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Forum Replies Created

Viewing 30 posts - 7,831 through 7,860 (of 13,166 total)

← 1 2 3 … 261 262 263 … 437 438 439 →

Tony Rodriguez

Support staff

September 29, 2023 at 09:50

Hello, @Lani,

I need help. I used different blocks from different xstore demo websites to design my new site. Naturally, all the fonts are different. Is there any way I can change all the fonts in one setting or do I have to change them one by one?

1) a. We are pleased to inform you that Xstore provides Typography settings which can be accessed by navigating to XStore > Theme Options > Typography. In this section, you have the option to select the Body Typeface font, which sets the global font style for your entire website.

Additionally, you can also set the Headings Font, which determines the font style of all headings on your website on a global scale.

Please refer to the attached image for further clarification.
https://ibb.co/0Gh1cv4

b. In addition, you have the option to modify the fonts by editing the specific blocks you are utilizing according to your needs through the page builder.

We trust that this information will be of assistance to you.

Best Regards,
Team 8Theme.

#368872 Copied In reply to: Theme not working properly. Please help.

Tony Rodriguez

Support staff

September 29, 2023 at 08:37

Hello, @Ryan,

question 2

2) We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. We have activated the ‘Search Product Variations’ option located under XStore > Theme Options > Header builder > Search, which has addressed your concern.

Please refer to the attached images for your reference.
https://ibb.co/FJLKPYN

https://ibb.co/yXTW7Ny

https://ibb.co/xJsyKpx

Best Regards,
Team 8Theme

#368866 Copied In reply to: PreFooter grocery-market static block carousel not working

Tony Rodriguez

Support staff

September 29, 2023 at 08:25

Hello, @Ryan,

question 1

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#368860 Copied In reply to: PreFooter grocery-market static block carousel not working

Tony Rodriguez

Support staff

September 29, 2023 at 07:45

Hello, @Alex,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

#368853 Copied In reply to: Is it possible to use Static Blocks in AMP?

Tony Rodriguez

Support staff

September 29, 2023 at 07:24

Hello, @MAHDAR,

Thank you for using our theme and for contacting us.

The dimensions of the menu icon are measured in “em”. You have the flexibility to adjust the Icon Size Proportion according to your specific needs.

Please refer to the attached image for further clarification.
https://ibb.co/NNzQm5J

https://ibb.co/ySkR1Hc

Best Regards,
8Theme’s Team

#368851 Copied In reply to: Menu icon size

Tony Rodriguez

Support staff

September 29, 2023 at 07:13

Hello, @vidomarketing,

If you are interested in incorporating a search box at the top of your blog page without utilizing the sidebar widget, kindly follow these steps:

1. Create a static block with a search element. https://ibb.co/hZ0y6Gs
2. Navigate to Xstore > Theme Options > Blog > Blog layout > Banner Content.
3. Paste the static block shortcode in the provided field.
4. Choose the Banner Position according to your preference.
5. Publish the changes.

Please refer to the attached image for a visual guide.
https://ibb.co/Xj3WsvP

We trust that this will effectively address your concern.

Best Regards,
8Theme’s Team

#368850 Copied In reply to: How do i edit blog page max post number to show more post?

Tony Rodriguez

Support staff

September 29, 2023 at 06:32

Hello, @Sagar,

1) Kindly follow the steps below to enable reviews and product ratings:

1. Go to your WordPress dashboard.
2. Click on ‘Woocommerce’.
3. Select ‘Settings’.
4. Choose ‘Products’.
5. Under ‘Products’, click on ‘General’.
6. Proceed to ‘Reviews’.
7. Enable ‘Reviews & Product Ratings’.
8. Save your settings.

Please refer to the attached image for further clarification.
https://ibb.co/gDyCRQh

Afterwards, Kindly proceed to XStore > Theme Options > WooCommerce > Single Product Builder > Tabs > Elements. Once there, please enable both the Review Tab and Separated Reviews, then publish it.

For further guidance, you may refer to the attached screenshot.
https://ibb.co/mDhp1pg

Best Regards,
8Theme’s Team.

#368848 Copied In reply to: The reviews are not displayed in my website

Tony Rodriguez

Support staff

September 29, 2023 at 06:21

Hello, @Sagar,

Thank you for contacting us and for using XStore.

2) To address your concern, kindly follow these steps: Go to XStore > Theme Options > Age Verify Popup > Developer Mode > Switch it OFF and then publish it. Please ensure to clear your browser cache before revisiting your site.

