Call to an undefinded function etheme_get_option

This topic has 4 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: David-IU
    David-IU
    Participant
    September 5, 2023 at 08:51

    I can’t edit a page with elementor because I am getting this error:

    [05-Sep-2023 07:45:21 UTC] PHP Fatal error: Uncaught Error: Call to undefined function etheme_get_option() in /var/www/html/wp-content/themes/xstore/woocommerce/loop/loop-start.php:35
    Stack trace:
    #0 /var/www/html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
    #1 /var/www/html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1129): wc_get_template(‘loop/loop-start…’)
    #2 /var/www/html/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-products.php(649): woocommerce_product_loop_start()
    #3 /var/www/html/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-products.php(100): WC_Shortcode_Products->product_loop()
    #4 /var/www/html/wp-content/plugins/elementor-pro/modules/woocommerce/classes/base-products-renderer.php(22): WC_Shortcode_Products->get_content()
    #5 /var/www/html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/products.php(359): ElementorPro\Modules\Woocommerce\Classes\Base_Products_Renderer->get_content()
    #6 /var/www/html/wp-content/plugins/elemen in /var/www/html/wp-content/themes/xstore/woocommerce/loop/loop-start.php on line 35

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 5, 2023 at 09:29

    Hello, @David-IU,

    We hope this message finds you well. We are writing to inform you that we have encountered a problem while attempting to access your website. Specifically, we received a 503 Service Unavailable error, as depicted in the following screenshot: https://postimg.cc/K31X6RH8

    We kindly request that you contact your hosting provider to address and rectify this 503 error. Additionally, we have noticed that your website is currently not secure, and the SSL certificate is not enabled. We strongly recommend that you discuss these security concerns with your hosting provider as well.

    Once your website is back online and the aforementioned issues have been resolved, please notify us. We will then log in to your site to investigate and resolve the initial issue you reported.

    We appreciate your prompt attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: David-IU
    David-IU
    Participant
    September 5, 2023 at 10:39

    ->

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 5, 2023 at 12:06

    Hello, @David-IU,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.