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I have a question related to the checkout

This topic has 9 replies, 3 voices, and was last updated 6 months ago ago by Kostoff

Kostoff

Participant

November 6, 2023 at 12:24

When I decide to buy a product and click on the final buy button, in green in the picture, (https://prnt.sc/obfgscf1_95V)
at the next checkout step I see only one of the two couriers that I have set, it can be seen on the other screenshot.(https://prnt.sc/50a7bDppPKaj)
How do I make both visible? A setting in the theme or?

#372695 Copied Theme version: 9.2.2

8 Answers

Tony Rodriguez

Support staff

November 6, 2023 at 13:08

Hello, @Kostoff,

We respectfully request that you perform a check by enabling the default WordPress Theme, such as Store-front or Twenty Twenty-Three. This is to determine whether the issue you are encountering is related to our theme or not. Please inform us of the outcome.

If the problem continues with the default WordPress theme, we respectfully advise you to reach out to WooCommerce or plugin support for additional assistance on this matter.

We strongly recommend that you create a comprehensive backup of your site before proceeding.

We appreciate your cooperation in this matter.

Best Regards,
8Theme’s Team

#372702 Copied

Kostoff

Participant

November 6, 2023 at 20:29

No, the problem does not exist with the default theme…

#372754 Copied

Rose Tyler

Support staff

November 7, 2023 at 08:09

Hello, Kostoff,

We appreciate your prompt response.

Please describe the problem and the desired result in more detail. How exactly does it work with the Storefront (default WooCommerce theme)? Please provide a screenshot of the work with the default theme so we can better understand your goal.

Also, please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#372788 Copied

Kostoff

Participant

November 7, 2023 at 08:50

I’m not sure this is actually a bug. The issue is that when you click on checkout from the window that opens, when you click on add to the card of a product, you go to the checkout window and one of the two couriers is selected there. In the standard theme, before checkout, the option to choose a courier is already given in the cart. My idea is to display both couriers in this case so that one of them can be selected.

Please contact administrator
for this information.

#372795 Copied

Rose Tyler

Support staff

November 7, 2023 at 10:06

Hello, Kostoff,

Thank you for wp-admin access, but you forgot to provide FTP access.

When Econt Express WooCommerce shipping method plugin is disabled there is no https://prnt.sc/Rds33sAZm340 on checkout, which means you are using a 3rd party plugin to add this.
We would recommend you contact support for that plugin first to get further assistance.

Best Regards,
8Theme’s Team

#372818 Copied

Kostoff

Participant

November 7, 2023 at 10:57

Ok, can you make the checkout button lead to a cart? https://prnt.sc/84NOZxhavE_X
Both buttons lead to the same place.

#372825 Copied

Rose Tyler

Support staff

November 7, 2023 at 11:25

Hello, Kostoff,

You may copy next file xstore/woocommerce/product-added-to-cart.php to your child-theme/woocommerce/product-added-to-cart.php and make changes there – https://prnt.sc/IhSvPjJxO51A

Best Regards,
8Theme’s Team

#372832 Copied

Kostoff

Participant

November 7, 2023 at 12:31

Nice! Done! Thanks!

#372849 Copied
Tagged: troubleshooting woocommerce checkout, woocommerce checkout issues, woocommerce checkout queries, woocommerce wordpress checkout guide, wordpress ecommerce solutions, wordpress templates help
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