Please refer to the attached image for further clarification. https://ibb.co/kXfQ4Ss

We trust that this will rectify your issue.

For additional information, we recommend reading our theme documentation about Age Verification Popup at the following link: https://www.8theme.com/documentation/docs/age-verification-popup-setup-and-configuration-guide/

Best Regards,
Team 8Theme.

#368847 Copied In reply to: The reviews are not displayed in my website

Tony Rodriguez

Support staff

September 29, 2023 at 06:20

Hello, @Tiko,

We hope this message finds you well. In order to enhance the speed of your website, we strongly recommend implementing the following steps:

1) Deactivate any plugins that are not in use. Each additional plugin can contribute to slowing down your website.
2) Utilize a cache plugin, such as Wp-Rocket.
3) Aim to reduce the server response time.
4) Ensure that your database structure is optimized.

To further improve your page speed, we suggest employing a Content Delivery Network (CDN) service.

We also encourage you to review our theme documentation for additional guidance on enhancing your website’s speed. This information can be accessed via the following links:

– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a more detailed understanding of the specific issues that may be slowing down your website, we recommend conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further improve your website’s performance.

We trust that you will find this information beneficial.

Best Regards,
8Theme’s Team

#368846 Copied In reply to: The site loads very slowly , immediately after installing the demo version of the theme.
Tony Rodriguez

Support staff

September 29, 2023 at 05:34
Hello, @ecommercedev,

Thank you for using our theme and for contacting us.

If you desire to eliminate the thumbnail in the mobile view on a single product page exclusively for mobile devices, kindly follow the instructions below:

Please copy and paste the provided CSS code into the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. Once done, ensure to publish it.

@media only screen and (max-width: 768px) { .single-product .swiper-container.swiper-control-bottom { display: none; } }

We trust that this will address your concern.

Best Regards,
Team 8Theme
#368845 Copied In reply to: How to disable thumbnails for 2 col gallery
Tony Rodriguez

Support staff

September 29, 2023 at 05:17

Hello, @CodedP,

We hope this message finds you well.

We have conducted a thorough review of your website on a desktop interface and we are pleased to inform you that we did not encounter any issues. However, we noticed that there is no Accelerated Mobile Pages (AMP) version available when the site is accessed in desktop mode.

We recommend that you clear your browser cache and revisit the site to ensure optimal performance.

For your reference, we have attached an image that provides further details.
https://ibb.co/44yRFPL

We are reaching out to inquire if you are utilizing the XStore AMP (Accelerated Mobile Pages) plugin. This plugin has been developed with the sole purpose of enhancing the mobile browsing experience.

For a more comprehensive understanding, we recommend going through our theme documentation which provides detailed information on this subject.
https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

#368844 Copied In reply to: Remove AMP from desktop website, I only want it on Mobile

Tony Rodriguez

Support staff

September 28, 2023 at 13:44

Hello, @Street La Mode,

We apologize for any inconvenience caused. Kindly refer to the same screenshot via this link: https://ibb.co/QHrDfbY

You are indeed correct, point 4 primarily refers to the subheading titled ‘Account Creation’.

The resulting screenshot will look like this: https://ibb.co/Fmkcb8W

Regrettably, WooCommerce does not provide functionality for ‘First and Last Name’. We recommend exploring third-party plugins that best fit your needs or utilizing custom code.

We appreciate your understanding.

Best Regards,
8Theme’s Team

#368800 Copied In reply to: Register form should have First Name Last and password

Tony Rodriguez

Support staff

September 28, 2023 at 13:35

Hello, @amjedgzworld,

1) Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2) We kindly request you to conduct a check by activating the default WordPress Theme, such as Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If the problem persists even with the default WordPress Theme, it would suggest that our theme is not the cause of the issues. In such a scenario, we recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team.

#368799 Copied In reply to: Error When Out Of Stock Item In the Cart.

Tony Rodriguez

Support staff

September 28, 2023 at 12:29

Hello, @edwinapnunez,

We have recently conducted a thorough review of your website and discovered that the issue you are experiencing is due to an SSL problem. Upon further inspection, we identified a “Mixed Content error” in the console. This indicates that while SSL is configured on your website from the server end, your site URL has not been set as HTTPS.

Please refer to the attached screenshot for more details: https://postimg.cc/r0qW3Vbc

We kindly request you to contact your hosting provider and ask them to change the “WordPress Address (URL) & Site Address (URL)” to HTTPS. Once this change has been made, please clear your browser cache and check your site again.

