Hello, @GTP,

We appreciate your recent purchase and use of our Xstore theme.

By default, Xstore only supports image uploads for logo purposes.

However, if you wish to display a video in the header as a logo, you will need to utilize Custom HTML. Once you have prepared the necessary HTML, you can incorporate it into the HTML block widget of the header according to your specific needs. This method should assist you in achieving your desired outcome.

For further clarification, please refer to the attached screenshot. https://postimg.cc/Pp6mDJ1t

Best Regards,
8Theme’s Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

1) To create different headers for specific pages on your website, kindly navigate to the Theme Options. From there, proceed to the Header Builder, then to Multiple Headers. Here, you can create a new header and set conditions according to your needs.

Additionally, please watch this video about Multiple Headers .– https://youtu.be/BpeXfzNwkOc

2) To set different footers for specific pages on your website, kindly follow these steps:

1. Edit the specific page you wish to modify.
2. Navigate to Xstore Options.
3. Proceed to Footer/Pre Footer.
4. Choose the option ‘Use custom footer for this page/post’.
5. Select the footer that best suits your needs and update it.

Please refer to the attached image for further clarification. https://imgur.com/GSnCla9

Best Regards,
Team 8Theme

Hello, @AfriMainland,

We have recently conducted a thorough review of your website and have identified several errors within your site console. Specifically, we have detected 500 internal server errors. For your reference, we have captured a screenshot of these errors, which can be viewed at the following link: https://postimg.cc/wRyZsGmQ.

Additionally, we have noticed that the maximum execution time for your site is currently set at a low level. We recommend adjusting this setting to 600 or 1000 and then reassessing the site’s performance.

Should you require further assistance, we kindly request that you share your site’s CPanel URL and credentials in the private content area of this topic. This will enable our team to investigate the issue more closely and provide you with the necessary support.

We look forward to assisting you in resolving these issues.

Best Regards,
8Theme’s Team

Hello, @laboudoir,

We are delighted to hear that the issue has been resolved and that everything is now working smoothly. It’s great to know that the problem was related to a cache issue.

If you have any more questions or encounter any other issues in the future, please don’t hesitate to reach out. We’re here to help and ensure your experience with our product/service remains as seamless as possible.

Have a fantastic day!

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, Alvaro,

We would like to inform you about an option available under Xstore. You can navigate to this option by following this path: Xstore >> Theme Options >> WooCommerce >> Shop >> Shop Page Layout >> Banner Position.

Once you reach this option, you will need to select ‘At the bottom of the page’ from the dropdown menu.

Please refer to this screenshot: https://postimg.cc/7fYppj5T

This will result in the description of the brand’s page being displayed at the bottom. However, please be aware that this adjustment will also directly impact the shop page and category pages.

Please note that this is the only available option for this particular adjustment.

Best Regards,
8Theme’s Team

Hello, @Alvaro,

Thank you for contacting us and for using XStore.

We understand that you wish to remove the description from the top and add a description after the products on your category page. Please follow the steps below:

1. Navigate to your WordPress dashboard.
2. Click on ‘Products’.
3. Select ‘Categories’.
4. Choose ‘Edit Product Category’.
5. Here, you will find the ‘Description’ box and ‘Description after Content’ box.
6. Remove the description in the ‘Description’ box.
7. Add the ‘Description after Content’ box.

Please refer to the attached image for a visual guide.
https://imgur.com/IQbIRnQ

We trust these instructions will resolve your issue. If you require further assistance, do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @caochen223,

Thank you so much for purchasing our theme and contacting our support center.

Please Enable the Classic Widgets Panel via Xstore > Theme Options > General, then go to Appearance > Widgets > edit content of header banner (delete static block widget or select a block in the widget settings).

Please refer to the image provided at the following link for further reference:
https://imgur.com/3NR8O7X

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Mandzan Puschek,

Thank you for contacting us and for using XStore.

We would like to inform you that you can view and choose from all the available products in a carousel style. To do this, please follow these steps:

1. Edit the page or static block using Elementor.
2. Add the 8theme Products carousel element.
3. Navigate to Content > Carousel > Style.
4. Select the style that best suits your needs and update it.

Please refer to the attached image for your reference.
https://imgur.com/JJoILTa

Furthermore, you can also check the style of the products by clicking on the provided link. https://xstore.8theme.com/elementor/demos/minimal-fashion02/products-element/

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @DAVID,

We apologize for any inconvenience caused. We would like to inform you that we have enabled the option to display the quick view on mobile. We have also removed the Custom CSS code that we previously added to your site. You can find this option under Xstore >> Theme Options >> WooCommerce >> Shop >> Product Styles >> Product Content Elements >> Hover Buttons on Mobile.

If you wish to alter the background color and the text color of the quick view on mobile, you will need to use the Custom CSS code provided below. Please adjust the color in the given code according to your preferences.

@media(max-width: 767px){
.product-view-default .footer-product .show-quickly {
    background-color: transparent !important;
    color: #88ff88 !important;
}
}

Best Regards,
8Theme’s Team

Hello, @KASAM,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

In order to assist you further, we kindly request you to provide us with the URL of the demo site. Specifically, we need to know which demo single product page design you wish to import onto your site without conducting a full import of multiple demos on a single site.

Upon receipt of this information, we will provide you with a single-product.json file. You can then import this file onto your site to resolve your issue.

This process can be completed by navigating to XStore > Theme Options > Woocommerce > Single Product Builder > Import/Export on your site.

We trust that this information will be beneficial to you.

Best Regards,
8Theme’s Team

Hello, @Antonio,

We appreciate your inquiry. It’s important to note that we do not provide a guarantee for full theme compatibility with all existing third-party plugins. While our theme is designed to work seamlessly with a wide range of plugins, sometimes additional customization may be required to ensure full compatibility between the theme and specific plugins. Unfortunately, it’s not possible for the theme author to make the theme compatible with every existing plugin, and such additional customization falls outside the scope of our basic support.

In your case, where variable products added via API are not functioning as expected on the frontend, it’s possible that there may be some specific customizations or adjustments needed to ensure smooth operation. We recommend considering a developer’s assistance to tailor the plugin settings to your specific requirements.

If you have any further questions or need more guidance on this matter, please feel free to reach out. We’re here to help to the best of our ability.

Best Regards,
8Theme’s Team

Hello, @Hassan,

We appreciate your prompt response.

Should you wish to install the pages from another demo version, we advise you to import the Pages rather than the FULL DEMO-SITE CONTENT. Please refer to the attached image for your reference. https://imgur.com/mKnHtm9

We strongly recommend against performing a full import of multiple demos on a single site, as this could result in a disorganized mix of pages, products, menus, etc.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @AfriMainland,

We appreciate your prompt response and the provision of the requested screenshot.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @rafaelgarcia3,

Thank you for reaching out to us and for your efforts in troubleshooting the issue.

Based on your report, it appears that the problem you are experiencing is due to the activation of the Xstore (Child) theme. This confirms that the issue is a result of the customization of the child theme. Please note that our item support does not cover or take responsibility for any additional customization code.

Our support is solely for our theme, For more information, please refer to our support documentation at https://www.8theme.com/documentation/xstore/support/support/.

We recommend that you contact your developer and request them to rectify this issue.

Thank you for your understanding.

Best Regards,
8Theme’s Team,

Hello, @Nio,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team