Forum Replies Created

Viewing 30 posts - 8,071 through 8,100 (of 13,904 total)
1 2 3 … 269 270 271 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Fatima,

    Thank you for your response.

    This issue still has been resolved can someone follow up on my issue

    We kindly request you to provide a detailed description of the issue you are encountering, as well as your desired outcome. This will enable us to better understand your needs and assist you more effectively.

    Additionally, we would appreciate it if you could provide a screenshot or video of the issue and the URL of the page where you are experiencing the problem. This will allow us to investigate the matter thoroughly and provide you with the most appropriate solution.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #372275 Copied In reply to: The icon for Pinterest does not appear on my website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sailendran,

    Thank you for reaching out to us.

    Regrettably, the feature you are seeking is not available within our theme options. While it is possible to display a Welcome banner or text at the top of the header, displaying a specific user name would necessitate additional customization. For further information on this, you may refer to the following article: https://developer.wordpress.org/reference/functions/wp_get_current_user/

    Should you wish to avail of paid customization services, we suggest submitting a request to the Codeable team through their website: https://www.codeable.io/?ref=qGTdX

    Alternatively, you might want to consider using a third-party plugin to achieve this functionality. However, please be aware that this would be at your own risk.

    Best Regards,
    8Theme’s Team.

    #372226 Copied In reply to: How To Customize Greeting on Top Header Bar for WooCommerce client?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Arun Sankar,

    Thank you for contacting us and for using XStore.

    Should you desire to modify the product design to display the Gallery images when hovering over the product image, kindly follow these steps:

    1. Navigate to XStore.
    2. Select Theme Options.
    3. Proceed to Woocommerce.
    4. Choose Shop.
    5. Click on Product Design.
    6. Select Image Hover Effect.
    7. Choose the Smart Carousel and Images Slider option as per your requirement.
    8. Publish your changes.

    Please refer to the attached image for your reference.
    https://imgur.com/wvi8mes

    We trust this will resolve your issue.

    Best Regards,
    8Theme’s Team

    #372221 Copied In reply to: Product Image Mouse Over show Gallery Images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Massimo,

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Kind Regards,
    8theme team.

    #372213 Copied In reply to: Cart/Checkout Layout shows YOUR SHOPPING CART IS EMPTY
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Arun Sankar,

    Thank you for contacting us and for using XStore.

    Should you desire to align the ‘Add to Cart’ and ‘Buy Now’ buttons in a single row, kindly follow the instructions below:

    1. Copy the CSS code provided below.
    2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS on your website’s backend.
    3. Paste the copied CSS code into the Global CSS section.
    4. Click ‘Publish’ to save the changes.

    Upon successful implementation, the layout should resemble the attached example. https://imgur.com/zc3dpZe

    The CSS code;

    .et-single-buy-now.single_add_to_cart_button.button {
    max-width: 30% !important;
		margin-left: 5px !important;
}
.et_product-block div.quantity~.et-or-wrapper {
    display: none !important;
}

    We trust that these instructions will effectively address your query.

    Best Regards,
    8Theme’s Team

    #372210 Copied In reply to: make add to cart buynow button in single row.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Thomas STHLM,

    Thank you for contacting us and for using XStore.

    We regret to inform you that your request is somewhat unclear to us. We kindly request you to provide a detailed description of the problem you are facing, as well as your desired outcome.

    Additionally, we would appreciate it if you could provide a screenshot or video of the issue and share it with us in the private content area of this topic. This will enable us to better understand your situation and provide you with the appropriate assistance.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #372202 Copied In reply to: How to delete everything from XStore in Elementor?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ManuMx,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well. We apologize for any inconvenience caused, however, we kindly request you to provide us with your Cpanel login access and Wp-admin login access. Please submit this information through the private content area of this topic.

    Additionally, we would appreciate it if you could inform us about the specific demo site you are interested in importing. https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546

    This will enable us to assist you more effectively in importing the demo onto your site.

    We look forward to your prompt response.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #372200 Copied In reply to: I am unable to activate Xstore Core, which is preventing me from installing any demos
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    We are pleased to inform you that we have successfully added the Custom CSS code to your Xstore. The specific location is Theme Options >> Theme Custom CSS >> Global CSS. This action has effectively resolved the issue you were experiencing.

