Hello, @Directory92,

We are pleased to inform you that we have recently conducted a thorough review of your website. We are happy to report that your site is functioning optimally, with no extraneous website links present in the terms and conditions section.

For your convenience, we have recorded a comprehensive video of our review process, which you can view at the following link: https://www.veed.io/view/77a5c5f7-30cd-45a6-a107-f40c40e1d190?sharingWidget=true&panel=share

We recommend that you clear your cache or try accessing your site from a different device to ensure that you are viewing the most recent version of your site.

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @MarinaD,

Thank you for reaching out to us.

We have completed the review of your website and found that the issue you reported persists only on very large screens. To resolve this, please follow the instructions below:

1. Copy the CSS code provided below.
2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your website.
3. Paste the copied CSS code into the Global CSS section.
4. Clear your browser cache and revisit your website to check if the issue has been resolved.

Here is the CSS code:

@media only screen and (min-width: 993px){
.products-list .content-product .product-image-wrapper {
    display: inline !important;
}
}

Should you encounter any further issues, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Alan_ruiz,

Thank you for contacting us and for using XStore.

In order to resolve your issue, kindly adhere to the following steps provided.

1) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://imgur.com/wKn5z6x

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

4) Server Response Time:

Use a website performance testing tool like GTmetrix to analyze your site’s performance. This tool can highlight areas for improvement.

5) Caching:

Implement caching to speed up your website’s load times.

6) Optimize Images and Content:

Compress and optimize images and other media files to reduce page load times.

7) Backup:

Before making significant changes, always back up your website. This ensures that you can restore it if something goes wrong during troubleshooting.

8) We invite you to peruse our theme documentation which provides detailed information on how to enhance the speed of your website.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Remember to take one step at a time and thoroughly test your website after each change to identify the source of the problem. It’s important to diagnose and address each issue separately to ensure a stable and optimized website.

Best Regards,
Team 8Theme.

Hello, @slw250@hotmail.com,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

Our team has made necessary edits to the secondary menu under the path: Appearance > Menus > Sensors > Menu Options > Design > Select Mega Menu. Following these changes, we have saved the settings which have effectively resolved the issue.

For your reference, we have attached images that illustrate the changes made.
https://imgur.com/R5josIf
https://imgur.com/7gUUHMK

We kindly request you to peruse our theme documentation. https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @Weblike PRO,

You’re welcome! we are glad to hear that it’s working well for you. If you have any more questions or need further assistance, please feel free to ask.

Have a nice day!

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Blokey,

Thank you for contacting us and for using XStore.

1) To resolve the problem you are experiencing, kindly follow the steps outlined below:

1. Navigate to XStore.
2. Select ‘Theme Options’.
3. Proceed to ‘Theme Custom CSS’.
4. Choose ‘Global CSS’.
5. Copy and paste the provided CSS code into the designated area.
6. Click ‘Publish’ to save the changes.

.single-product .comment-respond .comment-form-author, .comment-respond .comment-form-email {
    float: none !important;
}

We trust this will rectify the issue at hand.

2) By default, WooCommerce allows only logged-in users to leave reviews to prevent spam and maintain the credibility of reviews. Enabling non-logged-in users to leave reviews without using custom code or plugins is not a built-in feature of WooCommerce.

You are welcome to utilize any third-party plugin for your needs. However, please be advised that you do so at your own risk.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @Weblike PRO,

Thank you for your response.

Should you desire to modify the font size of the product titles displayed on your shop and product category pages, kindly follow the steps outlined below:

1. Copy the CSS code provided below.
2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS on your website’s backend.
3. Paste the copied CSS code in the designated area.
4. Click ‘Publish’ to save the changes.

.woocommerce-shop h2.product-title {
    font-size: 15px !important;
}

Please note that the font size value in the CSS code can be adjusted according to your preference.

We trust that these instructions will effectively address your concern.

Best Regards,
8Theme’s Team

Hello, @mickmickmick,

Thank you for your response.

We kindly request you to activate the “Hide out of stock items from the catalog” option. You can find this option by navigating to WooCommerce > Settings > Products > Inventory.

