Return to previous page

A cache problem which one does not solved.

This topic has 2 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez

Isotto

Participant

July 17, 2023 at 17:25

Hello,

I have a wordpress e-commerce website and it has a longstanding problem. In wordpress dashbord, i am seeing some kind of problems but i tried to solve one of them.

“Unable to detect presence of cache”

Because of that changing things does not seen by the users, if anybody want to see updated website who should clean cache of its browser but we want to do automatically because any customers won’t clean cache for us.

#362151 Copied Theme version: 5.1.9 WooCommerce version: 1.5.0

1 Answer

Tony Rodriguez

Support staff

July 18, 2023 at 06:26

Hello, @Isotto,

If you’re experiencing issues with your WordPress e-commerce website not detecting the presence of cache, and changes are not being reflected for users, it could be related to caching plugins or server-side caching. Here are a few steps you can take to address this issue:

1. Clear your WordPress cache: Start by clearing the cache within your WordPress dashboard. Some popular caching plugins include WP Rocket. Look for the cache management options within your chosen caching plugin and clear the cache.

2. Disable caching plugins: Temporarily disable any caching plugins you have installed and check if the problem persists. This will help determine if the issue is related to the caching plugin itself.

3. Check server-side caching: In some cases, your hosting provider may have server-side caching enabled. Reach out to your hosting support and ask them to disable any server-side caching for your website. This will ensure that your changes are immediately visible to users.

4. Implement cache-busting techniques: To automatically clear the cache for your users, you can implement cache-busting techniques. This involves appending version numbers or query strings to your CSS and JavaScript files, forcing the browser to fetch the updated files instead of using cached versions. This can be done using plugins like “Asset CleanUp” or by modifying your theme’s code.

5. Test in incognito mode or different browsers: When testing changes on your website, use incognito mode or different browsers to ensure you’re not viewing cached versions of your site. This will help verify if the changes are indeed being applied correctly.

Remember to always take a backup of your website and database before making any significant changes to plugins, themes, or server settings. This ensures that you can restore your site in case something goes wrong.

Best Regards,
8Theme’s Team

#362182 Copied
Viewing 2 results - 1 through 2 (of 2 total)