Hello, @Jeeni Criscenzo,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate a resolution, we kindly ask that you carefully review and adhere to the guidelines provided in our theme documentation. The relevant instructions can be found at the following links:

– Troubleshooting PCLZIP_ERR_BAD_FORMAT (-10) during theme core plugin update:

https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

– Theme Update Guide:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please be advised that you should initially upgrade the XStore Core plugin to the most recent version before proceeding to update the XStore Theme on your website.

Best Regards,
The 8Theme Team.

Hello, @Shyam,

I hope this message finds you well.

Following our recent evaluation of your website, we have enabled the debug mode and identified an error that seems to be associated with the site’s memory. For your reference, a screenshot of the error can be viewed at the following link: https://postimg.cc/TKN9jzKK.

We respectfully recommend that you reach out to your hosting provider to address this issue. Once they have resolved the matter, please ensure that you clear your site’s cache before conducting a subsequent review.

We trust that you will find this information useful and remain at your disposal for any further assistance you may require.

We also suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

Warm regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

1/ We would like to inform you that it is possible to adjust the dimensions of the tabs that appear upon hovering over the text. To do so, kindly proceed to your WordPress dashboard and follow these steps:

1. Go to ‘Appearance’.
2. Select ‘Menus’.
3. Click on ‘All department menu’.
4. Choose ‘Menu Options’.
5. Enable the option ‘Set same mega menu height for all menus’.
6. Remember to save your settings after making the changes.

For your convenience, we have provided an image to serve as a visual guide. https://imgur.com/Q1LPryq

2/ Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu:hover {
    background-color: orange !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu:hover a {
    color: #fff !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu > li:hover {
    background-color: orange !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu > li:hover a {
    color: #fff !important;
}

3/ To show more items scroll on the all departments menu, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

ul#menu-all-departments {
    height: 400px !important;
    overflow-y: scroll !important;
}

4/ If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > new all departments menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f. You are welcome to use any icon image in the image box as per your needs.

Additionally, you can watch a complete video for a better reference here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11.

5/ Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu {
    border-bottom: 1px solid #000 !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu > li {
    border-bottom: 1px solid #000 !important;
}

Please be advised that you have the option to alter the color in the provided css code according to your requirements.

6/ Please submit a request here https://www.8theme.com/taskboard/, so our dev team read it.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @pablostevens,

Thank you for contacting us and for using XStore.

Did you read the description of the menu item description? https://prnt.sc/zrM5zympipAn

But with the next extra code, you will be able to show item description for menu item

1/ PHP part (add it to your child-theme/functions.php)

add_filter('walker_nav_menu_start_el', function ($item_output, $item, $depth, $args) {
$description = '';
if ( $item->description != '' ) {
 $description = '<span class="menu-item-descr">' . do_shortcode( $item->description ) . '</span>';
}
return str_replace('</a>', $description.'</a>', $item_output);
}, 10, 4);

2/ CSS styles

.menu-item .menu-item-descr {
position: absolute;
top: 100%;
left: 50%;
transform: translateX(-50%);
}

We trust that you will find this information useful. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @ahmed kamal,

We hope this message finds you well.

We would like to inform you that the difficulty you are encountering stems from the utilization of a Right-to-Left (RTL) language, specifically Arabic, on your website. This is the underlying cause for the observed behavior when importing sections from Xstudio, which results in them reverting to RTL orientation.

Should you wish for the imported content to maintain the same directionality as it appears in Xstudio, it will be necessary to adjust your site’s language settings to a Left-to-Right (LTR) orientation. By doing so, you can ensure that the content will be imported without experiencing any changes in direction.

We trust this solution will be satisfactory and look forward to assisting you further, should you require it.

Warm regards,
The 8Theme Team

Hello, @salmi,

Upon reviewing your website, we have observed that the Bestsellers section is displaying as intended within the Elementor editor when viewed on a mobile device. However, we have identified an issue with the front-end presentation of this section. https://imgur.com/QP792F4 and https://postimg.cc/v4LxYNj2

1/ We suggest disabling all third-party plugins (including cache plugins, Optimizing plugins, and Temporarily disabling the CDN) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ We would like to remind you to verify that your website is currently utilizing the most recent versions of XStore. Please ensure that you have updated to the latest version of the XStore theme, which is version 9.2.3, and the XStore Core plugin, which is version 5.2.3.

