you would like to remove the shipping calculator from the Cart page, please navigate to WooCommerce >> Settings >> Shipping >> Shipping Options and uncheck the option “Enable the shipping calculator on the cart page”. After making the changes, please save them and clear your browser cache before checking back on your site. Here is a link to the image for reference: https://postimg.cc/YvzKRcjq

    7. To determine the processor parameters and amount of RAM that will be sufficient for a website to work as fast as the demo site of the Xstore theme, several factors need to be considered, such as the size and complexity of the website, the amount of traffic it receives, and the types of content and functionality included.

    However, based on the recommended system requirements, the following specifications should provide sufficient processing power and RAM for a website to perform well:

    Processor: at least an Intel Core i5 or equivalent processor with a clock speed of 2.5 GHz or higher

    RAM: at least 8 GB of RAM

    It’s worth noting that these are the minimum requirements, and a higher-end processor and more RAM may be required for more complex websites with higher traffic and more demanding features. Additionally, other factors such as server optimization, caching, and content delivery networks can also significantly impact website performance.

    Best Regards,
    8Theme’s Team

    #353013 Copied In reply to: A have few questions about the Minimal Electronics
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nataliyag2,

    Default product sorting refers to the default order in which products are displayed on a category or shop page on a WooCommerce website. When a customer visits a category page or the shop page on a WooCommerce website, they will see a list of products displayed in a certain order.

    The default product sorting options can be configured by the website owner or administrator in the WooCommerce settings. The available default sorting options include:

    Default sorting: This is usually the default setting, and it sorts products in ascending order by date, with the newest products first.

    Popularity: This sorting option displays the most popular products first, based on the number of sales or views.

    Rating: This option sorts products by their average rating, with the highest-rated products first.

    Price: This option sorts products by their price, either from lowest to highest or highest to lowest.

    Alphabetical: This option sorts products in alphabetical order based on their names.

    You will find the settings for it under Appearance >> Customize >> WooCommerce >> Product Catalog

    This is the default functionality of WooCommerce and our theme does not have any influence on it. To confirm this, you can try changing the theme on your site to the default WordPress Theme, such as Twenty Twenty-Three, and you will experience the same behavior.

    You can choose one of the default sorting options or create your own custom sorting option using plugins or code. Additionally, you can change the sorting order of products on a category or shop page using the sorting dropdown menu on the page.

    Best Regards,
    8Theme’s Team

    #353011 Copied In reply to: Change the sequency of the products in category manually
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello nataliyag2,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can use any third-party plugin for it, which better meets your requirements but at your own risk.

    Best Regards,
    8Theme’s Team

    #353007 Copied In reply to: Make Filters in Category with only Basic Colors, not all atributes of color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Themedrix92,

    If you can’t see the reviews tab on your single product page, here are the steps you can follow to display it: https://postimg.cc/5HrQ4BmM

    1. Log in to your WordPress dashboard and navigate to WooCommerce > Settings.

    2 Click on the Products tab and then the “Advanced” sub-tab.

    3. Make sure that the “Enable reviews” checkbox is ticked. If not, enable it and save the changes.

    To add a reviews tab to your product pages, please navigate to Xstore > Theme Options > Woocommerce (Shop) > Single Product Builder > Tabs > Elements. This tab will display all of the reviews and ratings that have been left for that product (see the attached image for reference). https://postimg.cc/ns12LwPQ

    Please navigate to WP-Dashboard >> Products and edit all the products as bulk edit, then allow comments and update it please see the following links:

    https://postimg.cc/Ppb8PftH
    https://postimg.cc/tYnp5SxZ

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #353004 Copied In reply to: Reviews tab doesn’t show in my website in Xstore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello nataliyag2,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #353003 Copied In reply to: How can I change the sequency of the sizes
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Nnamdi O.,

    1)We have reviewed your website and edited the footer static block using Elementor. The changes are visible in both the backend and front-end. The issue was due to the fact that the footer static block was created using Elementor and could not be edited using WP Bakery Page Builder.

    It is not recommended to use two page builders simultaneously on the same website. Using multiple page builders can cause conflicts, errors. It is best to choose one page builder that suits your needs and stick with it. This will ensure that your website runs smoothly and efficiently without any conflicts.

