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Topic: Single product galery displays incorrectly with elementor disabled

Martin

Participant

October 24, 2023 10:15 am

Hello,

I have noticed that disabling Elementor causes display problems in the single product. The gallery thumbnails either are not displayed or off alignment.

I try to understand how elementor should affect the single product pages. I thought they were created by the theme (hooks excluded).

Best regards
Martin
Site URL: hidden
Theme version: 5.2.2.

Please contact administrator
for this information.

#371334 copied to clipboard

Tony Rodriguez

Support staff

October 24, 2023 12:46 pm

Hello, @Martin,

Thank you for using our theme and for contacting us.

We wish to inform you that we have deactivated the W3 Total Cache and Robin Image Optimizer plugins on your website. This action has successfully resolved the issue you were experiencing. It has been determined that the problem was caused by these two plugins.

Specifically, we examined the single product page on your site after deactivating the Elementor Pro plugin. We can confirm that the single product gallery is displaying correctly on your site.

Kindly attempt to clear your browser cache and check again. Please refer to the attached image for guidance.
https://postimg.cc/7JwdQjRR

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

#371353 copied to clipboard

Tagged: best selling themes, elementor disabled issue, single product gallery, woocommerce themes

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