Hello, @razvangt,

We kindly request that you always initiate a new topic for each distinct issue on our support forum.

To enable us to assist you more effectively, could you please provide a screenshot of the issue you are experiencing? Additionally, we would appreciate a detailed description of your request or your desired outcome.

This will allow us to thoroughly investigate and provide you with the most appropriate assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @HDTeam,

We appreciate your cooperation in providing us with the WP-Admin login access. Upon reviewing your site, we have discovered that you are currently utilizing the WP-Bakery page builder.

In our previous correspondence, we informed you that the Xstore builders are compatible and working with the Elementor page builder, not WP-Bakery.

We kindly advise you to install and activate the Elementor page builder on your site and proceed with a recheck.

For further guidance on how to use Xstore builders, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/

We trust that you will find this information beneficial.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Shyam,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @ekomatbaa,

We have recently completed a review of your site. We are pleased to inform you that the Google Login feature is functioning properly on both the off-canvas and account pages of my account. For your reference, we have attached screenshots of the same: https://postimg.cc/Hjd8dgyt & https://postimg.cc/hXdtVymj.

We recommend that you clear the cache of your site and browser, and then verify the functionality once again. For further assistance, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/.

Best Regards,
8Theme’s Team

Hello, @Rich Kil,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Should you desire to relocate the title and product count beneath the image on product category pages, kindly follow these steps:

1. Go to XStore.
2. Select Theme Options.
3. Choose Woocommerce.
4. Click on Shop.
5. Proceed to Shop Element.
6. Choose Categories.
7. Select categories design and Text Vertical Position as per your preference.
8. Publish your changes.

Please refer to the attached image for further clarification.
https://postimg.cc/FYybmDB8

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

Thank you for using our theme and for contacting us.

If you are interested in removing the address from the ‘Contact Us’ page, kindly follow the steps below:

1. Edit the ‘Contact Us’ page using Elementor.
2. Delete the specific section containing the address.
3. Update the page to save the changes.

Please refer to the attached image for a visual reference.
https://postimg.cc/HcNq9YHq

We trust that these instructions will effectively resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @Bequickly,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide us with a screenshot of the issue you are encountering? Additionally, we request you create temporary wp-admin login details and share them with us in the private content area. This will allow us to examine your settings more closely and provide a more accurate solution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Telmo Baldaia,

We appreciate your effort in providing the screenshot for further clarification.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site on both mobile and desktop versions after clearing the cache.

We have edited the mobile version of the home page in responsiveness mode and set the column width to 100% to solve your issue, please refer to this screenshot: https://postimg.cc/grbNZNJ6

Best Regards,
8Theme’s Team.

Hello, @The Egyptian Developers,

We appreciate your effort in providing the screenshots.

We have conducted a thorough review of your website and found no issues. The problem you are experiencing appears to be related to your browser’s cache. We recommend that you try clearing your browser cache or attempt to access the site using a different browser.

Additionally, For mobile view: We kindly request you to check the website on actual mobile devices, rather than using the browser’s inspect responsive tool, to identify any potential issues.

Please refer to the attached screenshot for your reference.

On desktop: https://postimg.cc/FdgRkdJJ
On mobile: https://postimg.cc/QKFcQJgy

We hope this information is helpful.

Best Regards,
Team 8Theme.

Hello, @The Egyptian Developers,

1) We have identified a solution to the issue you are experiencing with the Testimonial photos extending over footer on phone screens only Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

3) Please read our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @martijntje,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache. The solution involved disabling the ‘Drop down parents arrow’ option located under Xstore > Theme Option > Header builder. This action has successfully addressed your issue.

Please refer to the attached image for further clarification.
https://postimg.cc/9RJ0kYkW

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Muhamed,

Thank you so much for purchasing our theme and contacting our support center.

1) We have identified a solution to the issue you are experiencing with the Testimonial photos extend over footer on phone screens only Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Wetter,

Thank you so much for purchasing our theme and contacting our support center.

We are thrilled to hear that you’ve discovered the export/import function. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best Regards,
8Theme’s Team.

Hello, @Tair Domer,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your Site URL of the page on which the shop sidebar filters button on mobile devices not appear and issue persist and site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you to solve your issue:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @lifetrekker,

Thank you for contacting us and for using XStore.

If you wish to modify all the images in a product when a color is selected, please follow the steps below:

1. Navigate to Xstore > Theme Options > Woocommerce > Single Product builder > Variation Gallery option.
2. Turn it ON and click on ‘Publish’.

Once this is done, proceed with the following steps:

1. Go to ‘product’ > Edit specific variable Product > variations.
2. Edit the variation and add gallery images.
3. Save the settings.

After completing these steps, please revisit your site to confirm the changes.

Please refer to the attached images for your reference.

https://imgur.com/IyEYfp1
https://imgur.com/2bV0Cgn

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.