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Full width page don’t work with elementor container

This topic has 9 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by LMcompany

LMcompany

Participant

October 10, 2023 at 17:16

Hy,
Since elementor has turned Sections into Containers, the Stretch section function is no longer present and it is not possible to get the page at full width…

It seems the only way to do this is to choose the Eelemtnor full width page layout, but this action completely ruins the header settings…

The screenshot with theme layout
https://tinyurl.com/ysmqvj7m

The screenshot with full width elementor layout
https://tinyurl.com/ywuh3jxm

I saw that I can change the full width px of the theme, but I would like the page to be full width on any screen, like with the stretch function.

How can I do this?

Thanks

LM

#369841 Copied Theme version: 9.1.14 WooCommerce version: 6.3.1

8 Answers

Tony Rodriguez

Support staff

October 11, 2023 at 07:09

Hello, @LMcompany,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We hope this message finds you well.

We kindly request you to read and adhere to the instructions provided in the official Elementor plugin article to resolve the issue you are experiencing.

You can access the article via the following link: https://elementor.com/help/full-width-not-working/

We trust that this will effectively address your concern.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#369865 Copied

LMcompany

Participant

October 11, 2023 at 08:48

Hi,
Yes, that is what I did. As I wrote in the previous message, when I do the link action you sent me, the page is totally distorted and the content overlaps the header https://tinyurl.com/yoqz6fv3

This is why I requested assistance.

Thank you

LM

#369876 Copied

Tony Rodriguez

Support staff

October 11, 2023 at 08:52

Hello, @LMcompany,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#369877 Copied

LMcompany

Participant

October 11, 2023 at 09:31

Hi,
thank you for your response.

Here is the information you requested.

Thank you

LM

Please contact administrator
for this information.

#369881 Copied

Tony Rodriguez

Support staff

October 11, 2023 at 11:21

Hello, @LMcompany,

we hope this message finds you well. We are writing to inform you that we are currently unable to access your website due to issues with the WP-Admin login details you have provided. It appears that the credentials are not functioning as expected.

In order to assist you effectively, we kindly request that you provide us with valid and working WP-Admin login details. This will enable us to investigate the issue and provide the necessary support.

For your reference, we have attached an image in the private content area.

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#369895 Copied

LMcompany

Participant

October 11, 2023 at 11:27

Hi,
I apologise for the inconvenience. I had to restore yesterday’s backup and so the user was deleted….

I created the user again, so you can use the credentials from the previous message, they are the same.

Thanks

LM

Please contact administrator
for this information.

#369896 Copied

Tony Rodriguez

Support staff

October 11, 2023 at 11:50

Hello, @LMcompany,

We appreciate your cooperation in providing the WordPress Admin login details.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

The solution involved disabling the Header Overlap & Transparent option located under XStore > Theme Options > Header Builder. This action has effectively addressed your concern.

For your reference, we have documented the entire process in a video. We encourage you to watch it in its entirety. You can find this video in the private content area.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#369900 Copied

LMcompany

Participant

October 11, 2023 at 15:36

Hi,
thank you for the amazing job.

Best regards

LM

#369928 Copied
Tagged: elementor container issue, elementor full width fix, full width page problem, troubleshoot woocommerce elementor, woocommerce wordpress themes, wordpress theme solutions
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Full width page don’t work with elementor container

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