Tony Rodriguez

Hello, @Lani,

Thank you for your response.

Do you mean the single blog post featured image: https://postimg.cc/gngw2mSV ?

If you’ve imported all posts from a live WordPress site to a staging site and the blog post pictures are not showing, there could be several reasons for this issue. Here are some steps you can take to diagnose and fix the problem:

1) Check the Media Library: First, make sure that the images from the live site were imported into the media library of the staging site. Go to your WordPress dashboard, navigate to “Media” and check if the images are present there.

2) Clear Cache: If you’re using a caching plugin on your staging site, clear the cache and try accessing the posts again. Sometimes, cached versions of pages may not display new images.

3) Re-upload Missing Images: You may need to manually re-upload the missing images to your staging site and update the image links in your posts accordingly.

By following these steps, you should be able to identify and resolve the issue with images not displaying on your WordPress staging site after importing posts from the live site. Remember to back up your staging site before making any significant changes to avoid data loss.

We trust that this solution will effectively address your concern.

Best Regards,
Team 8Theme.

Hello, @karan,

1) We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2) We suggest disabling all third-party plugins (including cache plugins & optimizing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @MAHDAR,

2) We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If the problem persists even with the default WordPress Theme, it would suggest that our theme is not the cause of the issues. In such a scenario, we recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team.

Hello, @ecommercedev,

We hope this message finds you well. We are writing to inform you that the WP Admin Login details you have previously provided are no longer functional. We kindly request you to verify this issue by referring to the screenshot located in the private content area of this topic.

In order to proceed with our tasks, we would appreciate it if you could provide us with the correct and functional WP Admin Login details for your site.

Furthermore, we would like to request the URL of the page where you utilized the element and set two columns for the mobile version. This information will be crucial for our ongoing work.

Additionally, we would be grateful if you could share a screenshot of the aforementioned section. This will enable us to further investigate the matter on your site and provide you with the necessary assistance.

We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @Krzysztof,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Furthermore, we request that you provide us with your site’s WP Admin URL and credentials where you are experiencing the issue. Please provide this information in the private content area of this topic. Also, include the page URL where the ‘Read More’ button is not displaying on out-of-stock products. This will allow us to further investigate and assist you.

Best Regards,
8Theme’s Team

Hello, @stephan,

and how can I change the word ” Menu ” on canvas mobile ?
I have enclosed the picture in previous

2) If you wish to change/translate the word “Menu” off canvas mobile, You need to install the Loco translate plugin.
Please watch this video – https://youtu.be/WYBlzdJs5PU

Following your request, you are required to translate the XStore core plugin in order to modify the specified word according to your needs.

Please refer to the attached images for guidance.

https://postimg.cc/zVmzFZnK

https://postimg.cc/tsTM17Y5

We trust this will resolve your issue.

Best Regards,
Team 8Theme.

Hello, @oceaneokio,

For the Fake Sale Popup, I would like it to display only in French, for the moment it only displays in English.

You need to install the Loco translate plugin.
Please watch this video – https://youtu.be/WYBlzdJs5PU

We would like to inform you that a tutorial video has been provided on our test site to guide you on how to translate Fake Sale Pop-Up Text. You can access the video through the following link: https://www.veed.io/view/89f1fd02-4c5c-4ff9-94c7-81c3eb1adfcd?sharingWidget=true&panel=share

We sincerely hope that this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @stephan,

Hi,
It is difference.
I want to add registration and login in the canvas, not separately.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

Hello, @Alan_ruiz,

Thank you so much for purchasing our theme and contacting our support center.

The Media import was not installed. It doesn’t work for manual import also.

This problem comes from the server side. Contact your hosting provider and ask to increase Max execution time, then go to import and select to import Media only – https://gyazo.com/fc5e45e83c009dd334efe31d3b934d83 If this doesn’t help. Ask your hosting provider to check the server error log, and solve errors from there.

Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

We kindly request you to ensure that no third-party plugins are installed. This does not include plugins that are bundled with the theme. For more information, please refer to the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Best Regards,
8Theme’s Team.

Hello, @MAHDAR,

3- The Instagram icon has a problem in customizing the email

We are writing to inform you that we have acknowledged the bug you reported. We are pleased to confirm that the black and white Instagram icon will be incorporated in the forthcoming update of our theme.

In the meantime, we kindly request you to utilize a different color for the icons.

We appreciate your understanding and patience in this matter.

Best Regards,
8Theme’s Team

Hello, @salmi,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, @oceaneokio,

Thank you for providing the screenshot. We understand that one feature is functioning for you, but others are not. We kindly request you to confirm whether you have read and adhered to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/docs/sales-booster/.

If you have not yet done so, we encourage you to read and follow the instructions provided. If you have already followed the instructions and are still experiencing issues, please share your site’s WP Admin URL and credentials with us in the private content area of this topic. This will allow us to investigate the issue further and provide you with the necessary assistance.

Best Regards,
8Theme’s Team

Hello, @oceaneokio,

We apologize for any confusion that may have arisen due to the lack of clarity in our initial communication. We appreciate your patience and your detailed explanation which has helped us understand your concern better.

The section you referred to on the home page was created using the sidebar Element. Upon importing the demo, the Element was present on the home page, however, a specific sidebar had not been selected to display with this Element.

Our team has made modifications to your Home page using the Elementor page builder and discovered the sidebar Element in place. We have now selected the ‘Shop Sidebar’ within this Element and it appears to be functioning correctly. Please refer to the screenshot provided in the link below for your reference:

https://imgur.com/VJUoRii

Essentially, this section retrieves content from the sidebar selected in the option. The content to be displayed can be set under the respective sidebar from Appearance >> Widgets.

We hope this clarifies the process for you.

Best Regards,
8Theme’s Team

Hello, @CodedP,

We apologize for any confusion in our previous communication. We would like to request the URL and login credentials for the Cpanel of your staging site. This will allow us to attempt a change in the PHP version and further investigate the issue you are experiencing on your site.

Please provide us with the necessary Cpanel login details in the private content area of the topic.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best Regards,
8Theme’s Team

Hello, @Imad Uddin,

Thank you so much for purchasing our theme and contacting our support center.

Only in case you edited files of the parent theme directly, you will lose these changes. In any case, create a full backup before the update.

Installing a new theme or latest version of the XStore should not inherently cause you to lose your existing WooCommerce products and settings, but there are some best practices you should follow to ensure a smooth transition without data loss:

1) Backup Your Website: Before making any major changes, it’s essential to back up your website. You can do this through your hosting provider’s control panel or by using a WordPress backup plugin like UpdraftPlus. This backup will be crucial if anything goes wrong during the theme installation.

2) Test on a Staging Site: If possible, set up a staging site, which is a copy of your website, to test the new theme without affecting your live site. This way, you can work out any issues before applying changes to your live site.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ – you can create a test site with one of the mentioned domain patterns.

3) Download the latest theme version from – https://www.8theme.com/downloads Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

4) Review Your Website: After activating the XStore theme, thoroughly review your website to ensure that everything looks and functions as expected.

5) We kindly request you to read and adhere to the steps outlined in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Remember that while installing a new theme, you should not lose your products or WooCommerce settings.

If you encounter any issues or need further assistance. please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.