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Swap image variations not working on mobile

This topic has 11 replies, 3 voices, and was last updated 6 months, 4 weeks ago ago by Rose Tyler

Ryan

Participant

October 2, 2023 at 13:38

on mobile the swap image on variation is not working…this should be the black image…actually it stopped working on desktop as well

Please, contact administrator
for this information.

#369115 Copied Theme version: 9.1.14

10 Answers

Tony Rodriguez

Support staff

October 2, 2023 at 13:44

Hello, @Ryan,

Thank you for contacting us and for using XStore.

We kindly request you to record a video illustrating the issue you are encountering for a more comprehensive understanding. Please upload this video to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

Additionally, we would appreciate it if you could provide us with the URL of the product where the swap image variations are not functioning correctly on mobile. This will enable us to further investigate the issue and provide you with the necessary assistance.

Best Regards,
Team 8Theme

#369117 Copied

Ryan

Participant

October 2, 2023 at 15:17

Hi,

What emails do I send the videos to? Thanks.

#369130 Copied

Rose Tyler

Support staff

October 2, 2023 at 15:32

Hello, @Ryan,

You do not need email for this. Just upload the video on file sharing service and provide URL here in response in the Private Content area.

This is your current settings – https://prnt.sc/GctlroSC-TaO , it is Slider, not Swap.

Best Regards,
Team 8Theme

#369131 Copied

Ryan

Participant

October 2, 2023 at 15:54

Video links attached.

Please contact administrator
for this information.

#369135 Copied

Rose Tyler

Support staff

October 2, 2023 at 15:55

Hello, @Ryan,

We do not have access to the video.
Please upload your video on https://wetransfer.com/ and provide URL.

Best Regards,
Team 8Theme

#369137 Copied

Ryan

Participant

October 2, 2023 at 15:57

Hi,

You can try again. I’m using google drive as we transfer is asking me for an email to send to.

Please contact administrator
for this information.

#369138 Copied

Rose Tyler

Support staff

October 2, 2023 at 16:05

Hello, @Ryan,

Private Content

Best Regards,
Team 8Theme

Please contact administrator
for this information.

#369139 Copied

Ryan

Participant

October 2, 2023 at 16:08

Hi,

I’m not sure about the error you are sharing.

#369140 Copied

Ryan

Participant

October 2, 2023 at 17:45

See wetransfer link

Please contact administrator
for this information.

#369144 Copied

Rose Tyler

Support staff

October 3, 2023 at 07:49

Hello, @Ryan,

We appreciate your prompt response.

1/ We’ve disabled GTM Kit plugin that gives error on your site, so images work fine on Shop page now – https://prnt.sc/smmBTPTKc0vS
You need to contact support of GTM Kit plugin and ask to fix the problem – https://prnt.sc/CqnQa84m_WXu

2/ https://prnt.sc/OxkDGaMyERtL

Best Regards,
Team 8Theme

#369174 Copied
Tagged: ecommerce solutions, mobile issue, online store fixes, problem solving, swap image variations, woocommerce, wordpress templates
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