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Defaullt header and sticky header is merged in mobile view

This topic has 22 replies, 3 voices, and was last updated 7 months ago ago by Rose Tyler

razr1911

Participant

October 6, 2023 at 08:23

I am facing an UI issue for mobile view both sticky header and header is sandwiched and hampering the mobile view.

Please, contact administrator
for this information.

#369520 Copied Theme version: 9.1.14

21 Answers

Tony Rodriguez

Support staff

October 6, 2023 at 08:39

Hello, @razr1911,

Thank you so much for purchasing our theme and contacting our support center.

We have identified a solution to the issue you are experiencing with the header on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

Best Regards,
8Theme’s Team.

#369521 Copied

razr1911

Participant

October 6, 2023 at 08:43

its already off if you wanna take a look i can send you temp login

Please contact administrator
for this information.

#369522 Copied

Tony Rodriguez

Support staff

October 6, 2023 at 08:57

Hello, @razr1911,

We appreciate your cooperation in providing us with the necessary login details.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache to confirm the resolution.

In order to rectify the problem, we have deactivated the XStore AMP on your site. This action has effectively resolved the issue you were experiencing on mobile.

For your reference, we have attached images.

On desktop: https://postimg.cc/Z9wnhwYP

On mobile: https://postimg.cc/YvyTKgKG

Best Regards,
8Theme’s Team.

#369526 Copied

razr1911

Participant

October 6, 2023 at 09:07

So i cant use AMP in my website ??

#369528 Copied

Tony Rodriguez

Support staff

October 6, 2023 at 09:13

Hello, @razr1911,

Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

We are reaching out to inquire if you are utilizing the XStore AMP (Accelerated Mobile Pages) plugin. This plugin has been developed with the sole purpose of enhancing the mobile browsing experience.

For a more comprehensive understanding, we recommend going through our theme documentation which provides detailed information on this subject.

https://xstore.helpscoutdocs.com/article/111-general-info-amp

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

#369530 Copied

razr1911

Participant

October 6, 2023 at 09:30

Yes i am planning to use AMP version of the because i am going to make an mobile app for my website for that AMP would be great choice, so can you tell me how can i achieve that

#369532 Copied

razr1911

Participant

October 6, 2023 at 09:48

And the issue is not resolved the search bar in bottom header appears which i set it in mobile view i think its not the AMP causing issue its something else can’t you guys debug it and check where it is originating from or is there any way i can reach you guys directly via whatsapp, telegram or something.
where i can address my issues more accurately.

#369533 Copied

Rose Tyler

Support staff

October 6, 2023 at 12:20

Hello, Razr1911,

Thank you for getting in touch with us.

1/ AMP plugin can be used, here are documentation – https://xstore.helpscoutdocs.com/category/112-amp-plugin

2/ We provide support via the forum here only.

3/ About the Search bar in the mobile header, do you want to remove it? Done – https://prnt.sc/mBF_M2D6GGGF
If this is not what you are looking for, please describe your request in more detail, so we can assist you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#369548 Copied

razr1911

Participant

October 6, 2023 at 14:39

hi!

now if you look by yourself what i am facing an issue with the header situation no matter i do i end back where i have started i am seeing double header on mobile view, there is something else to blame not AMP or mobile optimization. i have uploaded a video with small description if you now check the website yourself can corelate it.

https://vimeo.com/871841530?share=copy

#369563 Copied

Rose Tyler

Support staff

October 6, 2023 at 14:50

Hello, Razr1911,

We appreciate your prompt response.

Thank you for the video.

Private Content.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#369565 Copied

razr1911

Participant

October 6, 2023 at 14:51

i just removed the new plugins i have installed checking maybe they were causing some issue let me check and get back to you

#369566 Copied

razr1911

Participant

October 6, 2023 at 14:56

Video i just sent you if you check it from homepage it will appear normal once you login and see in mobile view then you’re able too see what i am talking about just login from temp login the above link i sent you guys.

#369570 Copied

Rose Tyler

Support staff

October 6, 2023 at 15:05

Hello, Razr1911,

“..just login” – yes, we did it, as you can see on the screenshot that we provided you in the private content area, we are logged into your site and access Theme options > Header Builder.
We’ve also checked from a real mobile device, and the header on mobile works fine.
Please clear the cache on your side to solve the problem.

Best Regards,
8Theme’s Team.

#369571 Copied

razr1911

Participant

October 6, 2023 at 15:07

i did clear my cache and sessions and everything

#369573 Copied

Rose Tyler

Support staff

October 6, 2023 at 15:09

Hello, Razr1911,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#369575 Copied

razr1911

Participant

October 6, 2023 at 15:18

in your screenshot there was no search bar in bottom header i just added once you add search bar it shows double header in mobile just take a look one more time please otheriwse i will scrap this theme and switch to minimog

#369577 Copied

Rose Tyler

Support staff

October 6, 2023 at 15:30

Hello, Razr1911,

Here is our screenshot – https://prnt.sc/EK6aDixCqHyW , but you write “in your screenshot there was no search bar in bottom header” – Why?
Here is the search and the correct header – https://prnt.sc/4dngOJV_u_s8

As we can see, all works fine.
If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Best Regards,
8Theme’s Team.

#369579 Copied

razr1911

Participant

October 6, 2023 at 15:40

in mobile its showing normally and in desktop its showing differently, thats why i sent you that video i will try to look arounf first then if i think its too much hassle i will try to go for refund but i appreciate your prompt reply

#369581 Copied

Rose Tyler

Support staff

October 6, 2023 at 15:42

Hello, Razr1911,

Ok. Take your time.

Best Regards,
8Theme’s Team.

#369583 Copied
Tagged: default header, improved mobile navigation, merged sticky header, mobile view features, responsive woocommerce themes, woocommerce themes, wordpress customization
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Defaullt header and sticky header is merged in mobile view

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