Tony Rodriguez

Hello, @filiphdan,

We hope this message finds you well. We regret to inform you that we are currently unable to access your live website due to its ongoing maintenance mode.

In order to assist you effectively, we kindly request you to temporarily disable the maintenance mode.

Additionally, we would appreciate it if you could provide us with the live site WP-admin URL. This will enable us to thoroughly check and offer the necessary help.

Please refer to the attached image in the private content area for your reference.

We apologize for any inconvenience caused and appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @rebeca,

Thank you for contacting us and for using XStore.

1) Should you desire to reduce the width, kindly proceed to XStore > Theme Options > General/Layout. Here, you can adjust the site width according to your preference and subsequently publish it.

Please refer to the attached image for further clarification.
https://postimg.cc/Ppttk07v

2) & 3)

In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

If the issue still persist then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

After that, If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Configoods,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

If the problem continues to persist, we kindly request you to provide a screenshot of the issue where the product title is not changing after publishing. Additionally, if you are experiencing issues with padding on the gallery or title not appearing after publishing, please provide a screenshot of this as well.

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Liva,

Thank you for your recent purchase of our theme and for reaching out to us.

We would like to inform you that the text in question is not related to our theme. The same result would be observed even with a default theme activated. Therefore, we recommend that you seek assistance from the WooCommerce plugin. You can reach them at https://wordpress.org/support/plugin/woocommerce/

Should you have any further inquiries or concerns, please feel free to contact us. Our support team is always ready to assist you.

Yours Sincerely,
8Theme’s Team

Hello, @JP,

We recommend that you disable the Mobile Content Optimization feature (found under Theme Options > General) if you are utilizing a cache plugin for mobile devices. This is due to the potential for conflicts between these two optimization options.

If the issue persists after this adjustment, we suggest deactivating all third-party plugins. This includes cache plugins, Litespeed cache, and Server cache (CDN) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Following this, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Should the issue continue, we kindly ask that you keep all third-party plugins deactivated on your site and grant us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and provide appropriate assistance.

Please ensure that you have a complete backup of your site before proceeding with these steps.

Furthermore, we request that you provide your site’s WP Admin URL and credentials in the private content area of this topic, so we can further investigate:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We would also appreciate if you could share some screenshots or a short video clip to help us better understand the issue you are experiencing.

Best Regards,
8Theme’s Team

Hello, @Jennifer,

Thank you for your recent purchase of our theme and for reaching out to us.

We would like to inform you that the string “Lost password” is indeed translatable. You can conveniently translate it using the Loco Translate plugin, which can be found in the Xstore Core plugin language files. For your reference, we have provided screenshots illustrating the process in the links below:

https://postimg.cc/HJWV1xNH
https://postimg.cc/gxzYn7HH

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @caochen223,

We want to express our sincere gratitude for taking the time to provide us with your valuable feedback regarding Xstore. We truly appreciate your willingness to share your thoughts, and your input is invaluable in our continuous efforts to enhance the Xstore experience for all our customers.

We would like to assure you that the issue you have encountered is not a bug, but rather a cache issue. We recommend that you try accessing your site from a completely new browser that has not been used to access your site before. This may resolve the cache issue you are experiencing.

If you ever have further suggestions or encounter any concerns, please do not hesitate to reach out to us. We are here to listen, learn, and grow with you as our valued customer.

Thank you once again for your feedback and your continued support. We look forward to serving you better in the future and making Xstore an even more exceptional platform.

Warm regards,
8theme team

Hello, @MAHDAR,

4- Is it possible to increase the width of the menu?

The width of the mobile menu is set by default. https://postimg.cc/TySjFKWr

However, we value your input and encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your suggestion garners sufficient support from other customers, our development team will take it into consideration for inclusion in a future update.

Best Regards,
8Theme’s Team

Hello, @Moshe,

Thank you for contacting us and for using XStore.

Should you desire to activate the breadcrumbs feature on your site, kindly proceed to Xstore > Theme Options > Breadcrumbs. Here, you can select a style that suits your needs and then publish it.

