Hello, @Weini,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your information, we have disabled the ‘Static Block Cache’ and the ‘Remove Query Strings From Static Resources’ feature, which can be found under the following navigation path: Xstore > Theme Options > Speed Optimization.

For your reference, please find the attached image illustrating the adjustments made. https://ibb.co/jTGJn1n

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @hieu tran,

The Buy Button auto stretch function does not work and i am unable to use elementor for product page edit.

1/ To facilitate a swift resolution, we kindly request that you provide us with a screenshot of the malfunctioning button, as well as the URL of the page where the issue is occurring. This information will enable us to investigate the matter thoroughly and provide you with the necessary assistance.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Should you be interested in using Elementor for editing single product pages, we encourage you to consult our theme documentation. The documentation contains detailed steps that will guide you through the process. You can access the documentation here. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/

please direct me how to add shipping return tab on the Tab box ( review and description already there )

2/ We kindly request that you take a moment to review the WooCommerce documentation concerning the addition of a shipping return tab.https://woo.com/document/editing-product-data-tabs/#section-6

https://ibb.co/pzhwh8d

We appreciate your cooperation and look forward to resolving your concerns promptly.

Best regards,
The 8Theme Team

Hello, @Lani,

3. This is a product ad in a post, https://prnt.sc/0MIW-gszvV1J can I still make this smaller? please advise.

To achieve a smaller ad size, it is necessary to modify the number of columns. I kindly ask that you edit the specific post and adjust the settings as illustrated in the following screenshot: https://imgur.com/racqf4p

Additionally, I would like to gently remind you to initiate a new topic for each separate issue moving forward. This practice will prevent any confusion and overlap of multiple issues, allowing us to comprehend your concerns more accurately and provide prompt and efficient support. It will also facilitate a clearer understanding of our responses to each individual matter. We appreciate your cooperation and understanding in this regard.

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @Lani,

https://prnt.sc/rWvYqliwij3d

1. Your issue has been solved please check back to your site after clearing the browser cache. We have added CSS code to change the font size of your bullet points.

See images for reference.
https://imgur.com/hlrUb8W
https://imgur.com/iqbAgeK
https://imgur.com/pfEHuVA

You may change the font-size in added css code as per your needs.

https://prnt.sc/fWHvxGhv8zmT

We have reviewed the content in question, which is formatted within an h4 tag. It appears that the Custom CSS code you implemented for the h4 tag has influenced this content. To address the issue, we have temporarily disabled the specific CSS for the h4 tag, as illustrated in the following screenshot: https://imgur.com/PHYOSmk

This adjustment has successfully resolved the issue on the page you provided, as you can see here: https://imgur.com/fVGEG9M

Should you require any further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @arnoldcampos,

We are grateful for your choice of XStore as your preferred WooCommerce WordPress theme.

We understand that you have encountered an issue with the appearance of buttons and other elements when accessing the website through your browser. We have noted that your site is currently in maintenance mode. https://ibb.co/NNJGWps

To provide you with the most effective assistance, could you kindly provide us with detailed images or videos illustrating the problem you are experiencing? This will enable us to understand the issue more clearly and offer a precise solution.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Lani,

I hope this message finds you well.

1. Upon reviewing the behavior you’ve encountered on your website, we have determined that it is not a technical issue but rather a result of the current settings configured on your site. Our team has conducted an examination and found that while using the Elementor page builder to edit your homepage, the “Ajax Product Tabs” element was set to display products from a specific category. This configuration is illustrated in the following screenshot for your reference: https://pasteboard.co/ECtLd1QIkRxx.png Consequently, the element will only showcase products from the designated category.

Should you wish to alter the products displayed within this category, you may do so by editing the individual product settings. For guidance on this process, please consult the screenshot provided here: https://pasteboard.co/D7B2LBDb4ryE.png

2. Regarding the button element you mentioned, it is currently linked to a static URL. This link does not change dynamically and can be modified by editing the button element directly, as depicted in this screenshot: https://pasteboard.co/bigKheOWpYx6.png

We trust this explanation clarifies the functionality in question. If you require further assistance or have any additional queries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @infomrprod,

We kindly request that you implement the following CSS code to address the issue you are experiencing. Please copy the code provided below and navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS to paste it. After doing so, we recommend clearing your browser’s cache before revisiting your site to observe the changes.

