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Bug with quantity selection in single product builder

This topic has 4 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Tony Rodriguez

Atip

Participant

October 11, 2023 at 11:27

Steps to reproduce:
-Switch to single product builder
-Create template
-Go to sales booster -> enable quantity discounts
-Enable quantity selection in quantity discounts
-Go to single product page

Actual behavior:
Buttons + and – are doubled in notice that is created by sales booster.

Screenshot:

Please, contact administrator
for this information.

#369897 Copied Theme version: 9.1.14

3 Answers

Tony Rodriguez

Support staff

October 11, 2023 at 12:20

Hello, @Atip,

Thank you for using our theme and for contacting us.

1) We are writing to inform you that we have successfully conducted a thorough examination of the quantity discounts sale booster feature on our test site. We are pleased to report that we did not encounter any issues with quantity selection in single product product page during this process. Please refer to the attached image for your reference. https://postimg.cc/McfDPVy3

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) Please check how it works with the XStore parent theme activated.
Let us know the results.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#369904 Copied

Atip

Participant

October 11, 2023 at 12:23

I checked everything according to your instruction. Nothing helped. It helps only if I deactivate product builder. You have admin credentials you can log in and debug yourself.

#369905 Copied

Tony Rodriguez

Support staff

October 11, 2023 at 13:11

Hello, @Atip,

Thank you for your prompt response.

We have investigated the same issue on our test site, specifically in the same position (After cart form) Quantity Discounts position. We have identified a bug, as illustrated in this screenshot: https://prnt.sc/oT83GZuKQr_f

We have adjusted the Position on your site accordingly. Please refer to the following image for reference: https://prnt.sc/EN84DTdCmMzy

Regarding the bug, we will inform our development team.

We appreciate your understanding and your reaching out to us.

Best Regards,
8Theme’s Team

#369910 Copied
Tagged: best selling, product quantity issue, quantity selection bug, single product builder, woocommerce bug fix, woocommerce themes
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Bug with quantity selection in single product builder

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