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I cant update theme after reset my website

This topic has 2 replies, 2 voices, and was last updated 7 months, 4 weeks ago ago by Tony Rodriguez

Mo

Participant

September 14, 2023 at 13:27

Hello 8 Theme Team,

i cant update my theme after i reset my wordpress.

Error: PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central dir Recpord signature

Can u maybe help me?

Please, contact administrator
for this information.

#367480 Copied Theme version: 9.1.13

1 Answer

Tony Rodriguez

Support staff

September 14, 2023 at 13:31

Hello, @Mo,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#367483 Copied
Tagged: effective woocommerce solutions, resolve update errors, theme update issues, troubleshooting woocommerce, website reset problems, wordpress theme support, wordpress woocommerce templates
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