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Checkout page is not displayed correctly on mobile phone and Ipad.

This topic has 9 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Nicola

Nicola

Participant

November 2, 2023 at 10:33

Hi,
the shopping cart total on the checkout page is unfortunately not displayed correctly on the mobile phone and Ipad. The contents of the box always shift too far out. Can you help me to find out which CSS setting I need to make so that the layout is correct?
Thank you in advance!
Nicola

#372315 Copied Theme version: .9.2.2

8 Answers

Tony Rodriguez

Support staff

November 2, 2023 at 11:53

Hello, @Nicola,

Thank you for reaching out to us.

We have conducted a thorough review of your website, specifically focusing on the checkout page in the mobile version. We are pleased to inform you that the content of the box appears to be displaying correctly. For your reference, we have attached a screenshot of our findings: https://postimg.cc/xkLzdj90.

We recommend that you revisit your site after clearing the browser cache on your mobile device. Alternatively, you may also check the page on a different device to confirm our findings.

Should you have any further inquiries or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#372332 Copied

Nicola

Participant

November 2, 2023 at 12:05

Hi,

I have also just had another look. On the iPad (landscape) it is still wrong: https://postimg.cc/R3TFtmpK

and on Iphone 11 the font is also a little too far to the right:
https://postimg.cc/f33szNnM

Kind regards
Nicola

#372336 Copied

Rose Tyler

Support staff

November 2, 2023 at 16:45

Hello, @Nicola,

Provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#372376 Copied

Nicola

Participant

November 6, 2023 at 09:14

yes, of course.

Please contact administrator
for this information.

#372662 Copied

Rose Tyler

Support staff

November 6, 2023 at 10:44

Hello, @Nicola,

Thank you for FTP access, but wp-admin access is incorrect. Please provide the correct wp-admin access.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372679 Copied

Nicola

Participant

November 6, 2023 at 13:38

please excuse me, now it should work.

Please contact administrator
for this information.

#372708 Copied

Rose Tyler

Support staff

November 6, 2023 at 15:39

Hello, @Nicola,

Fixed. Please clear cache and check now.

Best Regards,
8Theme’s Team

#372729 Copied

Nicola

Participant

November 6, 2023 at 16:35

thank you so much!

#372738 Copied
Tagged: checkout page issue, ipad checkout problem, mobile checkout display, responsive woocommerce solutions, woocommerce mobile fixes, wordpress checkout troubleshooting, wordpress woocommerce templates
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Checkout page is not displayed correctly on mobile phone and Ipad.

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