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Cart/Checkout Layout shows YOUR SHOPPING CART IS EMPTY

This topic has 8 replies, 2 voices, and was last updated 6 months ago ago by Tony Rodriguez

Massimo

Participant

October 31, 2023 at 22:49

Dear support,
Cart/Checkout Layout shows YOUR SHOPPING CART IS EMPTY. I cannot modify the cart and the checkout steps.

This is the screenshot: https://www.dropbox.com/scl/fi/0tszoql59p924beqgfs3f/Untitled.jpg?rlkey=db7y2bpr3j48kn0zackvfb036&dl=0

Thankyou for your kind help
Massimo

Please, contact administrator
for this information.

#372187 Copied Theme version: 9.2.2 WooCommerce version: 7.7.0

7 Answers

Tony Rodriguez

Support staff

November 1, 2023 at 05:43

Hello, @Massimo,

Thank you for contacting us and for using XStore.

Should you be interested in modifying the cart and checkout page, we kindly request you to refer to our theme documentation available at the following link: https://xstore.helpscoutdocs.com/article/175-customizing-cart-checkout-page-layouts

We are pleased to inform you that XStore has introduced a new feature in theme version 9.2. https://xstore.8theme.com/update-history/

This includes the XStore builder, which provides a cart page builder and a checkout page builder with Elementor. This feature allows you to customize and create custom layouts for your cart and checkout pages using the Elementor plugin.

Please refer to the attached image for further reference.
https://ibb.co/yPCxMKz

We trust that you will find this information useful.

Best Regards,
8Theme’s Team

#372193 Copied

Massimo

Participant

November 1, 2023 at 08:53

Dear support,
indeed this is what I did: I went to the builders and this is what I see: empty cart message and an empty checkout page
Cart: https://ibb.co/987jJpq
Checkout: https://ibb.co/mcJVNrP

#372207 Copied

Tony Rodriguez

Support staff

November 1, 2023 at 10:06

Hello, @Massimo,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

#372213 Copied

Massimo

Participant

November 6, 2023 at 09:58

I provided the account as requested.
KR
Massimo

Please contact administrator
for this information.

#372667 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 12:03

Hello, @Massimo,

We regret to inform you that we are currently unable to access your website due to issues with the WP-admin login access you have provided. It appears that the login details may be incorrect or invalid. Please see the screenshot in the private content area for reference.

In order to assist you more effectively, we kindly request that you provide us with the correct and valid WP-admin login access. This will enable us to examine your settings more closely and provide a more accurate solution to your issue.

Furthermore, we would appreciate it if you could provide a more detailed description of the issue you are experiencing. Your initial request was somewhat unclear, and a more comprehensive explanation would greatly assist us in understanding your exact needs or the specific outcome you are seeking.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372692 Copied

Massimo

Participant

November 6, 2023 at 13:20

new credentials provided

Please contact administrator
for this information.

#372704 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 13:47

Hello, @Massimo,

We appreciate your cooperation in providing us with the wp-admin access. Our team has thoroughly examined your website and we are pleased to inform you that we did not encounter any issues. The Xstore Builders: Cart and Checkout Builder with Elementor are functioning optimally on your site.

For your understanding, the Cart and Checkout page is a default feature provided by WooCommerce. While you have the ability to add new sections to it, direct modifications to the cart and checkout fields are not possible. Please refer to the attached screenshot for further clarification.

https://postimg.cc/18g8Qym7
https://postimg.cc/jDRMgkRj

We trust that this information will be beneficial to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#372712 Copied
Tagged: empty cart layout, shopping cart customization, woocommerce checkout settings, woocommerce shopping cart, woocommerce themes, wordpress cart layout, wordpress checkout design
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