    Please refer to the image for further reference. https://postimg.cc/hJnRD2ww , https://postimg.cc/k6hHbs17

    2) We have resolved your issue. Please clear your browser cache and revisit your site. We have checked the Landing Pages under Elementor > General > Post Types. Please refer to the attached image for further reference. https://postimg.cc/v4hCy5RL and https://postimg.cc/jDxkMCWW

    Best Regards,
    8Theme’s Team

    #353002 Copied In reply to: Static block not updating and elementor not loading
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cesc135,

    Please refer to the solution provided here: https://www.8theme.com/reply/352470/ and if that will not work for you then we recommend that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

    Please note that you should take a complete backup of your site before proceeding.

    We have noticed that you have a cache on your site from the server (CDN) at https://postimg.cc/xcSZb6n3. We suggest that you flush the cache completely and disable it while you are in the development process. Additionally, please provide us with your valid/working WP-ADMIN Login details in the private content area in the following format:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #353001 Copied In reply to: Hello, the items are not displayed in the shopping cart
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Mike Papadakis,

    Thank you for your inquiry. We have documentation available on the feature email builder, which explains how to configure and use it. You can find it in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

    Additionally, while we do not have specific documentation on the use of WooCommerce hooks, we do use the default WooCommerce hooks and functions to load templates. You may also find this guide helpful: https://www.businessbloomer.com/woocommerce-visual-hook-guide-emails/.

    Best Regards,
    8Theme’s Team

    #353000 Copied In reply to: How exactly the email builder function for woocommerce hook works
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @mady,

    1. Are you inquiring about changing the layout of the Single Product Page, as seen in the image provided https://postimg.cc/tsXj3SRj ? If so, you will need to adjust the layout and position of the sections from XStore >> Theme Options >> WooCommerce >> Single Product Builder to meet your needs.

    2. To translate or change the Add to Cart button text, you can use the Loco Translate plugin to edit the WooCommerce plugin language files. For more information, please refer to the following screenshots and article:

    Article: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Screenshots: https://postimg.cc/Wht2CfLw and https://postimg.cc/cK7Zwpw0

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #352999 Copied In reply to: Issue with purchase options and button on my online shaker store
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @kioto,

    1. We are delighted that our proposed solution was successful in addressing your issue.

    2. To change the colors of the alert, please navigate to XStore >> Theme Options >> Styling/Colors >> Alerts and adjust the background color to your desired preference: https://postimg.cc/mPGj55rR

    For WPML translation, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    3,4. We are pleased to hear that our suggestion worked for you. We wish you all the best.

    5. We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    6. We have identified that the issue you are experiencing is due to undefined text in the Region, City and Zip Code fields. We have removed this and the issue has been resolved. Please refer to the screenshot provided at the following link: https://postimg.cc/CnG33fbx. If you do not have the City and Zip Code, please leave these fields blank and set the default value as blank as well.

    Best Regards,
    8Theme’s Team

    #352921 Copied In reply to: A have few questions about the Minimal Electronics
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Nataliyag2,

    We have conducted a review of your site and have not identified any issues. We have created a video to assist you with your site. Please watch the video in its entirety and follow the steps outlined. The link to the video is provided under the private content area.

    Additionally, please reassign the attributes to the product as demonstrated in the video and clear your browser cache before checking back on your site. We hope this will resolve your issue.

    We wish you the best of luck.

    Sincerely,
    8Theme’s Team

    Please contact administrator
    for this information.
    #352920 Copied In reply to: How can I change the sequency of the sizes
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Nnamdi O.,

    Thank you for purchasing our theme and for contacting our support center.

    We apologize for the inconvenience, but we are unable to access your website due to a reCAPTCHA error. Could you please temporarily disable it so that we can try to access your site with the login details you provided?
    https://postimg.cc/758Fx9KY

    This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

    Once you have completed this step, please let us know and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Theme’s Team

    #352915 Copied In reply to: Static block not updating and elementor not loading
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Yan,

    Thank you for selecting XStore as your WooCommerce WordPress theme.

    To change the fake sales popup title font size, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

    #sales-booster-popup .heading a {
    display: block !important;
    font-size: 12px !important;
}

    The result should appear as shown in the following image: https://postimg.cc/SYX1mbWt

    Please note that you may adjust the font-size value as desired.

