Tony Rodriguez

Hello, @Russo Christophe,

We appreciate your effort in providing a video illustrating the problem you are experiencing. To address your issue effectively, we kindly ask you to follow the necessary steps outlined below.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Focu5,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin under (WP-dashboard > Plugins > Installed Plugins ) for you which has resolved your issue.

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team.

Hello, @be Marketing,

Thank you for contacting us and for using XStore.

To address your concern, we kindly request you to follow the given instructions. Please copy and paste the provided CSS code into the designated location: Xstore > Theme Options > Theme Custom CSS > Global CSS. After pasting the code, please ensure to publish it.

.product-details {
    display: flex;
    flex-direction: column;
}
.product-details .products-page-brands {
    order: 1;
}
.product-details .product-title {
    order: 2;
    height: unset !important;
}
.product-details .st-swatch-in-loop{
    order: 3 !important; 
}

.product-details .price {
    order: 4;
}
.content-product .quantity-wrapper{
 order: 5;
 justify-content: center !important;
}
.product-details .products-page-cats {
    order: 6 ;
}
.content-product .products-page-brands,.products-page-brands a,.conte.products-page-cats a {
    color: rgb(15,15,15) !important;
}

Upon successful implementation, the result should resemble the following:
https://ibb.co/0YF7ddn

We hope this resolves your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @seanpearse,

We hope this message finds you well.

We are currently experiencing difficulties accessing the backend of your website. To proceed with our support services, we kindly request that you provide us with a valid and functional WordPress admin URL, along with the corresponding login credentials on which you are facing the issue. Please ensure that this information is shared securely, preferably in a private content area, to maintain confidentiality.

Additionally, to better understand the issue you are facing, we would appreciate it if you could provide a screenshot that captures the problem in detail.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Your prompt response will enable us to diagnose and address your concerns more efficiently.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team.

Hello, @Anas,

Thank you for contacting us and for using XStore.

1/ We kindly suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

2/ Please refer to the official documentation for the Elementor plugin.

https://elementor.com/help/500-error/
https://elementor.com/help/publish-update-button-not-work/

We trust that this will address your concern.

Kind regards,
The 8Theme Team

Hello, @gcl,

Thank you for your response.

We would like to provide you with guidance on how to address the issue you are experiencing. Please follow the steps outlined below:

1. Go to “XStore” in your dashboard.
2. Select “Theme Options.”
3. Click on “Woocommerce.”
4. Navigate to “Shop” and then to “Shop page filters.”
5. Disable the following options: “Scrollable Widgets,” “Widget Toggles,” “Ajax Filters,” and “Scroll To Top After Ajax Filter Action.”
6. Once you have made these changes, ensure you click “Publish” to save the settings.

For your convenience, we have included an image to assist you with this process. https://imgur.com/FoYPp4L

We trust that this resolution will address your concern.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Focu5,

Please provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @Amko,

1. Upon reviewing your website, we have ascertained that it is currently operating on PHP version 8.2. We advise you to downgrade to PHP version 8.0 as an initial step.

2. Furthermore, we recommend adjusting the maximum execution time to 1000.

3. We also urge you to deactivate all non-essential third-party plugins that are not part of the XStore package, as detailed here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Subsequent to this action, please clear your web browser’s cache before re-evaluating the site. It is conceivable that the issue at hand is being caused by one of these extraneous plugins.

Alternatively, if your site does not contain any data such as products, pages, posts, or other content, we suggest performing an import on a clean WordPress installation. You can accomplish this by utilizing the WordPress Database Reset plugin available at https://wordpress.org/plugins/wordpress-database-reset/. This tool enables you to eliminate all current content and start anew with a fresh installation.

Should you opt for the reset, kindly inform us of the specific demo you wish to import, and we will provide the necessary assistance.

Please also indicate your preference between WPBakery and Elementor.

We eagerly await your response.

Best Regards,
The 8Theme Team

Hello, @tricom.admin,

We appreciate your prompt reply.

1/ Upon reviewing your website, we have noticed that the current versions of the XStore theme and the XStore Core plugin in use are outdated. To ensure optimal performance and security, we strongly advise that you update both the XStore theme and the XStore Core plugin to the latest versions available.

For your convenience, you can review the change log for the latest updates here: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

3/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Street La Mode,

We appreciate you reaching out to us and for your continued use of XStore.

To address your concern, please follow these steps:

1. Navigate to the “Products” section, then select “Attributes.”
2. Choose the attribute you wish to modify and click “Edit.”
3. Change the “Default Sort Order” to “Custom Ordering” and click “Save.”
https://imgur.com/rA71uMb

After saving, return to “Products” > “Attributes” and select “Configure Terms.” Here, you can reorder the attributes by dragging and dropping them into your preferred sequence. Ensure you save the changes once you are satisfied with the order.

For your convenience, we have created a video tutorial to guide you through the process. You can watch the complete video at the following link for a clearer understanding: https://www.veed.io/view/e6d0ad20-d8da-499d-b7b7-eae6da6e26c2?sharingWidget=true&panel=share

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @tricom.admin,

Thank you for your response.

1/ That’s great to hear!

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL. So that we can check and help you.

Thank you for your cooperation

Best regards,
The 8Theme Team.

Hello, @Nicolo,

Thank you for reaching out to us.

We would like to inform you that the plugins “Google Merchant Reviews” and “Trustpilot” are not included in our list of compatible plugins as verified by our team. You are welcome to integrate either of these plugins based on which one aligns best with your needs.

However, please be advised that such integration will be at your own discretion. Our support policy does not cover conflicts arising from third-party plugins, as resolving these issues would necessitate additional customization services that fall outside the scope of our theme support.

We appreciate your understanding in this matter.

On a related note, we have received feedback from some of our clients who have successfully used the Trustpilot plugin on their websites without encountering significant problems.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Hempednyc,

Thank you for your response.

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches – https://youtu.be/LgzC4iK-j6A

This is how it works.

Best Regards,
8Theme’s Team.

Hello, @Amko,

Thank you for contacting us and for using XStore.

We regret to inform you that we are currently experiencing difficulties accessing your website. https://imgur.com/bAZIWNR

To assist you effectively, we kindly request that you provide a detailed account of the specific issue you are encountering.

Additionally, for us to conduct a thorough examination of your settings and offer the necessary support, please supply us with functional WP-admin credentials. We assure you that this information will be treated with the utmost confidentiality and should be submitted in the private content area designated for such sensitive data.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
The 8Theme Team.

Hello, @GTP,

We kindly suggest that you utilize the Modal popup element. For your reference, please see the attached screenshot. https://imgur.com/sbjrHWH
and https://imgur.com/LBQ7Q7a

https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

We hope this helps.

Best Regards,
The 8Theme Team