Checkout page on mobile version not working well

This topic has 2 replies, 2 voices, and was last updated 4 months, 4 weeks ago ago by Tony Rodriguez

  • Avatar: buy smart uganda
    buy smart uganda
    Participant
    September 27, 2023 at 15:17

    Hy there am having an issue with my mobie cheout page.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 28, 2023 at 05:49

    Hello, @buy smart uganda,

    Thank you so much for purchasing our theme and contacting our support center.

    1) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

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