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The reviews are not displayed in my website

This topic has 4 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Tony Rodriguez

Sagar

Participant

September 28, 2023 at 20:40

I cannot see the reviews tab under products on the website, I tried switching back to another theme and I can see it, but when I select the Xstore theme the reviews tab just disappears, please help.

#368832 Copied Theme version: 9.1.14

3 Answers

Sagar

Participant

September 28, 2023 at 20:44

and also the age popup is visible everytime I go to links or pages in the website , is there a way to make it appear one time per user per day?

#368833 Copied

Tony Rodriguez

Support staff

September 29, 2023 at 06:21

Hello, @Sagar,

Thank you for contacting us and for using XStore.

2) To address your concern, kindly follow these steps: Go to XStore > Theme Options > Age Verify Popup > Developer Mode > Switch it OFF and then publish it. Please ensure to clear your browser cache before revisiting your site.

Please refer to the attached image for further clarification. https://ibb.co/kXfQ4Ss

We trust that this will rectify your issue.

For additional information, we recommend reading our theme documentation about Age Verification Popup at the following link: https://xstore.helpscoutdocs.com/article/169-age-verification-popup-setup-and-configuration-guide

Best Regards,
Team 8Theme.

#368847 Copied

Tony Rodriguez

Support staff

September 29, 2023 at 06:32

Hello, @Sagar,

1) Kindly follow the steps below to enable reviews and product ratings:

1. Go to your WordPress dashboard.
2. Click on ‘Woocommerce’.
3. Select ‘Settings’.
4. Choose ‘Products’.
5. Under ‘Products’, click on ‘General’.
6. Proceed to ‘Reviews’.
7. Enable ‘Reviews & Product Ratings’.
8. Save your settings.

Please refer to the attached image for further clarification.
https://ibb.co/gDyCRQh

Afterwards, Kindly proceed to XStore > Theme Options > WooCommerce > Single Product Builder > Tabs > Elements. Once there, please enable both the Review Tab and Separated Reviews, then publish it.

For further guidance, you may refer to the attached screenshot.
https://ibb.co/mDhp1pg

Best Regards,
8Theme’s Team.

#368848 Copied
Tagged: display issues, site optimization, troubleshooting, website reviews, woocommerce, wordpress themes
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