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Error in displaying the logo in the header

This topic has 2 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Tony Rodriguez

edwinapnunez

Participant

September 28, 2023 at 11:57

I have tried with jpg, png, webp format, but when I load the image in the header in the preview it appears with the symbol of a broken image.

Please, contact administrator
for this information.

#368779 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

1 Answer

Tony Rodriguez

Support staff

September 28, 2023 at 12:29

Hello, @edwinapnunez,

We have recently conducted a thorough review of your website and discovered that the issue you are experiencing is due to an SSL problem. Upon further inspection, we identified a “Mixed Content error” in the console. This indicates that while SSL is configured on your website from the server end, your site URL has not been set as HTTPS.

Please refer to the attached screenshot for more details: https://postimg.cc/r0qW3Vbc

We kindly request you to contact your hosting provider and ask them to change the “WordPress Address (URL) & Site Address (URL)” to HTTPS. Once this change has been made, please clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

#368784 Copied
Tagged: fix woocommerce logo problem, header logo issues, logo display error, resolve woocommerce logo display issue, woocommerce theme troubleshooting, woocommerce wordpress themes, wordpress header logo error
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