Hello, @Rich Kil,

We would like to inform you about the process of migrating product categories and individual product pages from one WordPress WooCommerce theme to another, for instance, from a discontinued theme to the XStore theme. This process can be intricate and typically involves exporting your data from the old theme and importing it into the new one.

Please note that it is of utmost importance to back up your website and database before initiating this process.

We would also like to highlight that this migration process may not transfer all aspects of your site’s design and functionality. It might be necessary to configure the XStore theme and potentially install additional plugins to achieve your desired look and functionality.

While there are several third-party plugins available for export and import, we recommend trying the Duplicator WordPress plugin (https://wordpress.org/plugins/duplicator/). Although it is not an official plugin, we have found it to be reliable for migration purposes based on our past experiences.

Alternatively, We would recommend you contact WooCommerce support to get assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @bnourse,

We appreciate your provision of the login details.

Upon reviewing your site, we have deactivated the Product Filters for WooCommerce plugin. We have observed that without this plugin, the sticky sidebar operates correctly on all archive pages, including the Shop page.

We recommend reaching out to the plugin’s support team first, for further assistance.

If they are unable to provide a solution, our development team will investigate possible alternatives from our end.

We thank you for your cooperation in this matter.

Best Regards,
8Theme’s Team.

Hello, @Sumit,

Thank you for contacting us and for using XStore.

We have reviewed your website and found no issues. The Sticky header appears to be functioning correctly. Please refer to the attached image for your reference. https://ibb.co/WtgrCLY

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best Regards,
8Theme’s Team.

Hello, @edwinapnunez,

1) We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

2) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
Team 8Theme

Hello, @Cr3atorf1lm,

We hope this message finds you well.

We are writing to request your assistance in resolving an issue we have encountered. Specifically, we have noticed that the background image of a section on the home page does not appear when the site is accessed without signing in.

To help us understand and address this issue more effectively, could you kindly provide a screenshot illustrating the problem and the URL of the page on which you are facing the issue?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could create temporary WP-Admin access for us. This will allow us to examine your settings and identify any potential issues.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best Regards,
8Theme’s Team.

Hello, @salmi,

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

The root cause of the issue was identified as the Lazy Load function of the SG cache. We have rectified this by turning it OFF from the Speed Optimizer >> Media >> Lazy Load Media. For your reference, we have attached a screenshot of the process: https://postimg.cc/PpdjPVd5

Please find the resulting screenshot here: https://postimg.cc/phkt8QdY

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @salmi,

Thank you for sharing your solution! It’s great to hear that you were able to resolve the issue by deactivating the Jetpack plugin. Your experience and insights could be really helpful for others in the community who might encounter the same problem in the future. If you have any more tips or advice on managing similar issues, please feel free to share. We greatly appreciate your contribution!

Best Regards,
8Theme’s Team

Hello, @Andrea,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you are interested in incorporating new content such as text, videos, large images, and client reviews at the bottom of each individual product page, we recommend creating a static block that suits your needs. This can be done by navigating to the WP-Dashboard and selecting ‘Static Blocks’.

Please proceed to XStore > Theme Options > Woocommerce > Single Product Builder. Once there, add a custom HTML widget in the section and select a specific Static block within it. Afterward, ensure to publish it.

For your reference, an image has been attached. : https://ibb.co/sqVYQhd

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Geant Shop,

We appreciate the screenshots you have provided.

1) Should you desire to eliminate the categories from the mobile menu, kindly proceed to XStore > Theme Options > Header builder > Mobile menu > Additional Tab Content. Here, please select ‘Nothing’ and then click ‘Publish’.

Please refer to the attached image for further clarification.
https://postimg.cc/9RMGkStT

2)

I want this on the top right corner not the bottom.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

3) Should you desire to incorporate the ‘show more’ link in all department menus, kindly proceed to XStore > Theme Options > Header builder > All department > More Items Link > activate it and then publish.

