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Display products problem in product catalogue

This topic has 17 replies, 3 voices, and was last updated 6 months ago ago by razvangt

razvangt

Participant

October 18, 2023 at 13:21

I have a problem with the product catalogue. After the theme update, the image of the products is very big and they are listed one under another.

Also, the links in Categories Menu in the Shop are not working anymore.

Thank you

Please, contact administrator
for this information.

#370662 Copied Theme version: 9.2 WooCommerce version: 8.2.1

16 Answers

Tony Rodriguez

Support staff

October 18, 2023 at 13:27

Hello, @razvangt,

Thank you so much for purchasing our theme and contacting our support center.

To assist us in understanding the issue you are experiencing, we kindly request that you record a video of the problem and upload it to a file-sharing service such as https://wetransfer.com/. Once uploaded, please provide us with the URL.

Additionally, we would appreciate it if you could create temporary wp-admin access for us. This will allow us to review your settings and better assist you.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#370665 Copied

razvangt

Participant

October 18, 2023 at 14:28

Hello,

I have all the information you asked. If you need anything else, please let me know.

Thank you

Please contact administrator
for this information.

#370673 Copied

Tony Rodriguez

Support staff

October 19, 2023 at 09:02

Hello, @razvangt,

We appreciate your provision of the wp-admin login details and the accompanying video.

1) To address your concern, we recommend that you refer to our theme documentation about Product Images at https://xstore.helpscoutdocs.com/article/89-product-images.

Additionally, we suggest activating the Xstore parent theme on your site and checking again. If this resolves the issue, please consult with your site developer to review any custom code customization in your child theme.

Thank you for your cooperation.

2) We are pleased to inform you that your issue has been resolved. We kindly ask you to clear your browser cache and revisit your site.

For your information, we have deactivated the Ajax filters option located under XStore > Theme Options > Woocommerce > Shop > Shop Page Filters, which has effectively resolved your issue.

Best Regards,
8Theme’s Team.

#370772 Copied

razvangt

Participant

October 20, 2023 at 12:26

Hello,

Thank you for the help and the response.

1) I checked the documentation before contacting you and I tried to fix the problem.
After your response, I deactivated plugins one by one and Elementor seems to be the problem. Can you verify please?

2) As you said, this issue has been resolved.

Thank you,
Razvan

#370931 Copied

Tony Rodriguez

Support staff

October 20, 2023 at 14:19

Hello, @razvangt,

We appreciate your prompt response.

Please provide FTP access also.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption),

please contact your hosting provider for assistance.

Kind Regards,
8theme team.

#370938 Copied

razvangt

Participant

October 22, 2023 at 07:15

Hello,

You have the info.

Thank you,
Razvan

Please contact administrator
for this information.

#371045 Copied

Rose Tyler

Support staff

October 22, 2023 at 12:20

Hello, @razvangt,

We can’t connect, unfortunately.
Please try to connect to FTP using FileZilla and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team.

#371065 Copied

razvangt

Participant

October 22, 2023 at 18:37

Hello,

It is possible to have your ip to check? I used FileZilla to connect and it worked. I attached the credentials I used.

Thank you,
Razvan

Please contact administrator
for this information.

#371103 Copied

Rose Tyler

Support staff

October 23, 2023 at 13:42

Hello, @razvangt,

We appreciate your prompt response.

The issue was caused by the absence of necessary classes for the product block https://prnt.sc/UHrMfWOtsoLQ

Fixed, and the fix will be included in the update. The changes were made in the following files:
plugins/et-core-plugin/app/controllers/elementor/general/product-list.php
and
plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php

Kind Regards,
8theme team.

#371220 Copied

razvangt

Participant

October 24, 2023 at 13:18

Everything is working now. Thank you for support.

Razvan

#371360 Copied

Rose Tyler

Support staff

October 24, 2023 at 13:30

Hello, @razvangt,

You’re welcome!

Kind Regards,
8theme team.

#371361 Copied

razvangt

Participant

October 24, 2023 at 19:00

Can you please check the front page banner? The Title, Subtitle and Content are not displayed correctly.

Thank you

#371406 Copied

Tony Rodriguez

Support staff

October 25, 2023 at 08:49

Hello, @razvangt,

We kindly request that you always initiate a new topic for each distinct issue on our support forum.

To enable us to assist you more effectively, could you please provide a screenshot of the issue you are experiencing? Additionally, we would appreciate a detailed description of your request or your desired outcome.

This will allow us to thoroughly investigate and provide you with the most appropriate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#371441 Copied

razvangt

Participant

October 25, 2023 at 09:37

I was thinking is a problem related with my initial topic. Of course, if you want I can open another one.

I put the link in the private content area.

Thank you

Please contact administrator
for this information.

#371446 Copied

Tony Rodriguez

Support staff

October 25, 2023 at 13:32

Hello, @razvangt,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

We have also adjusted the Custom CSS code in the element setting as per your requirements. For your reference, we have attached screenshots below which detail the changes made.

https://ibb.co/R2pPqTb
https://ibb.co/9HJdSSy

Thank you for your patience and understanding during this process.

Best Regards,
8Theme’s Team

#371476 Copied

razvangt

Participant

October 25, 2023 at 13:55

Thank you for your support.

Razvan

#371481 Copied
Tagged: catalogue problems, ecommerce solutions, product display issue, template troubleshooting, website fixes, woocommerce, wordpress
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The issue related to '‘Display products problem in product catalogue’' has been successfully resolved, and the topic is now closed for further responses

Display products problem in product catalogue

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