    We kindly request you to revisit your site. Please ensure to clear your browser cache before doing so.

    For your reference, we have attached screenshots below that illustrate the changes made:

    https://postimg.cc/FdgWfj9f
    https://postimg.cc/3yQFgdf2

    Should you have any further queries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #372199 Copied In reply to: how to make the product count bold in categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    Thank you for using our theme and for contacting us.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    In accordance with your specifications, we have positioned the image and edited the page using Elementor. Please refer to the attached image for your reference. https://imgur.com/RQDVej0

    Thank you for your patience and understanding during this process.

    Best Regards,
    8Theme’s Team.

    #372198 Copied In reply to: how do I crop and move image on homepage
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anas,

    Thank you for contacting us and for using XStore.

    1) We regret to inform you that your recent request was somewhat unclear to us. To better assist you, we kindly ask that you provide a more detailed description of the issue you are facing or the goal you wish to achieve. If possible, please include an example of your desired outcome. This will enable us to understand your needs more accurately and provide you with the most appropriate assistance.

    2) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Could you please specify which carousel element you are currently utilizing and encountering a problem with?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team.

    #372197 Copied In reply to: carousel infinity loop doesnt work as per settings
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @WEBPIXELS,

    Thank you for using our theme and for contacting us.

    We kindly request you to peruse our theme documentation regarding the XStore built-in email builder. You can access this information at the following link: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team.

    #372196 Copied In reply to: contact form 7 using built in email builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rony,

    Thank you for contacting us and for using XStore.

    We have conducted a review of your website and discovered that you are utilizing the XStore AMP plugin for mobile devices: https://postimg.cc/5Y626G2k

    Should you wish to modify or customize this plugin, we kindly request that you refer to the instructions provided in our theme documentation, which can be found here.

    https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
    https://www.8theme.com/documentation/docs/general-section/
    https://www.8theme.com/documentation/xstore/amp-plugin/appearance-section/
    https://www.8theme.com/documentation/docs/home-page-section/
    https://www.8theme.com/documentation/xstore/amp-plugin/mobile-panel-section/
    https://www.8theme.com/documentation/docs/footer-section/
    https://www.8theme.com/documentation/xstore/amp-plugin/custom-css-section/

    We trust this information will be of assistance to you.

    Best Regards,
    Team 8Theme

    #372194 Copied In reply to: How can i edit the mobile theme?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Massimo,

    Thank you for contacting us and for using XStore.

    Should you be interested in modifying the cart and checkout page, we kindly request you to refer to our theme documentation available at the following link: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

    We are pleased to inform you that XStore has introduced a new feature in theme version 9.2. https://xstore.8theme.com/update-history/

    This includes the XStore builder, which provides a cart page builder and a checkout page builder with Elementor. This feature allows you to customize and create custom layouts for your cart and checkout pages using the Elementor plugin.

    Please refer to the attached image for further reference.
    https://ibb.co/yPCxMKz

    We trust that you will find this information useful.

    Best Regards,
    8Theme’s Team

    #372193 Copied In reply to: Cart/Checkout Layout shows YOUR SHOPPING CART IS EMPTY
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Whiteski,

    We hope this message finds you well.

    1) We are writing to inform you that we have thoroughly examined your website and found no issues with its functionality. Specifically, the shopping cart feature is operating as expected. We tested this by adding products to the cart and then navigating to other products, and everything worked seamlessly.

    Given this, we believe that the issue you are experiencing may be due to cache storage on your end. We kindly suggest that you clear your browser cache and plugin cache, then check the website’s functionality again.

    For your convenience, we have recorded a video demonstrating our findings and the suggested solution. You can find this video in the private content area for your reference.

    2) We would like to recommend that you always ensure you are utilizing the most recent version of the XStore theme, XStore core plugin, WooCommerce plugin, and Page builder (Elementor) on your site. This will ensure optimal performance and functionality.
    https://xstore.8theme.com/update-history/
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Should you have any further questions or concerns, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #372192 Copied In reply to: Cart items empty when users trying to make multiple purchases
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @fiora,

    We appreciate your prompt response.

