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PreFooter grocery-market static block carousel not working

This topic has 5 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

Ryan

Participant

September 27, 2023 at 21:11

Hi,

All of a sudden the PreFooter grocery-market static block for our brands are not displaying all brands in a carousel but only one image.

Please, contact administrator
for this information.

#368720 Copied Theme version: 9.1.14

4 Answers

Tony Rodriguez

Support staff

September 28, 2023 at 06:08

Hello, @Ryan,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

To address the problem, we have deactivated the ‘Disable Theme Swiper JS’ option located under Xstore > Theme Options > Speed Optimization. This action has effectively resolved the issue at hand.

Please refer to the attached image for your reference.
https://imgur.com/O4FyepC

https://imgur.com/IeNtU1c

Best Regards,
8Theme’s Team.

#368729 Copied

Ryan

Participant

September 28, 2023 at 18:12

question 1
https://cicaribbean.com/product/westinghouse-retro-6-speed-hand-mixer-with-storage-base-white-black-red/

when you choose a variation color there seems to be some javascript error because the gallery of images does on change on the left side as well as if you try using the search at the top the ajax search does not work when you are on one of the products that has a variation

question 2
the search at the top does not seem to search sku values in product variations
https://cicaribbean.com/product/westinghouse-retro-6-speed-hand-mixer-with-storage-base-white-black-red/
e.g. this has a variation sku of WKBE100BAWH if you search for that it will say product not found

#368831 Copied

Tony Rodriguez

Support staff

September 29, 2023 at 08:25

Hello, @Ryan,

question 1

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#368860 Copied

Tony Rodriguez

Support staff

September 29, 2023 at 08:37

Hello, @Ryan,

question 2

2) We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. We have activated the ‘Search Product Variations’ option located under XStore > Theme Options > Header builder > Search, which has addressed your concern.

Please refer to the attached images for your reference.
https://ibb.co/FJLKPYN

https://ibb.co/yXTW7Ny

https://ibb.co/xJsyKpx

Best Regards,
Team 8Theme

#368866 Copied
Tagged: grocery market wordpress, prefooter error fixes, static block carousel problem, woocommerce prefooter troubleshooting, woocommerce themes issues, wordpress themes carousel not working
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