Hello, atahan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to change the search bar style, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

body:not(.rtl) .et_b_header-search.et_element-top-level select{    
max-width: 30% !important;
padding-left: 25px !important;     
}
.et_b_header-search.et_element-top-level .input-row{
 border-radius: 30px !important; 
}
.et_b_header-search.et_element-top-level .search-button {
    border-radius: 30px !important;
}

The result should look like this: https://imgur.com/raFs8mT

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Fabio,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been resolved. To ensure the issue is resolved, please clear your browser cache and check your site again.

We have removed the empty widget or select static blocks from the Appearance > Widgets > Static Blocks section, which has resolved the issue.

Please refer to the image provided in the private content area for further information.

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello @Massimo,

Thank you for purchasing our theme and for reaching out to our support center.

1. We have tested the product categories list element on our test site and it is functioning properly. For your reference, please watch this video: https://www.veed.io/view/ecb7751e-b176-4c0e-bd56-873c821fec8c?sharingWidget=true&panel=share

If on your site it does not work correctly then we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2. If you would like to modify the size of the product images in the product list element, please edit the page with Elementor > Edit Product List Element > Content > Products. There, you can adjust the image size to your desired specifications and save the changes.

For further guidance, please refer to the video tutorial at the following link: https://streamable.com/otrer0

3. Google Map does not work.

We kindly request that you provide us with a detailed description of your issue, as well as a screenshot and the URL of the page on which you are experiencing the issue. This will enable us to investigate and provide you with the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Hello @mch,

We have edited the post again and copied all the content under the private content area, ensuring that it is now fully secured and hidden. Only you and our agents will be able to view it.

We hope this helps.

Best Regards,
8Theme’s Team

Hello Chandni,

We recommend that you take a full backup of your site before attempting to update your theme via FTP.

Please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ for instructions.

We suggest that you rename the old version of the theme rather than deleting it until you are sure that the update has been successful.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Webpat,

Thank you for providing us with a detailed explanation of your issue. We understand that you are looking for a variation gallery, however, our theme and WooCommerce do not provide this functionality by default. We suggest that you try using a third-party plugin to achieve your desired results. Please refer to our theme documentation here: https://www.8theme.com/documentation/docs/support-of-the-woocommerce-additional-variation-images-plugin/ for instructions on how to use the plugin.

Please note that when you use this plugin, the product gallery images will not work simultaneously.

Best Regards,
8Theme’s Team

Hello, SamInfusion,

Thank you for purchasing our theme and for contacting our support center.

We are pleased to inform you that your issue has been resolved. To ensure the changes take effect, please clear your browser cache and revisit your site.

Additionally, we have turned off the static block cache, removed query strings from static resources, and the menu cache under XStore > Theme Options > Speed optimization.

If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Kishore,

We have conducted a thorough debugging of your website and have determined that the issue you are experiencing is likely due to the customization of your child theme and the renaming of your parent theme.

We installed a file manager plugin on your website and manually uploaded the latest version of the theme. Upon activation, we found that the add-to-cart feature was working properly, however, the layout of the website was distorted. We then reactivated your child theme and the layout was restored, but the issue returned.

This confirms that the issue is not related to our theme, but rather to the customization and renaming of the theme that you have done. We suggest that you contact your developer to fix the code issue or remove all customization code and rename the theme to its original name. This should resolve the issue.

Best Regards,
8Theme’s Team

Hello @Rodlens,

Thank you for choosing XStore as your WooCommerce WordPress theme.

The WordPress Admin Login details you provided are not functioning correctly.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

Hello, Arturo,

We kindly ask that you navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to OFF. Afterward, please clear the cache and check the result of your changes.

Kind Regards,
8theme team

Hello, @Arturo,

Thank you for purchasing and using our theme and for reaching out to us.

We recommend that you navigate to XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and turn OFF the Advanced Layout. After saving the changes and clearing the browser cache, please check your site again. We believe this should resolve your issue.

Best Regards,
8Theme’s Team

Hello @cestasnov,

1. We have conducted a thorough review of your site and have not identified any issues. The mega menu appears to be functioning correctly. We have recorded a video for your reference and have made it available in the private content area.

2. If you would like to adjust the global size of the logo, please navigate to XStore > Theme Options > Header Builder > Logo > Logo Width (Px) and set it to your desired size. For your reference, please see the image provided here: https://postimg.cc/MngfB1SR.

If the issue persists, we kindly request that you create a video of the issue and share it with us. This will enable us to gain a better understanding of the issue and provide you with an appropriate solution.

You may use the https://www.loom.com/ screen recording tool that records your screen and upload it on their website. You may share the URL here.

Additionally, Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team

Hello, BHI,

Thank you for selecting XStore as your WooCommerce WordPress theme.

If you would like to edit the content of the product description tab using Elementor, please go to Elementor > Settings > General > Post Types and check the box for Products, then save your changes. After that, please clear your cache and check back.

For further reference, please refer to the images provided at the following link: https://postimg.cc/F1Zg3kqn and https://postimg.cc/5HV6snQ5

We hope this resolves your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello @kerohammocks,

We from 8Theme’s Team would like to inquire about the cache plugin you are using.

Additionally, In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team