Hello, Silviu,

We are delighted to have you with us. If you are satisfied with our Theme and Customer and Technical Support, we would be grateful if you could leave a 5-star rating for us on Themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us.
Have a wonderful day.

Best Regards,
8Theme’s Team

Hello, plusout,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to ensure the changes have taken effect. We have disabled the Menu Cache, Static Blocks Cache, and removed Query Strings From Theme Static Resources under Xstore > Theme Options > Speed Optimizations.

We have also recorded a video of your website for your reference. Please view it in its entirety in the private content area.

We wish you all the best.

Best regards,
8Theme’s Team

Hello, Catholicans,

To resolve your issue, please navigate to the WordPress dashboard, select Pages, edit the Track Order page, edit the row settings, and select the Content position as Top. Once you have saved the settings, please clear your browser cache and check back to your site.

Please refer to the image for further reference. https://prnt.sc/yEQYssJzSoeY

Best Regards,
8Theme’s Team

Hello, Catholicans,

1. To reduce the font size of the brand slider on your home page, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then check your site after clearing the browser cache.

Note: You can adjust the value in the given code according to your needs.

.brands-carousel .brand_on_homepage h3 a {
font-size: 15px !important;
}

2. You can edit the brand carousel element and under the slider settings, please change the “Number of slides per view” on Large Screens. If you reduce the number of sliders per view, it will display in a single line, as shown in this screenshot: https://postimg.cc/BjLY1H9h

The result should look like this: https://postimg.cc/WF2wSJCc

Best Regards,
8Theme’s Team

Hello, @aloulou,

We recommend that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, mohamed emad,

Thank you so much for purchasing our theme and contacting our support center.

We have created a video to help you change/use the font awesome icons in the header main menu. Please watch the video in its entirety and follow the steps shown.

You can find the video URL in the private content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, nothingandco,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello @Stelio,

The screen that a new user sees upon activation is typically the default WordPress welcome screen. You can customize this screen by creating a custom welcome page using a plugin or by modifying your WordPress core code.

If you would like to use a third-party plugin to meet your requirements, please note that this is done at your own risk.

Alternatively, if you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Best Regards,
8Theme’s Team

Hello @PR,

Are you looking to change the font or text for your entire website at once? If so, you can do this by navigating to Xstore > Theme Options > Typography and Theme Options > Header Builder > Menu.

If this is not the issue you are experiencing, please provide us with a detailed explanation and a screenshot of your issue so that we can better understand your problem and provide you with an appropriate solution.

Additionally, we request that you provide us with a URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best regards,
8Theme’s Team

Hello, GoZephyr,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to resolve your issue, please navigate to Appearance > Widgets > Header banner and locate an empty static block element. You may then add or delete it from the widget area. For reference, please see the attached image. https://postimg.cc/gnvg9Rjy

2) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Please delete duplicate menus one by one from the WordPress Dashboard > Appearance > Menus and save the settings. For reference, please see the image attached. https://postimg.cc/QVVpk7cN

If the issue persists afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Kando,

Private Content

Best Regards,
8Theme’s Team

Hello @arms,

We hope this message finds you well. If you are using the theme’s built-in default feature “Email Builder” to design your emails, please navigate to Xstore >> Dashboard >> Built-in Email Builder and click on the “Edit the Email Builder” button, as shown in the screenshot provided: https://postimg.cc/f3Fdgmgs

Please find and edit the New Order email, as shown in the attached screenshot: https://postimg.cc/v1LDFKhG

We kindly request that you select a template as the default under content. Please refer to the screenshot provided at the following link: https://postimg.cc/1f2Ls57K.

Please note that this will not display the product images in the new order email.

For more information about the built-in email builder functionality of our theme, please refer to our theme documentation here: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder//.

We thank you for your cooperation and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @LWK,

We request that you provide us with a URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello Lionel,

We would appreciate it if you could provide us with the URL and credentials for your site’s cPanel in the private content area of this topic. This will enable us to investigate the issue and provide you with the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @mktnegocios,

Thank you for using our theme and for reaching out to us.

We have conducted a thorough review of your site and are pleased to inform you that we have not identified any issues. It appears to be working as expected.

Please refer to the images provided at the following link for further reference: https://postimg.cc/V5tfLrBZ and https://postimg.cc/4KHMbt3r

Would you be able to confirm that the issue has been resolved on your end? If not, please let us know what the issue is and we will do our best to help.

Thank you for choosing our services. We are here to help if you need any further assistance.

Best Regards,
8theme Team.