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The max amount on the “ajax filter by price” is less the highest product’s price

This topic has 12 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

aloulou

Participant

May 3, 2023 at 14:09

hello i notice that on the shop page that max price of the filter is not the same as the highest price of our products.
max of the filter is 295$ and our max prices is 299$
can you check that and tell me how to fix this issue

#355309 Copied Theme version: .5.1.2 WooCommerce version: Version 7.6.1

11 Answers

aloulou

Participant

May 3, 2023 at 14:24

in fact it appear on the first sight but when you click to chage the filter value it became wrong

#355314 Copied

aloulou

Participant

May 3, 2023 at 14:28

https://prnt.sc/EwRupjYxYRko

#355316 Copied

aloulou

Participant

May 3, 2023 at 15:10

also i try to put a sale booster option of safe payment it work perfectly on pc but in mobile the tooltip doesn’t appear when i click the payment card icon

#355324 Copied

aloulou

Participant

May 3, 2023 at 15:47

i resolve this by changing css to inline-block

#355337 Copied

aloulou

Participant

May 3, 2023 at 15:48

it work now but stil have the filter max price please help me to resolve this issue

#355338 Copied

Tony Rodriguez

Support staff

May 4, 2023 at 06:54

Hello, @aloulou,

We recommend that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, so that we can investigate and provide assistance.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#355387 Copied

aloulou

Participant

May 4, 2023 at 22:00

hello i follow instruction but still have the same problem , even i check your demo https://xstore.8theme.com/elementor/demos/minimal-electronics/shop/ and i find the same problem i’m worry because i need to use this feature and i notice that in this demo https://xstore.8theme.com/elementor2/luxury-jewelry/shop/ the filter work perfectly please try to find me a solution ASAP

#355521 Copied

Tony Rodriguez

Support staff

May 5, 2023 at 09:44

Hello @aloulou,

We apologize for any inconvenience this may have caused. We have tested this again on our test site and it is working properly.

We kindly request that you update the theme and xstore-core plugin to the latest version and clear your browser cache.

If the issue persists, please provide your site’s FTP login details in the private content area of this topic so that we can further investigate and assist you.

Best Regards,
8Theme’s Team

#355643 Copied
Rose Tyler

Support staff

May 5, 2023 at 10:20
Hello, Aloulou,

Thank you for contacting us and for using XStore.

You can try to add the default WooCommerce price widget to your sidebar and you will see the same issue.
It is because WooCommerce sets a step value of 10 by default ( https://prnt.sc/D3KpkhJgv3_8 ) for price filters but for your cases it should be 1. To fix it, please, add the next code to your child-theme/functions.php
```
function etheme_child_set_min_price_filter_step() {
        return 1;
}
add_filter('woocommerce_price_filter_widget_step', 'etheme_child_set_min_price_filter_step', 10, 1);
```
Waiting for your reply!

Best Regards,
8Theme’s Team
#355655 Copied
aloulou

Participant

May 5, 2023 at 12:03

Thank you for the reply but I’m not using the child theme as default website theme ,can you please tell me what to do in this case

#355679 Copied

Rose Tyler

Support staff

May 5, 2023 at 12:07

Hello, Aloulou,

Thank you for your response.

We would recommend you install the child theme.

Download the child theme archive from this page – https://www.8theme.com/downloads/

Go to Appearance > Themes > Install and activate the child theme.

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best Regards,
8Theme’s Team

#355682 Copied
Tagged: ajax filter, highest price, json array, max amount, price filter, woocommerce, wordpress templates
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