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Not able to add contact form for request Quotes button

This topic has 6 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Tony Rodriguez

Prithwiraj

Participant

November 6, 2023 at 17:11

Hi I am not able to add contact form for request quotes button of product.
I am using https://xstore.helpscoutdocs.com/article/135-request-a-quote this link’s step but it is showing “Error: Contact form not found” . I am using short code “[contact-form-7 id="01946df" title="Request quotes"]“

#372744 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

5 Answers

Tony Rodriguez

Support staff

November 7, 2023 at 08:14

Hello, @Prithwiraj,

Thank you so much for purchasing our theme and contacting our support center.

If You are experiencing an issue with the Contact Form 7 plugin on your WordPress site. The error message “Error: Contact form not found” indicates that the contact form with the ID you provided cannot be located. Here are a few troubleshooting steps you can take:

Double-check the Contact Form 7 plugin installation: Ensure that the Contact Form 7 plugin is installed and activated on your WordPress site. If it’s not installed, you can download and install it from the WordPress Dashboard > Plugins > Add new > https://imgur.com/jjxGqOv

Verify the contact form ID: Make sure the contact form ID you provided in the shortcode is correct. It’s possible that you might have copied the wrong ID. Go to your WordPress dashboard, navigate to Contact > Contact Forms, and confirm the correct ID of the form you want to use.

We hope this information is helpful.

Best Regards,
8Theme’s Team.

#372789 Copied

Prithwiraj

Participant

November 7, 2023 at 16:29

Hi Tony,
Thanks for your reply. I have checked everything but not able to find the solution. For your Info i am adding the contact form in sales booster link.
Please check what i am doing. https://imgur.com/a/0um0IRO

#372886 Copied

Tony Rodriguez

Support staff

November 8, 2023 at 06:39

Hello, @Prithwiraj,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

Please contact administrator
for this information.

#372936 Copied

Prithwiraj

Participant

November 8, 2023 at 12:13

Hi Tony,
Thanks for your response. Please use the below temporary login link of my website:

Private content area.

Please contact administrator
for this information.

#373009 Copied

Tony Rodriguez

Support staff

November 8, 2023 at 13:42

Hello, @Prithwiraj,

We appreciate your cooperation in providing us with the WP-admin login credentials. We are pleased to inform you that the issue you were experiencing has been successfully resolved. To observe the changes, please ensure that you clear your browser’s cache before revisiting your site.

Our technical team has implemented a shortcode for the contact form within your website’s backend. You can find this addition under the following navigation path: XStore > Theme Options > WooCommerce > Single Product Builder > Request A Quote > Content. This action has addressed the problem you reported.

For your convenience, we have attached an images to serve as a visual reference for the changes made.

https://imgur.com/2b7bpRR
https://imgur.com/n8jBugt
https://imgur.com/Eqiun7Q
https://imgur.com/EaocI2u

Should you require any further assistance or have additional queries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team.

#373030 Copied
Tagged: add contact form, contact form issue, quotes button problem, woocommerce support, woocommerce themes, wordpress troubleshooting
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Not able to add contact form for request Quotes button

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