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Xstore single product builder does not work due to elementor pro features

This topic has 7 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

GloberoKft

Participant

October 17, 2023 at 09:04

Hello!
My problem is, that I want to use xstore builders, but after activating elementor pro free features, elementor does not start properly, and I cannot do anythin. I have to deactivate pro, to able to make changes to site pages.
What can be th problem?
Best regards,
Ferenc Jarai

#370433 Copied Theme version: 9.2 WooCommerce version: 8.2

6 Answers

Tony Rodriguez

Support staff

October 17, 2023 at 09:18

Hello, @GloberoKft,

Thank you so much for purchasing our theme and contacting our support center.

Could you please record a video of the problem for a better understanding.

Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#370435 Copied

GloberoKft

Participant

October 17, 2023 at 10:19

Hello!
I have recorded the video, and created the user.
Best Regards,
Ferenc Jarai

Please contact administrator
for this information.

#370459 Copied

Rose Tyler

Support staff

October 17, 2023 at 10:30

Hello, @GloberoKft,

We appreciate your prompt response.

Private Content

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#370461 Copied

GloberoKft

Participant

October 17, 2023 at 10:51

Hello!
Thank for your quick help.

Private content

Best Regards,
Ferenc Jarai

Please contact administrator
for this information.

#370469 Copied

Rose Tyler

Support staff

October 17, 2023 at 11:14

Hello, @GloberoKft,

Private Content

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#370471 Copied

Rose Tyler

Support staff

October 17, 2023 at 11:27

Hello, @GloberoKft,

Via the Private Content area, we provide one more video from another device which shows that all works fine. Please watch.

Our recommendation:
– Clear browser cache. you can even install an extension that will help you clear the browser cache – https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn
– If the problem still persists, please open the console and show us what it displays
– The quality of your internet connection may also play a role. Please try disabling your VPN – it’s possible that AJAX requests from your server may not be reaching it properly.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#370473 Copied
Tagged: elementor pro conflict with xstore, elementor pro features problem, fix xstore single product builder, woocommerce templates troubleshooting, wordpress xstore builder not working, xstore product builder issue
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