Please refer to the attached image for further clarification.
https://postimg.cc/626nwWJY

We trust this will address your concern.

Best Regards,
Team 8Theme.

Hello, @Hamza,

Thank you so much for purchasing our theme and contacting our support center.

Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Kind Regards,
8theme team

Hello, @salmi,

In order to solve your issue, please copy and paste the below given CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

@media only screen and (max-width: 767px) {
.single-product .et-popup {
    width: 80% !important;
}
}

We trust that this will resolve your concern.

Best Regards,
Team 8Theme.

Hello, @Dinus,

Thank you for contacting us and for using XStore.

We regret to inform you that your recent request was somewhat unclear. To better assist you, we kindly request that you provide a screenshot of the issue you are experiencing. Specifically, we need to understand the problem related to the slider for the Home Engineer Module and Engineer Module 2.

Additionally, please provide the URL of the site where you encountered the issue. This will enable us to investigate the matter thoroughly and provide you with the most accurate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team.

Hello, @razr1911,

Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

We are reaching out to inquire if you are utilizing the XStore AMP (Accelerated Mobile Pages) plugin. This plugin has been developed with the sole purpose of enhancing the mobile browsing experience.

For a more comprehensive understanding, we recommend going through our theme documentation which provides detailed information on this subject.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

Hello, @razr1911,

Thank you so much for purchasing our theme and contacting our support center.

We have identified a solution to the issue you are experiencing with the header on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

Best Regards,
8Theme’s Team.

Hello, @M Arsal,

We have the option in our theme to Minify the CSS under Xstore >> Theme Options >> Speed Optimization.

For guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Furthermore, to address the issues of Largest Contentful Paint (LCP), First Contentful Paint (FCP), and Time to First Byte (TTFB), you can use a combination of techniques involving both server-side optimization and the WP Rocket plugin. Let’s break it down:

1. Server-side Optimization:

a. Optimize Hosting: Ensure you’re using a reliable and fast web hosting provider. A good hosting plan with SSD storage, a content delivery network (CDN), and optimized server settings can significantly improve TTFB.

b. Content Compression: Enable server-side content compression like GZIP to reduce the size of your web pages and assets before they are sent to the browser.

c. Caching: Implement server-side caching mechanisms if not already in place. Many hosting providers offer server-level caching options.

d. CDN Integration: Integrate a Content Delivery Network (CDN) to distribute content globally, reducing server response times and improving load times for users in different geographical locations.

2. WP Rocket Plugin:

WP Rocket is a popular caching and performance optimization plugin for WordPress. Here’s how to use it to address these issues:

a. Install and Configure WP Rocket: Install the WP Rocket plugin from the WordPress repository, activate it, and configure the settings:

Enable Page Caching: WP Rocket’s page caching feature can significantly improve TTFB and FCP by serving cached pages.
Enable Minification and Concatenation: Minify and concatenate your CSS and JavaScript files to reduce load times.
Enable Lazy Loading: Lazy load images, videos, and iframes to improve LCP.
Optimize Images: Use WP Rocket’s image optimization feature to compress and serve images in WebP format.
Enable Browser Caching: Leverage browser caching to reduce page load times for returning visitors.
Activate CDN Support: If you’re using a CDN, configure WP Rocket to work with it.
b. Preload Cache: Enable the “Preload Cache” feature in WP Rocket to generate cached versions of your site’s pages automatically. This can improve TTFB and FCP for subsequent visitors.

c. Database Cleanup: Use WP Rocket’s database optimization tools to clean up your WordPress database regularly. A bloated database can slow down your site.

d. Monitor Performance: After making these changes, regularly monitor your website’s performance using tools like Google PageSpeed Insights, GTmetrix, or Pingdom. WP Rocket also provides built-in performance monitoring tools.

Additionally, consider using a reliable content delivery network (CDN) if you’re not already doing so, as this can further improve your website’s performance and reduce the impact of geographical latency on load times.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team