    We are pleased to inform you that your issue has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    To address your concern, we have made modifications to the page by navigating to XStore Options > Style > Custom Background Image. We deleted the existing image and updated the settings, which has effectively resolved the issue.

    Please refer to the attached image for your reference.
    https://imgur.com/KWGb7K8

    Best Regards,
    Team 8Theme

    #372128 Copied In reply to: Can’t change color of preloader Background and some spots where it is green by default
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cr3atorf1lm,

    Thank you for your response.

    Should you desire to search for products using SKU, kindly proceed to XStore > Theme options > Header builder > Search > Search By SKU option. Once there, please enable the option and publish it.

    Please refer to the attached images for further guidance.
    https://imgur.com/3kpEQ6v
    https://imgur.com/FndEQYE
    https://imgur.com/e5z6IuC

    We trust this will resolve your issue.

    Best Regards,
    8Theme’s Team

    #372113 Copied In reply to: variable products do not appear on search box
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    Thank you for your response.

    We kindly request you to conduct a check by activating the default WordPress Theme, such as Store-front or Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    https://prnt.sc/WsOcldCBKXH0 – The image is not shown here in product editor, so you need to test with the Storefront default WordPress theme.

    It needs to be fixed first, then likely the quick view and so on will be fixed too.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team.

    #372112 Copied In reply to: Products Pics not showing in quick view in cart thumbnail and when select a variable product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cr3atorf1lm,

    Thank you for contacting us and for using XStore.

    1) We kindly request you to temporarily disable the Content Delivery Network (CDN) on your website. Following this, please ensure that you completely flush the server cache. Once these steps have been completed, we ask that you check the site again. https://postimg.cc/QKqx3Fcr

    2) We suggest disabling all third-party plugins (including cache plugins and optimizing plugin) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #372108 Copied In reply to: paginations is not working for product category
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slw250@hotmail.com,

    We would like to inform you that GlotPress is a third-party plugin. We have previously shared information, a screenshot, and a complete video guide for the Loco Translate plugin, along with our documentation.

    However, if your preference is to use the GlotPress plugin for translation, we recommend that you refer to its documentation. You can find it at the following link: https://make.wordpress.org/polyglots/2023/02/03/glotpress-as-a-local-translation-plugin/. We trust that this information will be of assistance to you.

    Best Regards,
    8Theme’s Team

    #372104 Copied In reply to: Sku title want to change to Part Number on website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slw250@hotmail.com,

    Thank you for reaching out to us.

    To modify the SKU to Part Number on the single product page, you are required to translate or alter the theme language files. This process is illustrated in the following screenshots: https://postimg.cc/34pqyGjT & https://postimg.cc/ZWMsVHVm.

    We recommend using the Loco Translate plugin to translate the theme. For a detailed guide on how to use this plugin, please refer to this video tutorial: https://youtu.be/WYBlzdJs5PU.

    Additionally, you may find our theme documentation helpful: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

    Best Regards,
    8Theme’s Team

    #372089 Copied In reply to: Sku title want to change to Part Number on website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jesika,

    We hope this message finds you well. We are reaching out to inquire if you would like to modify or translate the labels of your contact form as depicted in the following screenshot: https://postimg.cc/Jy5ZY4QL

    Should you wish to proceed with this, please follow the steps below:

    1. Navigate to WP-Dashboard.
    2. Select ‘Contact’.
    3. Locate and edit the specific form you wish to modify.

    Upon completion of these steps, you will have the ability to alter the label and text in accordance with your preferences: https://postimg.cc/SXFH7VgP & https://postimg.cc/8f6hHdKy

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    #372088 Copied In reply to: Contact form would like to change to a different language
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @infomrprod,

    Thank you for contacting us and for using XStore.

    We hope this message finds you well.

    We understand that you are seeking assistance on how to make certain data fields not-required. We would appreciate it if you could provide us with more detailed information about your issue. Specifically, we would like to know which fields you still require to be mandatory.