For a more comprehensive understanding, we recommend reading the following articles:

1. https://passwordprotectwp.com/hide-woocommerce-out-of-stock-products/#settings
2. https://www.businessbloomer.com/woocommerce-hide-out-of-stock-items-exception/

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Rich Kil,

We hope this message finds you well. We are writing to inform you about the configuration of the ‘Recently Viewed’ section at the bottom of your single product page. This section has been set up using the Single Product Builder.

In the setup process, you have utilized the Custom HTML 01 Widget and selected the Static Block to display in this section.

Please refer to this screenshot for more details: https://postimg.cc/XXKDSMPd

This implies that the section is derived from the static blocks. Therefore, to make any changes, you need to navigate to the Static Blocks section and locate the “Recently Viewed Products” static block. You can then edit this block as per your requirements.

Please refer to this screenshot for more details: https://postimg.cc/mcGHGnJ1

Within this block, you will find that the Product Grid element has been set. You can select the product’s Data Source from here to display as per your preferences.

Please refer to this screenshot for more details: https://postimg.cc/QByZ7LDH

We hope this information is helpful. If you have any further queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Rich Kil,

Should you desire to incorporate a distinct footer for your cart and checkout pages, inclusive of terms and conditions, kindly follow the steps below:

1. Navigate to XStore.
2. Proceed to Theme Options.
3. Select Woocommerce.
4. Choose Cart/Checkout Layout.
5. Opt for the Advanced Layout option.
6. Activate the Turn ON feature.
7. Scroll down to the FOOTER settings.
8. Utilize the static block that you wish to display and publish it.

For your reference, an image has been attached.
https://postimg.cc/3WzWTm5s

Furthermore, we recommend perusing our theme documentation for additional information. https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

We trust this guidance will be of assistance.

Best Regards,
8Theme’s Team

Hello, @Marcel Motruc,

Thank you for your response.

Please navigate to Loco Translate > Themes > XStore > edit translation and translate all the missing strings. Also, don’t forget about the translation of the core plugin (Loco Translation > Plugins > XStore core). Both translations were missing. After that clear your browser cache and check again your site.

Please read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope this information is helpful.

Best Regards,
8Theme’s Team.

Hello, @Thomas STHLM,

1) We appreciate your effort in providing the video illustrating the issue you are experiencing. If your intention is to completely remove all content from XStore in Elementor on your website, we recommend the following steps:

1. Deactivate the XStore Theme. This can be done by navigating to Appearance > Themes on your dashboard.
2. Deactivate the XStore core plugin. This can be found under Wp-dashboard > Plugins > Installed plugins.

After completing these steps, please ensure to clear all cache before checking your site again.

2) We recommend a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

We trust that these instructions will effectively resolve your issue.

Best Regards,
8Theme’s Team

Hello, @Nicola,

We appreciate your effort in providing the screenshot. If you are looking to adjust the font size in the mini cart, please follow the steps below:

1. Navigate to XStore.
2. Select Theme Options.
3. Proceed to Header builder.
4. Choose Cart.
5. Click on MINI-CART DROPDOWN.
6. Adjust the Content Size (%) as per your preference.
7. Finally, publish your changes.

Please refer to the attached image for a visual guide.
https://imgur.com/l9ZeAxP

We trust that these instructions will assist you in resolving your issue.

Best Regards,
8Theme’s Team

Hello, @LMcompany,

We hope this message finds you well.

We have conducted a thorough examination of your website and found no issues on our end. The problem you are experiencing appears to be related to cache issues on your end. We recommend that you try accessing the website using a new browser after clearing all cache data. This should resolve the issue.

For your convenience, we have created a video guide detailing the steps you need to take. You can find this video in the private content area of your account. We strongly recommend watching it in its entirety for a comprehensive understanding of the process.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Sinawebdev,

Thank your for your response.

In order to address your concern, We can recommend you try one of the next ones:

1/ You can use Loco translate plugin for renaming “Blog“ word across the theme use-cases. https://imgur.com/GmpmaVk
2/ Copy xstore/templates/breadcrumbs.php to xstore-child/templates/breadcrumbs.php and replace all “Blog“ words with the one you need “News & Resources“ → https://prnt.sc/au6fZMiMxDKg (example)

In case you will have no success even after those solutions, we would help you directly if you provide us with Wp-admin+ftp details in private content area.

Hope you will find the one of previous solutions good for you!

Kind Regards,
8theme team.