Hello, @Alvaro,

We appreciate your prompt response in providing us with the wp-admin login details.

Upon reviewing your site, we have noticed that you are currently utilizing the Xstore Core plugin version 5.2.2 and the Xstore theme version 9.2.1.

We kindly recommend that you update both the Xstore theme and the core plugin to the latest versions on your site. You can access the updates via the following link: https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Please ensure that you update the Xstore theme to the most recent version, which is 9.2.2, and temporarily disable the cache and optimizing plugins on your site and then verify the changes.

We trust that this action will effectively resolve the issue you have been experiencing.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @fiora,

Thank you for your response.

I was able to edit the sticky menu as you said on point number 2, but I was still not able to change the other 2 points.

1) Your request is bit unclear to us, Please describe in detail with screenshots. So that we will further check it for you and help you accordingly.

2) Do you mean this: https://postimg.cc/bsF05nBN and https://postimg.cc/xqBTFTPV

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello, @gmargetis,

Thank you for your response.

Should you wish to display the brand’s image rather than its name in the shop sidebar, kindly follow these steps:

1. Navigate to the WP-dashboard.
2. Proceed to XStore.
3. Select Widgets.
4. Go to the Shop sidebar area.
5. Edit the XStore Brand list widget.
6. Choose the display type as ‘Image’.
7. Save your settings.

Please refer to the attached image for further clarification.

https://postimg.cc/JG2qbpdr
https://postimg.cc/LhqhJvfB
https://postimg.cc/xkxTCb14

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @luc,

To conceal your preferred column exclusively on the mobile version, kindly replicate and insert the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Subsequently, please revisit your site after purging the mobile browser cache.

@media(max-width: 767px){
.sidebar.single-product-custom-widget-area {
    display: none !important;
}
.et_element.single_product-html_block.single_product-html_block2 {
    display: none !important;
}
}

Best Regards,
8Theme’s Team

Hello, @HDTeam,

We are pleased to inform you that we have incorporated a new feature, the 404 pages builder, into the latest version of our theme. This functionality allows you to design a custom layout for your site’s 404 page. Additionally, you can import pre-built 404 templates.

To utilize this feature, please follow these steps:

1. Navigate to WP-Dashboard >> Xstore Builder >> Error-404.
2. Click on ‘Add New’ as depicted in this screenshot: https://postimg.cc/GHwfdJZB.
3. Choose and insert any layout on the page according to your requirements. For reference, please see this screenshot: https://postimg.cc/1VH7vbML.

Once you have completed these steps, you can set the display condition for the 404 page by following the instructions provided in these screenshots: https://postimg.cc/bsf2gstc & https://postimg.cc/PpGtH8hd.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @finn,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

Furthermore, we have successfully installed the Xstore Child theme and imported the classic demo on your site. For your reference, we have attached an image in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Team 8Theme.

Hello, @Crispy123,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @gmargetis,

Thank you for contacting us and for using XStore.

If you want to display the image of the attribute instead of its name in the shop sidebar, Please go to Wp-dashboard > Product > Attributes > Add new attribute or edit specific attribute > Select Type as Image and update it.

After that configure term > edit specific color > add image and update it.

Please refer to the attached image for your reference.

https://postimg.cc/S2KGNq3G
https://postimg.cc/7Cz53R7y

We kindly advise you to utilize the Xstore Swatches filter, kindly follow these steps:

1. Navigate to your WordPress dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widgets’.
4. Add the ‘XStore Swatches’ filter in the shop sidebar area.
5. Select the attribute.
6. Save your changes.

Once you have completed these steps, Please refer to the attached image for your reference.
https://ibb.co/PcBgTG5

https://postimg.cc/k6ZY0BGS

We hope this will solve your issue.

Best Regards,
The 8Theme Team.

Hello, @ekomatbaa,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/kitapcom.com/SZsXerNS/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://postimg.cc/xX16BV4D

About gtmetrix results:

– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;

– Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team.

Hello, @sergeantmaster,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you kindly provide the URLs of the products and pages where you wish to alter the position of the sale label? Additionally, we would appreciate it if you could provide the login details for your site’s wp-admin so that we can assist you more effectively.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We regret to inform you that your request is somewhat unclear to us. Could you please provide Screenshots and a more detailed description of your issue or specify your exact goal?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, you may explore all the available settings and widgets for the mobile header by navigating to XStore > Theme Options > Header Builder > Mobile.

Please refer to the attached image for your reference.
https://imgur.com/HoHEB9w

Best Regards,
Team 8Theme.

Hello, @Rich Kil,

We appreciate your prompt response.

Should you desire to position the cart widget adjacent to the contact widget, we kindly advise you to utilize the connection block widget. By doing so, you can incorporate both widgets into it and subsequently publish it.

Please refer to the attached image for a visual guide.
https://postimg.cc/KKrg51zM

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @Elyousfimohammed61,

Thank you so much for purchasing our theme and contacting our support center.

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2) We kindly request you to utilize a single page builder at a given time on your website to prevent any unforeseen issues. For instance, you may consider using Elementor.

3) Additionally, We kindly request you to peruse our theme documentation.
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We trust that this solution will effectively resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @OnlyCBD,

We appreciate your cooperation in providing the screenshot that was instrumental in resolving your issue.

We are pleased to inform you that the problem you were experiencing has been rectified. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

The solution involved adjusting the paddings under the following path: Xstore > Theme Options > Header builder > Cart. This action has successfully resolved the issue you were facing.

Please refer to the attached image for your reference.

https://imgur.com/kKcqP68
https://imgur.com/oOdi5ca

Best Regards,
8Theme’s Team.

Hello, @fiora,

Thank you for contacting us and for using XStore.

1) Should you desire to modify the background color of the site preloader, kindly follow these steps:

1. Go to Xstore
2. Select Theme Options
3. Choose Theme custom css

Here, you will find the css code. You can alter the background color value according to your preference and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/Wii9NIZ

2) Should you desire to modify the background color of the sticky Menu, kindly proceed to Xstore > Theme Options > Header builder > Header Sticky. Here, you will be able to adjust the background color according to your preference and subsequently publish it.

Please refer to the attached image for further guidance.
https://imgur.com/r4jTSkF

3) If you are interested in altering the background color of the site, kindly follow these steps: Go to Xstore > Theme options > Styling/colors > Select a background color and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/ToQ4K3B

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.