Hello @ProdbyDaan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1. Yes, we can help you with our theme settings.

You can edit Shop page layout via Theme Options > WooCommerce > Shop > Shop page layout and Products Design. Categories inherit settings from the Shop page.

Please just go to mentioned settings if Theme Options and you will see, that you can do configure, for example – https://prnt.sc/CJ4E4PuRCpHB

Also, you can add a banner at the top of a category page. Please go to Products > Categories > edit category > add content into Description area https://prnt.sc/JJK_5Sd7ZQMY , it can be a static block shortcode https://prnt.sc/lM6_mXZAtWTe

2. Additionally, you can add the static block on the shop/category page.
Please navigate to WordPress dashboard > Appearance-> Widgets > Add static block widget into shop sidebar. Please see the image for reference:
https://ibb.co/QrqCxJN

If you have any further questions or concerns, please do not hesitate to contact us on our support system. Our support team is always available to help.

Best Regards,
Team 8Theme.

Hello, @Dinus,

Thank you for contacting us and for using XStore.

If you are experiencing difficulties uploading SVG files to WordPress, we kindly request you to read and follow the instructions provided in the following article titled “How to Add SVG Image Files in WordPress”: https://www.wpbeginner.com/wp-tutorials/how-to-add-svg-in-wordpress/

Additionally, you may find it helpful to enable SVG support in Elementor. Instructions on how to do so can be found here: https://elementor.com/help/enable-svg-support-in-elementor/

We trust that these resources will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @mariangio,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

This topic is now closed.

Best Regards,
Team 8Theme.

Hello, @mqazi,

Thank you for your response.

We regret to inform you that we are currently unable to review your website as it appears to be in Maintenance mode. Please refer to the attached image for further clarification. https://ibb.co/SKxjDXZ

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @GTP,

Thank you for contacting us and for using XStore.

Should you wish to adjust the text size in the footer section, kindly navigate to Static Blocks and proceed to edit the Footer Block using Elementor. You can then modify the settings of Headings and text according to your preference.

For your convenience, we have provided an image for reference: https://postimg.cc/DJ8Wf910

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @MAHDAR,

The first problem: the faintness of the text and photo in the menu

We regret to inform you that your request is somewhat unclear to us. We would greatly appreciate it if you could provide a more detailed explanation of the issue at hand and specify your exact requirements.

We kindly request you to record a video illustrating the problem you are encountering. This will greatly assist us in understanding the exact issue you are facing. Please share this video with us at your earliest convenience.

Best Regards,
Team 8Theme.

Hello, @Zeal Evince,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Zeal Evince,

We appreciate your cooperation in providing us with the login details. Upon reviewing your site, we noticed that a block widget had been added to the footer column 1, which was preventing you from selecting a particular block within it.

To rectify this, we have removed the block widget and replaced it with an 8theme – static block widget in the footer column. You are now able to select a block within it according to your preference.

For your convenience, we have created a video tutorial to guide you through this process. Please watch it in its entirety for reference. The URL for the video can be found in the private content area.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team.

Hello, @Hakan Osman,

Thank you for contacting us and for using XStore.

In order to modify/make the mega menu, please follow the steps below:

1. Navigate to the WordPress Dashboard > Appearance > Menus.
2. Select the Main Menu.
3. Click on the 8thme menu options.
4. You will be able to view the specific static blocks which are used.
5. After that, go to the Static Block and edit the specific block as per your requirement.

For a more detailed understanding and exploration of this feature, we kindly refer you to our theme documentation through the following links:

1. https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

2. https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We trust that this information will assist you in achieving your desired result.

Best Regards,
Team 8Theme.

Hello, @Yesith,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful Weekend.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @filiphdan,

1. We have conducted a thorough review of your website and noticed that there was no search widget in the mobile header. To enhance the user experience, we have successfully added a search widget to the mobile version of your site. It is now functioning optimally. Please refer to the attached image for your reference. https://postimg.cc/34Sd0v81

2.We have reviewed your mobile panel settings in the Xstore Theme Options > Mobile Panel and have successfully enabled the Mobile Panel option. It is now functioning as expected.

Please refer to the attached image for your reference. https://postimg.cc/fkDGJrp8

Best Regards,
Team 8Theme.

Hello, @Martijn,

We hope this message finds you well. We would like to inform you that the features you are inquiring about are not located in Elementor, but rather in the theme’s default sidebar filters. For further information, we kindly refer you to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/woocommerce/shop-page/.

Please note that it is not possible to import only the demo Shop page from any demo. Instead, you are required to import the complete demo.

Additionally, all settings related to the Shop page can be found under Xstore >> Theme Options >> WooCommerce >> Shop.

Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Rana,

You’re welcome! It was our pleasure to help. If you have any more questions or need further assistance, feel free to reach out anytime.

Kind regards to you as well!

This topic is closed now.

Best Regards,
8Theme’s Team

Hello, @Manish,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Eulice,

We have identified the cause of the issue you were experiencing on your website. It appears that the problem arose due to the use of the Single Product Builder functionality of the Xstore Theme. The description widget of the Single Product Builder was not added to any section, which was the primary cause of the issue. This is because the Elementor page builder only allows you to edit the description of the product.

To resolve this, we have added the description widget to the Single Product Builder section and published it. As a result, your products are now editable with the Elementor Page Builder.

For your reference, please find the screenshots at the following links:
https://postimg.cc/LgPRWg7C
https://postimg.cc/fSYnCnt1

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team