Please refer to the attached image for further guidance. https://postimg.cc/CRPC38s5

We trust this will effectively address your concern.

Best Regards,
Team 8Theme

Hello, @Liva,

Thank you for your response.

To address your issue, please navigate to XStore>>Theme Options >> Theme Custom CSS >> and insert the following CSS code in Global CSS.

To alter the color of the plus and minus icons, use the following CSS code:

.single-product .quantity-wrapper span {
color: black !important;
}

To modify the color of the border, use the following CSS code:

.single-product .quantity-wrapper.type-circle span, .quantity-wrapper.type-square span {
border: 1px solid black !important;
}

Please adjust the color according to your needs. We hope this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @MAHDAR,

3- Hello, good time, is it possible to change the menu icon? In the wedding header

I bet it will either be small or the color will be completely white and not suitable

We confirm that it is indeed possible to modify the mobile menu icon. You can do this by navigating to Xstore > Theme Option > Header builder > Mobile menu. Here, you can select your preferred icon and adjust the Icon Size Proportion according to your needs.

For your reference, please see the following example: https://ibb.co/RjKJ5Vc

We trust this information will be of assistance to you.

Yours sincerely,
The 8Theme Team

Hello, @filiphdan,

XStore > Maintenance Mode > On. https://imgur.com/P4T3rGW
You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @David-IU,

We hope this message finds you well. We are writing to inform you that we have encountered a problem while attempting to access your website. Specifically, we received a 503 Service Unavailable error, as depicted in the following screenshot: https://postimg.cc/K31X6RH8

We kindly request that you contact your hosting provider to address and rectify this 503 error. Additionally, we have noticed that your website is currently not secure, and the SSL certificate is not enabled. We strongly recommend that you discuss these security concerns with your hosting provider as well.

Once your website is back online and the aforementioned issues have been resolved, please notify us. We will then log in to your site to investigate and resolve the initial issue you reported.

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, @IP,

Thank you for using our theme and for contacting us.

In order to solve your issue, we kindly request you to copy the following CSS code and paste it in the specified location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Subsequently, it is imperative to clear your browser cache to view the changes.

The following CSS code should only work on cart/checkout pages.

Here is the CSS code:

@media (min-width: 1200px){
 .woocommerce-cart body.bordered .body-border-top {
    position: inherit !important;
}
.woocommerce-cart header#header.sticky .header-main {
    top: 0 !important;
}
}

@media (min-width: 1200px){
 .woocommerce-checkout body.bordered .body-border-top {
    position: inherit !important;
}
.woocommerce-checkout header#header.sticky .header-main {
    top: 0 !important;
}
}

We trust that this solution will effectively address your concern.

If you have any further questions or concerns, please do not hesitate to contact us on our support system. Our support team is always available to help.

Best Regards,
Team 8Theme.

Hello, @Liva,

We hope this message finds you well. To address the issue you are experiencing, we kindly request you to follow the steps outlined below:

1. Copy the CSS codes provided below.
2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your site.
3. Paste the copied CSS codes into the Global CSS section.
4. Clear your browser cache and revisit your site.

We are confident that these steps will resolve your issue.

Here are the CSS codes:

1. To smaller the size of the suffix.

.quantity-wrapper .quantity span.quantity-suffix {
    font-size: 10px !important;
}

2. To make all the content and border color black.

.quantity-wrapper .quantity span.minus {
    border-color: #000 !important;
}
.quantity-wrapper .quantity input {
    border-color: #000 !important;
}
.quantity-wrapper .quantity span.quantity-suffix {
    border-color: #000 !important;
   color: #000 !important;
}
.quantity-wrapper .quantity span.plus {
    border-top-color: #000 !important;
    border-bottom-color: #000 !important;
    border-right-color: #000 !important;
}

We appreciate your patience and cooperation in this matter. Please do not hesitate to contact us if you need further assistance.

Best Regards,
8Theme’s Team