Hello, @salmi,

Thank you for using our theme and for contacting us.

We regret to inform you that we are currently unable to review your site. Kindly refer to the image located in the private content area.

To assist us in resolving your issue, could you kindly provide the URL of the page where you are experiencing the problem? This will enable us to examine the issue more closely and provide you with the necessary CSS code to rectify it.

Best Regards,
8Theme’s Team

Hello, @Mike Papadakis,

Thank you for getting back to us and sharing your observations. We’re glad to hear that downgrading the PHP version to 7.4 resolved the issue.

We are pleased to inform you that our theme is fully compatible with PHP 8.0. This has been confirmed through testing on our site, where we are currently utilizing PHP version 8.1.23, and the site is functioning optimally. https://imgur.com/IFuMmF8

We would like to kindly request that you ensure the use of the most recent version of the Xstore theme (9.1.14) and the XStore core plugin (5.1.14) on your website. This will ensure optimal performance and compatibility.

For your convenience, we have provided a link to the theme’s changelog where you can review all updates and changes: https://xstore.8theme.com/update-history/

We appreciate your cooperation and understanding in this matter.

Best Regards,
8Theme’s Team.

Hello, @oterrats,

Thank you for your response.

1) We kindly request you to ensure that you are utilizing the most recent version of the Xstore theme (9.1.14) and the XStore core plugin (5.1.14) on your website.

For your convenience, you can review the theme’s changelog at the following link: https://xstore.8theme.com/update-history/

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Geant Shop,

How do I make the second menu show in the top right corner instead of the first menu?

2) We regret to inform you that your request is somewhat unclear to us. Could you kindly elaborate on your requirements in more detail and provide a screenshot to illustrate your exact needs or objectives?

This will enable us to review your request and provide you with the appropriate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team

Hello, @rgbmulti,

We appreciate your cooperation in providing us with the wp-admin login details.

Our team has thoroughly examined your website and we are pleased to inform you that we did not encounter any issues. The mega menu appears to be functioning correctly. For your reference, we have recorded a video demonstrating the functionality of the mega menu. You can view this video in its entirety in the private content area.

We recommend that you clear your browser cache and recheck the website to ensure optimal performance.

Furthermore, we encourage you to refer to our theme documentation for a comprehensive understanding of the mega menu feature.
https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

Hello, @infomrprod,

Thank you for using our theme and for contacting us.

1) We have conducted a thorough review of your website and found no issues. We have successfully added a product to the wishlist/compare section on your site and observed that only a notification appears. For your reference, we have recorded a video demonstrating this process. We kindly request you to watch it in its entirety under private content area.

2) We have identified that the issue you are experiencing is due to the Advanced Product Quantity plugin. We kindly request you to deactivate this plugin on your site and verify if the problem persists.

We trust that this action will rectify the issue at hand.

Best Regards,
Team 8Theme.

Hello, @Street La Mode,

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/streetlamode.store/lR7WW2xY/

We recommend that you take steps to enhance your website’s speed, which should also rectify the slow loading of images and banners.

For guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team

Hello, @Solomon,

We regret to inform you that the WP-admin login details you have provided are invalid or not functioning correctly.

In order to assist you further, we kindly request you to provide us with valid and working WP-admin login details along with FTP access. This will enable us to investigate the issue more thoroughly and provide you with the necessary assistance.

We apologize for any inconvenience caused and appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @GTP,

Regrettably, the current version of the Hotspot widget does not support the addition of videos. This feature would necessitate customization.

However, you have the option to use any third-party plugin that better suits your requirements, albeit at your own risk.

Alternatively, we invite you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient votes from other customers, our development team will consider incorporating it in one of our forthcoming updates.

Yours Sincerely,
8Theme’s Team.

Hello, @GTP,

We kindly request you to edit the footer static block using Elementor. We suggest incorporating the Elementor Toggle widget to add toggle features to the footer. Once these changes have been made, please ensure to update it accordingly.

We trust that this will enhance the functionality of the footer.

For further assistance, we recommend referring to the official documentation of the Elementor Toggle widget. This resource provides comprehensive guidance on how to effectively use this widget.
https://elementor.com/help/toggle-widget/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, @CK,

Thank you for contacting us and for using XStore.

To allow customers to select product attributes like size and color before adding an item to the cart on a website, you need to set up product variations.

We kindly request you to view the entirety of the attached video and adhere to the instructions provided within. https://www.youtube.com/watch?v=LgzC4iK-j6A

We are confident that this will effectively resolve your current issue.

Best Regards,
The 8Theme Team.

Hello, @Chaos Absolute LLP,

Thank you for contacting us and for using XStore.

1) Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

a) Please go to Elementor > Tools > Regenerate CSS & Data.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

3) Should the issue persist, we kindly request you to provide the URL of the page where you are encountering the problem. Additionally, please provide us with Wp-admin access in the private content area of this topic. This will enable us to investigate the matter further and provide you with the necessary assistance.

Best Regards,
Team 8Theme.

Hello, @Alan_ruiz,

Thank you for your response.

1) We would like to inform you that the size of our theme Xstore (9.1.14) is 9.34mb. However, the issue you are currently experiencing is not related to the size of the theme.

2) We recommend executing the import on a new WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

Furthermore, we encourage you to adhere to our theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Could you kindly inform us whether you plan to use WPBakery or Elementor? Also, please provide the URL of the demo site you wish to import. We are prepared to assist you with the demo import based on your preference.

Additonally, Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and import the demo on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
8Theme’s Team.

Hello, @Elisabetta23,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you are interested in modifying the size of the logo in the header as you scroll down, kindly follow these instructions. Please copy and paste the provided CSS code into the following location: XStore > Theme Options > Theme Custom CSS > Global CSS. Once you have done this, please ensure you click ‘Publish’.

.sticky-on .et_b_header-logo.et_element-top-level img {
    width: 100px !important;
}

We trust that this will effectively resolve your issue.

Best Regards,
Team 8Theme.

Hello, @devine721,

Thank you for contacting us and for using XStore.

1) Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

3) If the problem continues to persist, we kindly request you to provide a screenshot of the issue and the URL of the page where the Ajax Product Tab is crashing. Additionally, please provide the WP-admin access to your site in the private content area of this topic. This will allow us to further investigate the issue and assist you accordingly.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best Regards,
8Theme’s Team.