For your convenience, you can review the update history and access the latest versions at the following link: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

3/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team.

Hello, @RB,

Do you mean this- https://postimg.cc/47Y1HPbk

Please check translation of XStore Core plugin https://prnt.sc/i-gSvOG1kuVW > https://prnt.sc/3zIF29rlAKN5 , https://postimg.cc/nXLTtnjh and https://postimg.cc/WFcHVQcY

We trust that these instructions will effectively address your translation needs. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team.

Hello, @adamotounelte,

We appreciate your submission of the video illustrating the issue, as well as the provision of wp-admin access credentials.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Kind regards,
The 8Theme Team

Hello, @Yasir Alam 8Theme,

We appreciate your cooperation in providing the video for our review.

Upon thorough examination of your website, we have determined that there are no issues present on our end. It appears that the problem you are encountering is likely due to cache-related concerns on your side.

To resolve this, we kindly request that you clear all forms of cache, including browser cache, plugin cache, and server cache. Additionally, we recommend temporarily disabling any caching systems on your website, including Content Delivery Networks (CDN), while it is still in the development phase. This measure will help prevent caching issues and ensure that changes are immediately visible on your site.

For further assistance, we have created an instructional video for you. Please view it in the private content area provided.

We trust that this guidance will be beneficial to you. Should you require any further support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @konstantin,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. We kindly ask that you revisit your website after clearing all caches, including browser, plugin, and server caches. Additionally, we have successfully updated the XStore theme to version 9.2.3 on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @GTP,

We appreciate your selection of our theme and your outreach to us.

We would like to inform you that our XStore theme includes a functionality akin to the one referenced in the URL you have provided. For detailed guidance, we encourage you to consult our theme documentation. https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

We trust this information will be of assistance to you.

Best Regards,
The 8Theme Team

Hello, @mirko,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of your website and are pleased to report that we have not identified any issues. The breadcrumbs are displaying correctly across your site, with a consistent presentation in both the Elementor editor and the site’s front-end.

It is our assessment that the problem you are experiencing is likely due to caching. We recommend that you clear the cache in your browser, as well as any caching mechanisms within your website’s plugins and server. This should resolve the discrepancy you have observed.

For your convenience, we have included a screenshot in the private content area to serve as a point of reference.

We trust that this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @thedeancorp,

We regret to inform you that we are currently experiencing difficulties accessing your website. For your convenience, we have provided a screenshot illustrating the issue in the private content area.

1/ We would like to remind you to verify that your website is currently utilizing the most recent versions of XStore. Please ensure that you have updated to the latest version of the XStore theme, which is version 9.2.3, and the XStore Core plugin, which is version 5.2.3.

For your convenience, you can review the update history and access the latest versions at the following link: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

Furthermore, we would appreciate it, if you could provide a screenshot of the issue and what exactly you want or your desired goal and create valid/working temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team.

Hello, @Martin,

the result I am looking to archived, is to remove it on the Archive page
And still be able to see on the Single page the Circle style instead of the dropdown for the color.

We have identified a solution to your issue that involves the application of Custom CSS. Kindly proceed with the following steps:

1. Copy the CSS code provided below.
2. Navigate to your Xstore dashboard, and select ‘Theme Options’.
3. Click on ‘Theme Custom CSS’.
4. Paste the copied code into the ‘Global CSS’ section.
5. Save your changes.
6. Clear your web browser’s cache and revisit your site to confirm the changes.

Please note that the following CSS code will remove the specified elements exclusively from the Archive pages without affecting the Single Product page:

.woocommerce-shop .st-swatch-in-loop.st-swatch-disabled-line-thought {
    display: none !important;
}

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Nicolo,

We are pleased to inform you that we have made some modifications to the Custom CSS for the “Bombilla sugerør” product. The adjustments have been implemented and are now functioning correctly for both variable and single products.

For your reference, please view the following screenshot which demonstrates the current presentation: https://postimg.cc/21LV56kj

We kindly ask that you revisit your website after clearing your browser’s cache to observe the enhancements.

Best regards,
The 8Theme Team