More details from archive product error.

This topic has 8 replies, 3 voices, and was last updated 12 months ago ago by Tony Rodriguez

  • Avatar: hans
    hans
    Participant
    July 17, 2023 at 04:32

    hi, when i click ‘eye’ icon it showing elementor code. how to fix the error?

    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 17, 2023 at 05:46

    Hello, @hans,

    Thank you for using our theme and for contacting us.

    There are 2 ways, you can set https://prnt.sc/2DZvuplWMv6A in Theme Options > WooCommerce > Shop elements > Quick view OR disable More Details Link https://prnt.sc/ck6O_XM-_oMQ

    It is because the description contains tags, and when a part of the excerpt is taken to show in Quick View, some unclosed tags cause the problem.

    If the issue still persists then please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic, on which you are facing the issue so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme Team.

    Avatar: hans
    hans
    Participant
    July 22, 2023 at 05:07

    right now i hide the more details on sidebar pop up, you can enable it when you try to fix it

    and i have another issues, when user click cart, it appear pup up sidebar cart menu, but the item is not showing

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 22, 2023 at 05:44

    Hello, @hans,

    Thank you for your response.

    1. We have resolved your issue by setting the Details Length (-1) in Xstore > Theme Options > WooCommerce > Shop Elements> Quick View. Please clear your browser cache and check back to your site.

    Please refer to the image provided at the following link for further reference: https://imgur.com/V4BBvto & https://imgur.com/W5R5VC6

    2. In order to resolve your issue, please update the XStore Theme, Core Plugin, and Woocommerce Plugin on your site and check back. Please refer to the Theme Changelog for more information. https://xstore.8theme.com/update-history/

    We kindly ask that you please read and follow the instructions written in our theme documentation here. https://xstore.helpscoutdocs.com/article/63-theme-update

    https://xstore.helpscoutdocs.com/article/37-plugins-update

    We hope this will solve your issue.

    Best Regards,
    8Theme’s Team.

    Avatar: hans
    hans
    Participant
    July 25, 2023 at 14:11

    hi, i stil have problem on mini cart on sidebar. when cart empty showing text cart empty is right
    but
    when i already add the item to cart, the text cart is empty is gone, but not showing the item

    please help me. i already update the themes and plugin. i dont know whats wrong

    https://prnt.sc/bAU6bLhaWtbo

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2023 at 14:52

    Hello, @hans,

    Thank you for your response.

    Please check if the problem is not caused by your custom changes in child theme files (temporarily activate the parent theme and check the Cart Off-Canvas content).

    Best Regards,
    8Theme’s Team.

    Avatar: hans
    hans
    Participant
    July 25, 2023 at 16:18

    when i activate the parent themes, the header is not appear. i cant check the Cart Off-Canvas content

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 26, 2023 at 06:14

    Hello @hans,

    When you switch between a child theme and its parent theme, your widgets and theme options (including the content of the header builder) may be different, as the child theme does not inherit all of the parent theme’s options, and the parent theme does not inherit the child theme’s options.

    Therefore, before switching from the correct theme (where everything is as it should be), you should export the theme options (Theme Options > Export/Import) and then import them after switching. Widgets should be moved to the correct areas at Appearance > Widgets.

    Best Regards,
    8Theme’s Team

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