Tony Rodriguez

Hello, @sethr,

Thank you for your response.

1/ We kindly request that you peruse the following article to gain a comprehensive understanding of the distinctions between simple and variable products. https://woo.com/document/variable-product/
https://www.websitebuilderinsider.com/what-is-difference-between-simple-product-and-variable-product-in-woocommerce/#

2/ We would like to inform you that on the shop page, for variable products, the displayed button currently reads “SELECT OPTIONS.” It is the default functionality that when a product attribute is selected on the shop page, the button text automatically changes to “ADD TO CART” instead of “SELECT OPTIONS.”

https://ibb.co/yhqkPVh
https://ibb.co/kXfHwvb

3/ Should you wish to modify the button text labeled “SELECT OPTIONS,” we kindly suggest utilizing the Loco Translate plugin to accomplish this task. For detailed guidance, please refer to our theme documentation. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

Hello, @jungeun,

Thank you for using our theme and for contacting us.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @lloyd,

Thank you for your response.

We are pleased to inform you that the issue you reported has been resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes. Additionally, we have successfully imported the Beauty & Cosmetics demo onto your site.

For your reference, please see the attached image. https://ibb.co/cXjbrsf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team.

Hello, @Demeter,

Thank you for your response.

Should you wish to remove the “Size Guide” feature from a particular product within your online store, kindly adhere to the following instructions:

1. Access your WooCommerce dashboard and select ‘All Products’.
2. Locate and edit the product in question.
3. Within the ‘XStore Options’ under the ‘Single Layout’ tab, change the “Size Guide Type” to “Download Button”.
4. Proceed to remove the existing image from the ‘Size Guide Image’ section.

We have observed that you have successfully deactivated the Single Product Layout, which is commendable. The modifications you’ve made should now be fully operational, and our checks confirm that they are functioning correctly.

For your convenience, we have included a video tutorial sourced directly from your website to assist you with this process. You may view the video at the following link: https://streamable.com/i2ebxk

Should you require any further clarification or support, please do not hesitate to contact us. We are here to assist you.

Warm regards,
The 8Theme Team

Hello, @austin55,

Thank you for your response.

1/ We regret to inform you that we are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot of the issue in the private content area.

To facilitate our assistance, we kindly request that you provide us with valid wp-admin login credentials. Additionally, we would appreciate it if you could temporarily disable any additional verification requirements for login purposes.

Your cooperation in this matter will enable us to provide you with the necessary support promptly.

Thank you for your attention to this request. We look forward to your prompt response.

2/ We have carefully reviewed your request and upon examination, it appears that the issue you are experiencing is related to a cache problem on your end.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling it.

3/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

4/ Please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

5/ If the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Best regards,
The 8Theme Team

Hello, @Arun Sankar,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, we kindly ask you to clear your browser’s cache and then revisit your website.

The solution involved disabling the mobile optimization option, which can be found under the following navigation path on your website’s admin panel: XStore > Theme Options > General/Layout. https://imgur.com/7OWPhKP

Furthermore, we have noticed that your website is currently running an outdated version of the XStore Theme and the XStore Core plugin. To ensure optimal performance and avoid potential issues, it is crucial to keep these components up to date.

We strongly recommend that you update both the XStore Theme and the Core plugin to their latest versions at your earliest convenience. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you for your understanding and cooperation in this matter.

Best Regards,
The 8Theme Team

Hello, @coffeedog,

We would like to bring to your attention the importance of eliminating render-blocking resources to enhance your website’s performance. We recommend exploring the solutions provided at the following link: https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

Furthermore, we kindly ask that you adhere to the instructions outlined in the GTmetrix test results to optimize your site effectively.

We trust that this guidance will be beneficial to you.

Best regards,
The 8Theme Team

Hello, @Dicky,

Thank you for your response.

We are delighted to inform you that the issue you encountered with the Sale Booster feature has been successfully resolved. Upon investigation, we discovered that the “Customer Image Reviews” function was in use; however, the option to “Turn on if it is required to upload images on a new review” had not been activated. We have addressed this by enabling the setting, and we can confirm that the feature is now operating correctly.

For your convenience, we have provided a visual reference which can be viewed at the following URL: https://imgur.com/a/w7Xothw

Should you require additional information or guidance on utilizing the Sale Booster feature within the XStore theme, we encourage you to consult the comprehensive documentation available at this link: https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

We appreciate your patience and understanding while we worked to resolve this matter. Please do not hesitate to reach out if you have any further questions or require additional assistance.

Warm regards,
The 8Theme Team

Hello, @SK,

We are pleased to inform you that the XStore theme incorporates a wishlist feature that enables users to add, save, and share their desired item lists with ease. The convenience of this feature is further enhanced by the presence of an “Add to Wishlist” button, which is readily available on product listings and individual product pages, allowing users to effortlessly include products in their wishlist from any location within our site.

Furthermore, the wishlist can be accessed from various pages, either through a dedicated wishlist page or a widget, to provide a seamless experience in viewing saved items.

Rest assured, should you navigate away from our site, your wishlist will be preserved, allowing you to revisit and review your favorite items at your leisure upon your return.

We regret to inform you that, at present, the ability to view statistics regarding the most favored items is not available within the XStore theme settings.

We appreciate your understanding and are here to assist you with any further inquiries.

Warm regards,
The 8Theme Team

Hello, @oceaneokio,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, @CABER,

The message “This post is password protected. Enter the password to view the comments” is typically associated with WordPress and is not directly related to the payment gateway (Nexi) you are using. This message is commonly displayed on password-protected posts or pages, and it seems like there might be a misconfiguration or an issue with your WordPress settings.

Here are a few steps you can take to troubleshoot and potentially remove this message:

1/ Check Post/Page Password Protection:
Ensure that the post or page associated with the Thank You page is not password-protected. In WordPress, when editing the page, look for the “Visibility” option on the right side and make sure it is set to “Public.”

2/ Check Plugins:
If you have any security or comment-related plugins installed, review their settings to ensure they are not causing the issue. Disable plugins one by one and check if the message disappears to identify the culprit.

If you are unable to find a solution through these steps, you may need to contact your plugin support and ask them to fix this, It is independen of our theme. You can also test with the default WordPress theme (storefront). Once the issue is resolved with the default WordPress theme then it is auto fix with our theme. It’s important to make any changes carefully and have a backup of your site before making significant modifications.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Dicky,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @MurFx,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @sethr,

Thank you for your response.

We are pleased to inform you that we have implemented a new CSS code to modify the color of the Billing Details section. This enhancement can be found within the XStore theme by navigating to Theme Options > Theme Custom CSS > Global CSS.

Should you wish to customize the color further to suit your preferences, you may do so by adjusting the color value within the code.

For your convenience, we have attached an image to serve as a reference.
https://imgur.com/ojeeOKV

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @sethr,

Thank you for using our theme and for contacting us.

We are writing to acknowledge the receipt of your recent inquiry. However, we find that the details provided are somewhat ambiguous. To ensure that we can assist you effectively, we kindly request that you elaborate on your issue or specify your desired outcome in greater detail.

Once we have a clearer understanding of your needs, we will be better positioned to provide you with the appropriate assistance.

Thank you for your cooperation, and we look forward to your response.

Best Regards,
8Theme’s Team