CSS Code:

@media(max-width: 992px){
    .woocommerce-cart tr.woocommerce-cart-form__cart-item.cart_item.st-item-meta .mob-hide {
        display: table-cell !important;
    }
.woocommerce-cart table.shop_table.shop_table_responsive.cart.woocommerce-cart-form__contents thead tr .mob-hide {
    display: table-cell !important;
}
}

The result should look like this: https://ibb.co/QvBjFCR

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @infomrprod,

Thank you for your response.

1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @clean,

Thank you for reaching out and providing a detailed explanation of your concerns. We have carefully reviewed your message and conducted tests on our own test site. Our findings confirm that the behavior you observed is indeed the default functionality of the widgets. To clarify, each widget operates independently, not specific category-wise.

Should you wish to suggest a modification to this functionality, we invite you to submit your request on our Taskboard, which can be found at https://www.8theme.com/taskboard/. We value customer feedback, and if your proposal garners sufficient support from our user community, our development team will take it into consideration for potential inclusion in future updates.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Best Regards,
The 8Theme Team

Hello, @Hempednyc,

Thank you for your response.

1/ We would like to inform you that we have successfully deactivated a third-party plugin on your website, which has addressed the issue concerning the header transparency and the selection of a transparent background color.

Furthermore, we have prepared a video tutorial to assist you with this matter. You can view this video in the private content area provided for your convenience.

Upon further investigation, we noticed that when the Advanced Layout feature is activated and the Header Builder option is utilized, the header seems to disappear.

We have identified that the root cause of this issue is the header background color being set to transparent across the entire site. This results in the header appearing correctly on the homepage, where a background image is present, but not on the cart page, which lacks a background image.

To resolve this issue, we have created multiple headers specifically for your homepage. Please note that the settings in the Header Builder > Desktop will apply globally to your site, with the exception of the homepage.

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mirko,

We are writing to acknowledge the receipt of your recent inquiry. However, we find that the details provided are somewhat ambiguous. To ensure that we can assist you effectively, we kindly request that you elaborate on your issue or specify your objectives in greater detail with screenshots.

Your cooperation in this matter will enable us to address your concerns with the appropriate attention and provide you with the most suitable assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello, @Weblike PRO,

Thank you for contacting us and for using XStore.

1/ Should you wish to modify the color of the main menu text, kindly navigate to XStore > Theme Options > Header Builder. Please locate the main menu widget in the header builder where you have established and edited specific header settings.

At this point, you can choose the WCAG Color that suits your requirements and publish it.

For your convenience, we have attached an image for reference: https://imgur.com/a/F0DNOx8

2/ If you wish to modify the hover color of the main menu text, please proceed to the XStore Builder, select ‘Header’, then ‘Main Menu’, and adjust the hover color settings to your preference.

For your convenience, we have attached an image for reference:https://imgur.com/a/Slp24dP

We hope this will solve your issue.

Best Regards,
8Theme’s Team

Hello, @mirko,

Yes, you are right.

Kind regards,
The 8Theme Team

Hello, @Natali,

Thank you so much for purchasing our theme and contacting our support center.

Should you wish to modify the position of the Sale booster > Request a Quote popup, kindly replicate the following CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS.

Subsequently, please ensure to clear your browser cache to visualize the changes.

@media (max-width: 900px) {
    .et-request-quote-popup .et-popup {
        width: 80% !important;
    }
    .et-request-quote-popup .et-popup .elementor-widget-wrap.elementor-element-populated {
        padding-left: 10px !important;
        padding-right: 10px !important;
    }
    .et-request-quote-popup .et-popup .et-popup-content.with-static-block {
        padding-left: 10px !important;
        padding-right: 10px !important;
    }
}

We hope this information is helpful.

Yours Sincerely,
8Themes Team.

Hello, @OnlyCBD,

Thank you for your response.

Could you tell me how to make this change?

To achieve that, We have to copy the content-product-cat from parent theme to child theme.

We’ve created a new file under the child theme: xstore-child/woocommerce/content-product-cat.php, the tag is now changed from h4 to span.

We hope this information is helpful.

Warm regards,
The 8Theme Team.