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Download Files Not Downloads As expected

This topic has 2 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

kaks2000uptrend

Participant

December 1, 2023 at 12:28

When I add a downloadable product in file and customers try to download that file , they are getting a different file. I need to fix this issue.

https://we.tl/t-wmTFCv02bs

#375398 Copied Theme version: 9.2.5 WooCommerce version: latest

1 Answer

Tony Rodriguez

Support staff

December 1, 2023 at 13:16

Hello, @kaks2000uptrend,

I hope this message finds you well.

We are writing to address a concern that has come to our attention regarding a potential issue that may not be related to our theme. To assist us in accurately diagnosing the problem, we kindly request that you temporarily switch to the Storefront theme or Twenty Twenty-Four, which is the default for WooCommerce and WordPress. This step will help us determine whether the issue persists solely with our theme or if it is present across different themes.

Your collaboration in this diagnostic process is highly valued and will significantly contribute to the level of support we can offer you.

Should the issue continue to manifest regardless of the theme in use, we suggest reaching out to the respective WooCommerce support for further assistance.

We thank you in advance for your cooperation and look forward to your response.

Warm regards,
The 8theme Team

#375404 Copied
Tagged: file download issues, optimized woocommerce solutions, troubleshoot downloads, woocommerce fix, wordpress download solutions, wordpress themes
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