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    #352912 Copied In reply to: How to change fake sales popup title size?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Ronny,

    Thank you for purchasing our theme and for contacting our support center.

    We are unable to view the screenshot you provided. Could you please provide us with a screenshot of the issue and explain what you would like to achieve?

    You can upload the screenshots on https://postimages.org/ and paste the links here.

    Additionally, please share your site’s WP-ADMIN login details in the private content area of this topic, on which you are facing the issue, so that we can check and assist you accordingly.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #352911 Copied In reply to: Unable to Disable shop page filters on xcore plugin
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Davidferfer,

    We are pleased to inform you that your issue has been resolved. Please flush your CDN and (temporarily disable CDN until the site is under maintenance), server cache, and cache plugin, and then check back to your site.

    Additionally, we have added a CSS code under Elementor > Ajax Product Tabs > Xstore Custom CSS. Please refer to the attached image for further reference.

    https://postimg.cc/y38Qdsnh
    https://postimg.cc/sMT2QcVp

    We thank you for your patience and understanding.

    Best Regards,
    8Theme’s Team

    #352908 Copied In reply to: Problem with widget Ajax Products Tabs in the same page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PanosN,

    We have just conducted a review of your site and we do not currently observe any white space. Please find a screenshot of the review here: https://postimg.cc/jwKyxcvy. If you have altered the layout, please reset the Multistep layout and provide us with your WordPress Admin URL and credentials in the private content area of this topic. We will then be able to investigate further and provide assistance.

    Best Regards,
    8Theme’s Team

    #352907 Copied In reply to: Checkout Page Multistep Layout White area
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @AnimalShop,

    We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

    If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce support for assistance.

    If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

    Best Regards,
    8Theme’s Team

    #352904 Copied In reply to: Can you help us getting mail notifications about received orders again?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Nataliyag2,

    We have tested your site and have not found a duplicate Buy Now button on your site’s single product page. However, it is appearing correctly, as shown in the screenshot below.

    We have solved your issue. Please clear your browser cache and check back to your site. You can also change the word translation from the following link: https://lojastyleme.com/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-pt_BR.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit as per your requirements.

    https://postimg.cc/8FZgx0gP

    Best Regards,
    8Theme’s Team

    #352902 Copied In reply to: BUY button is duplicated on product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello PR,

    Great to hear that it worked! We are always happy to help, so don’t hesitate to reach out, if you have any further questions or need assistance in the future.

    Have a great day!

    Topic closed.

    Best Regards,
    8Theme’s Team

    #352900 Copied In reply to: How to change the color for the words brands on product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @BubbaDan,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We have conducted a review of your site and have not identified any issues. It is likely a cache issue on your end. We recommend that you clear your browser, server, and cache plugin and then check back to your site.

    We have also recorded a video for your reference: https://www.veed.io/view/7acc0555-154e-4b18-869f-0e736ee63fe0?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    #352899 Copied In reply to: I am having issues with the Style in the Footer Static Block
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Digital Dandy Agency,

    We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

    .product-content .et-single-buy-now.single_add_to_cart_button.button {
    border: 1px solid #000 !important;
}

    In order to change the text, you will need to use the Loco Translate plugin, which can be found here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

    Please refer to the screenshots provided at the following links: https://postimg.cc/fVs6KMnG and https://postimg.cc/G8T7RfnP.

    We thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #352898 Copied In reply to: How can I add a 1px border to the ‘Buy Now’ button?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Nikka79,

    We understand that you are having an issue with the translation files being in the wrong folder, which causes them to be overridden each time you update the theme. We suggest that you keep the translated files in the wp-content/languages/themes/ folder so that they will not be lost when you update the theme.

    For further information, please refer to the following articles and threads:

    https://localise.biz/wordpress/plugin/faqs/files-deleted
    https://localise.biz/wordpress/plugin/manual/msginit#locations
    https://wordpress.org/support/topic/translation-got-lost-when-updating-the-theme/

    Best Regards,
    8Theme’s Team

    #352896 Copied In reply to: Problems with the theme updates and the translation
  • 1 2 3 … 350 351 352 … 462 463 464
    10,501–10,530 of 13,902 posts
Viewing 30 posts - 10,501 through 10,530 (of 13,902 total)
1 2 3 … 350 351 352 … 462 463 464