XStore Core plugin not activating and all requrenments have been met.Site URL: hidden Theme version: 9.1.13
Thank you for contacting us and for using XStore.
Could you please provide temporary wp-admin and FTP access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
what does ftp mean please?
We kindly request you to refer to the following article to gain a comprehensive understanding of FTP (File Transfer Protocol): https://www.fortinet.com/resources/cyberglossary/file-transfer-protocol-ftp-meaning#:~:text=What%20is%20FTP%20(File%20Transfer,to%20communicate%20with%20each%20other.
Furthermore, we would appreciate it if you could provide your website’s WP Admin URL and credentials in the private content section of this topic. This will enable us to assist you more effectively in resolving your issue.
i will attach a WP login please to the wordpress and send the FTP login later today
We regret to inform you that the WP-admin login details you have provided are invalid or not functioning correctly.
In order to assist you further, we kindly request you to provide us with valid and working WP-admin login details along with FTP access. This will enable us to investigate the issue more thoroughly and provide you with the necessary assistance.
We apologize for any inconvenience caused and appreciate your understanding in this matter.
Here is the FTP access
I would like a prompt look into it
1/ Wp-admin access is incorrect – https://prnt.sc/qatqsESWoGDD Please check.
2/ We can’t connect to FTP:
Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?
The error maybe due to IP because all the details is accurate
And I just adjusted the wordpress login
Thank you for correct wp-admin access.
We’ve disabled the Kirki plugin on your site, and after that, we activated the XStore Core plugin.
Please do not activate the Kirki plugin because it causes conflict and problems.
Ok thank you
Hi can you help me check it. I cannot seem to find the add to cart button anymore
We’ve disabled the Catalog mode via Theme Options, so Add to cart is visible now.
Thank you so much
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