Hello, @vsonacci,

It seems like you have already tried several troubleshooting steps to address the issue you’re facing with Elementor not updating the live page. While it’s difficult to pinpoint the exact cause without access to your site, here are a few additional suggestions you can try:

1. Clear browser cache: Sometimes, the changes may not reflect due to cached files in your browser. Clearing the cache can help resolve this. Ensure you clear both your browser cache and any caching plugins you might have enabled on your website.

2. Disable CDN (Content Delivery Network): If you’re using a CDN, temporarily disable it to check if the changes are reflected on the live page. CDN caching can sometimes interfere with immediate updates.

3. Check for conflicting plugins: Disable all plugins, except Theme plugins. This step helps identify if any other plugin is causing the issue. If the problem resolves, you can reactivate the plugins one by one, testing Elementor after each activation, to determine the conflicting component.

4. Server-side caching: If your server has caching mechanisms in place (e.g., Varnish or server-level caching), try clearing or disabling them temporarily to see if that resolves the problem.

5. Disable any custom CSS or JavaScript: If you have added custom CSS or JavaScript code to your site, try removing it temporarily to check if it’s causing any conflicts or issues with Elementor.

Best Regards,
8Theme’s Team

Hello @microw007,

We have included images of banners and sliders. Products, posts, and projects come with placeholders.

Please note that the images you receive after demo content import cannot be used on a live site or redistributed. If you would like to find the source of the images to purchase a license, please use the image search engine https://www.tineye.com/.

Best Regards,
8Theme’s Team

Hello @mch,

We are pleased to inform you that we have successfully updated the latest version of the WP-Bakery plugin on your site. We recommend that you clear your browser cache and check back to your site.

For further reference, please refer to the image provided at the following link: https://imgur.com/oGH9824

We hope this helps.

Best regards,
8Theme’s Team

Hello, webpat,

In order to address your issue, please watch and follow the steps outlined in the video at the following link: https://www.youtube.com/watch?v=LgzC4iK-j6A.

We hope this will help to resolve your issue.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Arturo,

We have conducted a review of your site and have not identified any issues. It is likely a caching issue on your end; we recommend clearing all caches and revisiting the site.

We have also recorded a video for you; please watch it in its entirety. The video URL can be found in the private content area.

Best regards,
8Theme’s Team

Hello Vlad,

Thank you for contacting us. We understand that you have had to delete a user due to website optimization for improved loading speed. We appreciate your efforts in making the website better.

We would be happy to provide you with the information you need, but for that, we need to debug the site to determine where the margin is coming from. Once we have a better understanding of the situation, we can assist you accordingly.

Once the optimization is complete, please provide us with the working WP Admin URL and credentials so that we can further investigate the issue.

Best Regards,
8Theme’s Team

Under the Private Content Area

Hello @ubansal,

We apologize for any inconvenience caused. We have reviewed your site and found that the “Buy Now” button is functioning properly and appearing correctly in the bottom sticky “Add to Cart” section, as seen in the screenshot provided (https://postimg.cc/kRFPXrR8). It appears to be a cache issue on your end. We suggest clearing your cache and checking again.

Best Regards,
8Theme’s Team

Hello @sint0,

In order to change the color, please navigate to WP-Dashboard >> Static Blocks and edit the “Footer minimal-electronics” static block. Then, edit the shortcode element, and under Advanced Options, go to XStore Custom CSS and change the color as per your requirements.

Please refer to the screenshot provided: https://postimg.cc/gncfqhbv

Best Regards,
8Theme’s Team

Hello, @mch,

If you’re having trouble logging in to your FTP (File Transfer Protocol) server, there could be several reasons for this issue. Let’s go through some common troubleshooting steps to help you resolve the problem:

1. Double-check your login credentials: Make sure you’re using the correct username and password for your FTP server. Ensure that there are no typos or spelling errors.

2. Verify the FTP server address: Confirm that you’re connecting to the correct FTP server address. It should be provided by your hosting provider or system administrator. Ensure you’re using the correct hostname or IP address.

3. Check the FTP port: FTP typically uses port 21, but some servers may use different ports. Ensure that you’re using the correct port number for your FTP server. If you’re unsure, consult your hosting provider or system administrator.

4. Review firewall and network settings: Verify that your firewall or antivirus software is not blocking the FTP connection. Check if any network settings, such as proxy configurations, are interfering with the FTP access.

5. Test the connection using an FTP client: Instead of relying on a web browser, try using a dedicated FTP client like FileZilla or Cyberduck. These clients offer more detailed error messages, which can help pinpoint the problem.

6. Contact your hosting provider or system administrator: If none of the above steps resolve the issue, it’s possible that there might be a server-side problem. Reach out to your hosting provider or system administrator for assistance. They can check the server logs and help troubleshoot the problem further.

OR

You can try with WP File Manager plugin as well, it also provides the backend files access to the user: https://wordpress.org/plugins/wp-file-manager/

Please let us know if you have any further questions or if there’s anything else we can assist you with.

Best regards,
The 8theme Team

Hello, Mujtaba Rizvi,

Thank you for purchasing our theme and for reaching out to our support center.

To adjust the login page popup on the header, please go to XStore > Theme Options > Header Builder > Account > Computed Box > Set padding as indicated in the image and then click Publish.

For further reference, please refer to the image provided at the following link: https://imgur.com/pdKEi1t

We hope this resolves your issue.

Best regards,
8Theme’s Team

Hello MAHDAR,

Thank you for using our theme and for contacting us.

We have conducted a review of your site and have not identified any issues. We have created a test variable product on your site and it is functioning properly.

We have recorded a video for you to watch and follow the steps shown. The video link can be found in the private content area.

Additionally, please read woocommerce official article here : https://woocommerce.com/document/managing-product-taxonomies/#product-attributes

We hope this helps.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Best Regards,
8Theme’s Team

Hello @latishac,

If you would like to add new categories to the main menu, please add a new category under the WordPress Dashboard > Products > Categories. After that, please navigate to Appearance > Menus > Main Menu > Product Categories > Add to Menu and save the settings.

We have recorded a video for you to watch and follow the steps shown. We hope this will resolve your issue.

https://www.veed.io/view/2ea7fee0-bd8e-46d1-b57a-15846199b8f1?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello @Vlad,

We have reviewed your website and determined that the issue you are experiencing is due to the custom margin applied to the inner column of the left column, which is not applied to the right column. Please refer to the screenshots provided: https://postimg.cc/kDDyyzwN and https://postimg.cc/0zrMg1MZ.

To resolve the issue, you should set the margin-bottom to 30px for the right inner column as well.

We hope this helps.

Best Regards,
8Theme’s Team

Hello @mch,

We are pleased to inform you that we have successfully resolved your issue. We have added the Custom CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS, which has solved the issue and the currency switcher is now only appearing on the Shop page.

We recommend that you clear your browser cache and check back to your site.

For your reference, please see the screenshots below:

https://postimg.cc/hJHzZQMd
https://postimg.cc/9R0V6cFH

Best Regards,
8Theme’s Team