    To better assist you, we kindly request that you provide a comprehensive description of your problem. Additionally, if possible, please include some screenshots of the issue you are encountering. This will greatly aid us in understanding your situation and providing you with the most effective solution.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    We look forward to your response and assure you that we will do our utmost to assist you accordingly.

    Best Regards,
    8Theme’s Team

    #372085 Copied In reply to: In checkout page, I have made some data not required, but these fields are still required.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Weblike PRO,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #372084 Copied In reply to: Fullwidth display of products on shop pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    We kindly request you to review and adhere to the instructions provided in our previous response to address your current issue. You can access the response via the following link: https://www.8theme.com/topic/products-pics-not-showing-in-quick-view-in-cart-thumbnail-and-when-select-a-variable-product/#post-372067

    We trust that these steps will rectify the problem you are experiencing with the product image not changing when a variation is selected.

    Best Regards,
    8Theme’s Team.

    #372083 Copied In reply to: Products Pics not showing in quick view in cart thumbnail and when select a variable product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Weblike PRO,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

    The resolution was achieved by activating the ‘Products No Space’ option located under XStore > Theme Options > Woocommerce > Shop > Product Design. This action has effectively addressed the problem you were experiencing.

    Please refer to the attached image for further clarification.
    https://ibb.co/mBkTKWZ
    https://ibb.co/CVMZN5S

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #372080 Copied In reply to: Fullwidth display of products on shop pages
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Martin,

    Could you kindly provide a detailed description of the issue you are encountering, specifying your exact requirements or desired outcome? We would also appreciate it if you could provide screenshots of the problem, as well as the URL of the page where you are experiencing the issue. This will enable us to thoroughly investigate and assist you accordingly.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #372074 Copied In reply to: How to remove Attributes like color and size from shop product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jimmy-17,

    Thank you for your response.

    If you are interested in removing the wishlist icon on the mobile version of the menu, kindly follow these instructions. Please copy and paste the provided CSS code into the following location: XStore > Theme Options > Theme Custom CSS > Global CSS. Once you have done this, please ensure you publish it.

    @media screen and (max-width: 767px) {
.et_element.et_b_header-wishlist.flex.align-items-center.justify-content-inherit.wishlist-type1.et-content-dropdown.et-content-toTop span.et_b-icon {
    display: none !important;
}

    We trust this will resolve your issue.

    Best Regards,
    8Theme’s Team.

    #372073 Copied In reply to: Modify customer menu icons on xstore template
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rich Kil,

    If you wish to remove the gray box area, kindly follow these steps:

    1. Open the footer block using Elementor.
    2. Right-click on the element you wish to delete.
    3. Select ‘Delete’.

    Please refer to the attached image for a visual guide. https://ibb.co/x1C2Tgh

    For further information, we recommend reading the official documentation of the Elementor plugin, which can be found at the following link: https://elementor.com/blog/what-is-elementor-for-wordpress/

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team

    #372071 Copied In reply to: how to make change font and make it smaller in address area
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Martin,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    To remove the attributes on the shop/archive page, please navigate to Dashboard > Products > Attributes, uncheck the Enable archives option, and update it. For further reference, please see the attached image. https://ibb.co/X2wny4p

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #372070 Copied In reply to: How to remove Attributes like color and size from shop product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sethr,

    Thank you so much for purchasing our theme and contacting our support center.

    1) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2) If the issue is related to the table’s styling, you can add custom CSS code to the table elements to ensure that the formatting is preserved. For instance, you can use the style attribute within the td tags to define the width and other styling properties.

    Please refer to the following images for your reference:
    https://postimg.cc/Z91cJZHC
    https://postimg.cc/0zzXvtvX

    For further information, we recommend reading the articles available at the following links:
    https://elementor.com/help/edit-html-elementor/
    https://www.w3schools.com/html/html_tables.asp

    We trust this will be of assistance to you.

    Yours sincerely,
    Team 8Theme.

    #372069 Copied In reply to: Challenges creating HTML table in Elementor OR page block anywhere
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Viewing 30 posts - 8,071 through 8,100 (of 13,904 total)
1 2 3 … 269 270 271 … 462 463 464