Best Regards,
8Theme’s Team

#368784 Copied In reply to: error in displaying the logo in the header

Tony Rodriguez

Support staff

September 28, 2023 at 12:25

Hello, @ryan@rrwebdesign.co.uk,

Thank you for providing the screenshot.

In order to assist you further, we kindly request you to share the live URL of the webpage where you wish to enhance the boldness and increase the size. This will enable us to examine the issue and provide you with the appropriate CSS code to rectify the problem.

Best Regards,
Team 8Theme

#368782 Copied In reply to: where can I find sidebar font? can you help

Tony Rodriguez

Support staff

September 28, 2023 at 11:35

Hello, @anand,

We regret to inform you that the “Frequently Bought Together” feature is currently only available for simple products and product variations and can be added as accessories. https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

If you would like to request this feature for variable products, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We thank you for your understanding and look forward to your continued support.

Kind Regards,
8theme team

#368777 Copied In reply to: We can’t see the Bought together button

Tony Rodriguez

Support staff

September 28, 2023 at 11:28

Hello, @hdowthwaite,

Thank you for using our theme and for contacting us.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Also, provide FTP access via the private content area of this topic, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#368775 Copied In reply to: My product thumbnails are not clickable on product pages

Tony Rodriguez

Support staff

September 28, 2023 at 09:41

Hello, @HmirceaD,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

To address the problem, we have activated the Full-width option located under Xstore > Theme Options > Woocommerce > Single product builder > Layout. This action has effectively resolved the issue at hand.

Please refer to the attached image for your reference.
https://imgur.com/IiZKmuS

Best Regards,
8Theme’s Team

#368763 Copied In reply to: Shop Page Pre Footer and Banner Problem

Tony Rodriguez

Support staff

September 28, 2023 at 08:07

Hello, @ryan@rrwebdesign.co.uk,

Could you kindly provide us with a screenshot indicating precisely where you wish to alter the sidebar fonts and styles? Additionally, please share the URL of the page in question.

Upon receipt of this information, we will be able to review and subsequently provide you with the necessary CSS code to implement the changes to the sidebar fonts.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team.

#368753 Copied In reply to: where can I find sidebar font? can you help

Tony Rodriguez

Support staff

September 28, 2023 at 06:37

Hello, @Street La Mode,

Thank you for using our theme and for contacting us.

1) If you are interested in adding an Email and Password field to the registration form on the ‘my-account’ page, please follow these steps:

1. Go to the WordPress dashboard.
2. Navigate to Woocommerce settings.
3. Click on Accounts & Privacy.
4. Select Account creation.

Here, you will need to adjust the settings as depicted in the following screenshot: https://imgur.com/nYq4fGV. Please remember to save any changes you make.

2) Should you desire to incorporate the ‘First Name’ and ‘Last Name’ fields into the registration form on the ‘my-account’ page, we kindly direct your attention to the following article: https://www.businessbloomer.com/woocommerce-add-first-last-name-account-register-form/

We trust that you will find this information beneficial.

Best Regards,
Team 8Theme.

#368734 Copied In reply to: Register form should have First Name Last and password

Tony Rodriguez

Support staff

September 28, 2023 at 06:21

Hello, @GTP,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

#368732 Copied In reply to: Is it possible to add more than one of the mobile menu buttons on computer screens?

Tony Rodriguez

Support staff

September 28, 2023 at 06:18

Hello, @caochen223,

We appreciate your prompt response and the provision of the requested screenshots.

To modify or adjust the layout of your blog page, please follow the steps outlined below:

1. Navigate to XStore.
2. Select Theme Options.
3. Proceed to Blog.
4. Choose Blog Layout.
5. Review and select the available options that best suit your needs.
6. Publish your changes.

Please refer to the attached image for further clarification.
https://imgur.com/EA7vG9S

We trust that these instructions will effectively resolve your issue.

Best Regards,
8Theme’s Team.

#368731 Copied In reply to: How to adjust the home->blog page?………

Tony Rodriguez

Support staff

September 28, 2023 at 06:08

Hello, @Ryan,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

To address the problem, we have deactivated the ‘Disable Theme Swiper JS’ option located under Xstore > Theme Options > Speed Optimization. This action has effectively resolved the issue at hand.

Please refer to the attached image for your reference.
https://imgur.com/O4FyepC

https://imgur.com/IeNtU1c

Best Regards,
8Theme’s Team.

#368729 Copied In reply to: PreFooter grocery-market static block carousel not working

Tony Rodriguez

Support staff

September 28, 2023 at 05:49

Hello, @buy smart uganda,

Thank you so much for purchasing our theme and contacting our support center.

1) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#368728 Copied In reply to: Checkout page on mobile version not working well

Tony Rodriguez

Support staff

September 28, 2023 at 05:43

Hello, @HmirceaD,

1) We have noticed that the footer you have designed using Elementor Pro appears to be overriding the default Footer widgets of the theme. This is likely due to Elementor Pro having a higher priority than the theme’s default widgets.

To display the Theme Footer Widgets, it is necessary to remove the condition of the Footer created using Elementor Pro. Once this is done, the theme’s default footer widgets will reappear. You will then need to recreate the footer using the theme’s default widgets on your site.

Please refer to the attached image for a visual representation of this change.
https://imgur.com/4LiRkvu

https://imgur.com/QctPgTP

https://imgur.com/d2jhonA

2) If you are interested in utilizing and displaying the pre-footer and footer under the Appearance > Widgets > Footer column, kindly ensure to first eliminate the footer condition labeled as “The Entire Site” in Elementor Pro.

Kindly proceed to the Appearance section, then select 8theme static block Widgets, followed by pre-Footer column and Footer column. Please adjust the static block as per your needs and verify the changes. For further assistance, you may refer to the following link: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

We trust this will address your concern.

We kindly request you to view the attached video for further information. https://www.youtube.com/watch?v=dedHEO443nE&t=1s

Should you have any questions or require further clarification, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#368727 Copied In reply to: Shop Page Pre Footer and Banner Problem

Tony Rodriguez

Support staff

September 27, 2023 at 14:00

Hello, @HmirceaD,

We understand that you are interested in displaying the pre-footer as full-width on your shop/category pages. To achieve this, please follow the steps outlined below:

1. Access your WordPress Dashboard.
2. Select the ‘Appearance’ option.
3. Choose the ‘Widget’ option.
4. Navigate to the ‘Pre-footer’ area.
5. At this point, you will need to incorporate the ‘8theme static block widget’.
6. Select the block that is most appropriate for your requirements.

For a more detailed understanding, please refer to the images attached in the following links:

https://imgur.com/x3YBADe

https://imgur.com/vMtrYyp

We are confident that these instructions will effectively address your query.

Best Regards,
8Theme’s Team

#368704 Copied In reply to: Shop Page Pre Footer and Banner Problem

Tony Rodriguez

Support staff

September 27, 2023 at 13:22

Hello, @anand,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

#368696 Copied In reply to: We have added the ” Filter By Attribute ” in the Shop Sidebar.

Tony Rodriguez

Support staff

September 27, 2023 at 12:27

Hello, @HmirceaD,

2) If you are interested in displaying the pre-footer and banner after the products on your shop/category pages, kindly follow these steps:

1. Navigate to your WordPress Dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widget’.
4. Proceed to the ‘ Pre-footer area or After the product’.
5. Here, you will need to add the ‘8theme static block widget’.
6. Choose the block that best suits your needs.

Please refer to the attached images for further clarification.
https://imgur.com/CKN67bD

We trust that this will resolve your issue.

Best Regards,
The 8Theme Team

#368688 Copied In reply to: Shop Page Pre Footer and Banner Problem

Tony Rodriguez

Support staff

September 27, 2023 at 11:58

Hello, @HmirceaD,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1) If you are interested in displaying the same banner across all your shop/category pages, please follow these steps:

1. Go to XStore.
2. Select Theme Options.
3. Navigate to Woocommerce.
4. Choose Shop.
5. Click on Shop Page Layout.
6. Select Banner Content.
7. Paste the static block shortcode in the provided field.
8. Choose the Banner Position as ‘Above all the shop content’.
9. Click on ‘Publish’ to save your changes.

Please refer to the attached image for further clarification.
https://imgur.com/Rt6tBQh

Best Regards,
Team 8Theme

#368686 Copied In reply to: Shop Page Pre Footer and Banner Problem

Tony Rodriguez

Support staff

September 27, 2023 at 11:47

Hello, @salmi,

We hope this message finds you well.

2) We are writing to inform you that we have thoroughly inspected your website and found no issues on our end. The problem you are experiencing appears to be related to cache issues on your device.

We kindly suggest that you clear your mobile browser cache and then revisit the website. This should rectify the issue you are currently facing.

For your convenience, we have created a video for you, You can find this video in the private content area. We recommend watching it in its entirety for reference.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#368683 Copied In reply to: remove secundere menu without wasting the other icon
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Viewing 30 posts - 7,831 through 7,860 (of 13,166 total)

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