Hello, @entiria,

Thank you so much for purchasing our theme and contacting our support center.

1. Please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

2. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello @mch,

We hope this message finds you well. We are pleased to inform you that the latest version of the WPBakery Page Builder (version 7.0) is now available for download from the following page: https://www.8theme.com/downloads/.

We thank you for your continued support and look forward to your feedback.

Best Regards,
8Theme’s Team.

Hello, Jennifer,

We have just checked your site and there is no such border in the header on your site. It is working perfectly fine at our end. Please refer to the screenshot provided (https://postimg.cc/SJcjPSdx) for reference. It appears to be a cache issue at your end. We suggest that you clear your site and browser cache and check back again. We hope this issue will be resolved.

In regards to the speed of the site, we have tested it on GTMetrix and the result is not bad (https://gtmetrix.com/reports/jygshop.com.ar/gBfhqBO7/).

There are some more points that can be covered up to increase the site speed to more satisfactory numbers. Please refer to the recommendations provided by the GTMetrix report (https://postimg.cc/d72bMfXd).

Additionally, you can read and follow the instructions written in our theme documentation related to the speed of the site (https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

Best Regards,
8Theme’s Team

Hello, @debashisd,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache & Optimizing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Tyler,

Please provide temporary wp-admin, and FTP access via the Private Content area so that we will check and install the latest version of the Woozone plugin on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Hello, @Zdenky,

If you’re interested in building the website on WordPress, you should create it from scratch on a new WordPress installation using our theme. After that, you can import the demo onto your site.

We invite you to read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content//.

We thank you for your interest and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @hmf0160,

Thank you for choosing XStore as your WooCommerce WordPress theme.

The mentioned option affects columns for desktop view only. The mobile version shows 3 by default, you can see it on our demos.

If you would like to change the thumbnails on mobile phone, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

@media(max-width: 767px){
.single-product .thumbnails-list li.swiper-slide.thumbnail-item.zoom {
    width: 16.5% !important;
}
.single-product .thumbnails-list li.video-thumbnail.thumbnail-item {
    width: 16.5% !important;
}
}

Note: you may change the width value as per your requirements.

OR

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Best Regards,
8Theme’s Team.

Hello, @floatselect,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check back to your site.

In addition, we have regenerated the CSS and data in the WordPress dashboard under Elementor > Tools, which has resolved your issue.

For further reference, please refer to the image provided at the following link. https://imgur.com/enS6kTZ & https://imgur.com/ysEo4Ux

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @lifetrekker,

Thank you for contacting us and for using our theme and support services.

We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best Regards,
8Theme’s Team.

Hello, @infinit55555,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you would like to disable the flashing red dot in the mobile panel, please navigate to XStore > Theme Options > Mobile Panel > Sections > More toggle > Uncheck Animation dot options and publish the changes.

For further reference, please refer to the image provided at the following link. https://imgur.com/pvXJNOa

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Jennifer,

Thank you for using our theme and for contacting us.

In order to resolve your issue, please navigate to Xstore > Theme Options > Header Builder > Mobile Menu > One Page Menu and toggle it OFF, then click Publish. After that, please clear your cache and check back to your site.

For further reference, please refer to the image provided at the following link. https://imgur.com/tvXCkbd

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello @atahan,

In order to resolve your issue, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.content-product .product-title a {
    font-size: 20px !important;
}
.content-product .product-title a span {
    font-size: 15px !important;
}

Please note that you can adjust the font size in the code to meet your needs.

Best Regards,
8Theme’s Team

Hello @nothingandco,

We have recently tested your website on our personal mobile device and noticed that the sticky sidebar is not appearing on the mobile version. However, it is functioning properly. We have also recorded a video of your site as well which can be viewed here: https://www.veed.io/view/8b7a6f00-b9fa-44de-bb27-1dd08c72f63f?sharingWidget=true&panel=share

We suggest that you clear the cache of your device and check again.

Best Regards,
8Theme’s Team

Hello @mady,

1. If you would like to remove the sidebar from the Shop, Category, and Brand archive pages, please navigate to Xstore >> Theme Options >> WooCommerce >> Shop >> Shop page layout and select the desired sidebar position. Please refer to the screenshot provided: https://postimg.cc/zbkBN9pM

2. You can modify the title of the Sidebar Filters from the Appearance >> Widgets >> Shop Sidebar section and edit the Widgets under it. Please refer to the screenshot provided: https://postimg.cc/xX96TH04

Best Regards,
8Theme’s Team

Hello Tyler,

We would like to inquire about the error you are experiencing while using the WooZone product key. Could you please provide us with the error or a screenshot of the error for further investigation?

Additionally, you can use the code provided in the Private Content Area for the WooZone.

Best Regards,
8Theme’s Team