Hello, @Sailendran,

We appreciate your cooperation in providing the wp-admin login details for your site.

We are pleased to inform you that the issue you were experiencing has been resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have implemented a solution by adding CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your issue.

Please refer to the attached image for your reference.
https://ibb.co/gRgYQKN

https://ibb.co/bB2KJN5

Best Regards,
Team 8Theme

Hello, @JoHuCa,

Thank you for your response.

1) If you wish to display menu images on the same left side across all three devices, kindly remove the last CSS code provided in my previous response.

To proceed, please copy and paste the following CSS code into the designated path: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Following this, ensure to clear your browser cache for the changes to take effect.

@media screen and (max-width: 1200px) {
.et_element.et_b_header-menu.header-mobile-menu.flex.align-items-center img.attachment-thumb.size-thumb.lazyload.lazyload-lqip.et-lazy-loaded {
    order: 0 !important;
}
}

We hope this will solve your issue.

2) If you wish to disable the lazy load effect, kindly adhere to the following instructions:

1. Go to ‘Edit Page with Elementor’.
2. Move to each element’s ‘Settings of Element’.
3. Select ‘Advanced’.
4. Choose ‘XStore ajaxify’.
5. Locate ‘Lazy loading’ and switch it to ‘Off’.
6. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw

Best Regards,
8Theme’s Team.

Hello, @riosecoweb,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a review of your website and noticed that you are utilizing the Product Grid element, which displays the wishlist button under hover effects. https://ibb.co/3FfTW04

Unfortunately, this element does not currently support the option to permanently display the wishlist button without hovering.

However, we encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/. If your suggestion garners sufficient support from other customers, our development team will consider incorporating this feature in a future update.

Alternatively, you may consider using a different element for this purpose. Please refer to the following link for more information: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Best Regards,
8Theme’s Team.

Hello, @Tair Domer,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to apply Patcher #9205910. You can do this by navigating to the XStore dashboard and selecting ‘Patcher’. https://ibb.co/Tw19d0s

Once you have completed this task, please revisit your site to confirm the changes.

We trust that this action will effectively resolve your current issue.

Should the issue continue to persist, We kindly request you to provide a screenshot of the issue you are encountering, specifically where the ‘Save’ button for the ‘Sale Booster’ feature is not functioning properly.

Also, provide your site WP-admin login details in the designated private content area. This will allow us to delve deeper into your settings and provide you with the necessary assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @George Lupsa,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to apply Patcher #9205910. You can do this by navigating to the XStore dashboard and selecting ‘Patcher’. https://ibb.co/Tw19d0s

Once you have completed this task, please revisit your site to confirm the changes.

We trust that this action will effectively resolve your current issue.

Best Regards,
8Theme’s Team.

Hello, @Sailendran,

Thank you for your response.

We apologize for any inconvenience you may have experienced. We regret to inform you that the wp-admin login details you have provided are not functioning or are invalid. Please refer to the image provided in the private content area for reference.

We kindly request you to provide us with valid wp-admin login details. This will enable us to assist you effectively and resolve your issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @GloberoKft,

Thank you so much for purchasing our theme and contacting our support center.

Are you utilizing the single product builder layout through our XStore builder. To make necessary changes, please follow the steps outlined below:

1. Navigate to the XStore builder.
2. Select the specific single product builder layout you wish to edit.
3. Proceed to ‘Edit product images’.
4. From there, go to ‘Content’.
5. Then, select ‘Slider’.
6. Followed by ‘Navigation’.
7. Finally, choose ‘Arrows’ and make the necessary updates.

Once you have completed these steps, please clear your browser cache and revisit your site to ensure the changes have been successfully implemented.

For your convenience, we have attached an image for reference to guide you through this process.

https://ibb.co/nRbsD8h

https://ibb.co/QPzgWYR

We trust that these instructions will assist in resolving your issue.

Best Regards,
8Theme’s Team.

Hello, @thibaultcomte,

Thank you for contacting us and for using XStore.

To address your concern, kindly follow these steps:

1. Navigate to your WordPress dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widgets’.
4. Add the ‘XStore Swatches’ filter in the shop sidebar area.
5. Select the attribute.
6. Save your changes.

Once you have completed these steps, please clear your browser cache and revisit your site.

Please refer to the attached image for your reference.
https://ibb.co/PcBgTG5

https://ibb.co/RSQvh4W

We trust that this will resolve your issue.

Best Regards,
The 8Theme Team.

Hello, @mariangio,

Thank you for using our theme and for contacting us.

We regret to inform you that your request is somewhat unclear to us. Could you kindly provide a more detailed description of the issue you are experiencing, as well as your intended goal?

To assist us in resolving your issue more efficiently, we kindly request that you provide a screenshot of the problem you are encountering. Additionally, please provide the URL of the page where the issue is occurring, as well as your wp-admin login details. Please ensure that this information is submitted in the private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
8Theme’s Team.

Hello, @JoHuCa,

Thank you for your response.

1) In order to address your concern, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

@media screen and (max-width: 767px) {
.et_element.et_b_header-menu.header-mobile-menu.flex.align-items-center img.attachment-thumb.size-thumb.lazyload.lazyload-lqip.et-lazy-loaded {
    order: 0 !important;
}
}

2.A. We understand that you are experiencing an issue and we are here to assist you. To rectify this problem, please follow the steps below:

1. Navigate to the ‘Edit Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

B. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

3) If you would like to change the color of the back to top button, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.The result should look like this: https://ibb.co/1XzKXKJ

.back-top {
    color: red !important;
}
.back-top svg path {
    stroke: green !important;
}

Note: you may change the following color CSS code as per your requirement.

We trust this will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @oceaneokio,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @Marketing Stirling,

Thank you for your response.

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

2) If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Marketing Stirling,

We appreciate your recent purchase and use of our theme.

In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @artprojectgroup,

We apologize for any inconvenience you may have experienced. We are pleased to inform you that our development department has resolved the issue you reported.

To ensure the fix is implemented on your end, we kindly request you to clear your cache. After doing so, please verify the resolution by clicking on the ‘Check Again’ link located under the ‘Updates’ section of your WordPress Dashboard. This action should enable you to update the theme successfully.

For your reference, we have attached a screenshot illustrating these steps: https://postimg.cc/ygNsPk8s

We appreciate your patience and understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @ijlal,

We hope this message finds you well. To better understand the issue, we would appreciate it if you could share a video detailing the specific changes. This will enable us to replicate the process on your site.

Furthermore, we kindly request your WordPress Admin URL and credentials. Please share this information in the private content area of this topic. This will allow us to investigate the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team