Tony Rodriguez

Hello, @amamatdi,

1/ The notification “Sorry, cannot use this function because Woo Subscriptions is not loaded” suggests that there is an issue with the WooCommerce Subscriptions plugin on your WordPress website.

WooCommerce Subscriptions is a plugin that allows you to create and manage subscription-based products on your WooCommerce-powered online store. If you’re encountering this notification, it could be due to various reasons, including:

Plugin Deactivation or Not Installed: Ensure that the WooCommerce Subscriptions plugin is installed and activated on your WordPress site. If it’s not installed, you can download and install it from the XStore dashboard > Plugin installer https://ibb.co/Z60NHLD

Memory Limit Issues: Insufficient PHP memory limit can sometimes lead to issues with plugin functionality. You might want to check and increase the PHP memory limit in your server configuration.

If you are not comfortable troubleshooting these issues on your own, consider reaching out to the support forums for WooCommerce or the WooCommerce Subscriptions plugin. They can provide more specific guidance based on your website’s setup and any error messages you may be encountering.

2/ Should you desire to personalize your wishlist page by omitting the share button, kindly proceed by copying the following CSS code and pasting it into the designated area located at XStore > Theme Options > Theme Custom CSS > Global CSS. Once completed, please ensure to save your changes by clicking ‘Publish’.

Here is the CSS code for your convenience:

.xstore-wishlist-share {
    display: none !important;
}

Additionally, We are pleased to inform you that we have prepared a video tutorial to assist you in customizing the wishlist page to suit your specific needs. The video has been recorded on our test site for your convenience.

We kindly invite you to view the tutorial at your earliest convenience. The video will guide you through the necessary steps to modify the wishlist page or add content as you desire. https://streamable.com/r7yg1d

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @GTP,

1. We are pleased to inform you that XStore includes a feature-rich mega-menu. For detailed instructions and a visual guide on how to create and customize your mega-menu, we kindly invite you to review the following documentation and accompanying video tutorial: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/.

2. Should you require further customization beyond the capabilities of the XStore mega-menu, you are welcome to explore third-party plugins that meet your specific needs. Please be advised that the use of third-party plugins is at your discretion and responsibility.

We appreciate your understanding and are here to assist should you have any questions or concerns.

Warm regards,
The 8Theme Team

Hello, @Nassan,

Thank you so much for purchasing our theme and contacting our support center.

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder, with correct names, for example, for XStore theme: xstore-fr_FR.po, and xstore-core-fr_FR.po for XStore Core plugin, then you will not lose translation after the update.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We would recommend doing a backup of all the files before any update.
Some hosting providers do regular backups for customers.

Kind Regards,
8theme team

Hello, @Tornedo,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you proceed to the following location within your website’s dashboard: XStore > Theme Options > WooCommerce > Shop. Once there, please review all the options available under ‘Shop page Layout’ and ‘Product design’. You are encouraged to select the configurations that best align with your preferences and then ensure to save your changes by clicking ‘Publish’.

For your convenience, we have included a visual reference in the ‘Uploaded Files’ section of this topic to assist you in this process.

We hope you find these instructions beneficial. Should you encounter any difficulties or require further clarification, please do not hesitate to capture a screenshot that highlights the specific issue. Additionally, we ask that you provide a detailed description of the problem and your intended outcome, which will enable us to offer more targeted assistance.

Furthermore, for a more in-depth examination of your settings, we invite you to submit your site’s wp-admin login credentials within the private content area designated for this purpose. Rest assured, this information will be handled with the utmost confidentiality and will facilitate our provision of a more precise solution.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to assisting you.

Best Regards,
The 8Theme Team

Hello, @Hanskoopjes,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate a more comprehensive analysis of the issue you are experiencing, we kindly request that you capture a screenshot or record a video demonstrating the problem. Once you have the file ready, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, for us to investigate and provide you with the necessary assistance, we would appreciate it if you could supply the URL of the affected page. Additionally, please provide the credentials for your site’s wp-admin by submitting them in the private content area of this support topic. Rest assured, your information will be handled with the utmost confidentiality.

We kindly recommend that you take a complete backup of your site before proceeding.

Lastly, to ensure we address the issue effectively, please inform us of the specific mobile device on which you are encountering the problem.

We look forward to your response and are here to assist you in resolving this matter promptly.

Best regards,
The 8Theme Team

Hello, @GTP,

Yes, if you want something more customized on a website, it may require CSS code, additional plugins, or customization requests depending on the specific changes you are looking for.

Thank you for your understanding.

Have a nice weekend!

Best Regards,
The 8Theme Team.

Hello, @Rich Kil,

We appreciate your prompt response to our previous communication.

To assist you more effectively, we kindly request that you provide us with the URL of the relevant page, along with the login credentials for the WordPress admin panel. Additionally, we require FTP access details. Please ensure that this sensitive information is submitted through a secure, private content area to maintain confidentiality.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter will enable us to thoroughly examine your settings and facilitate a timely resolution to the issue at hand.

Thank you for your attention to this request. We look forward to your response.

Warm regards,
The 8Theme Team

Hello, @Hakan Osman,

Thank you for using our theme and for contacting us.

To achieve this functionality in a WordPress WooCommerce website, you can use a combination of custom code, and possibly a third-party plugin to make the process easier.

Furthermore, we would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/ for assistance.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @Juergen,

We appreciate your prompt reply and are here to assist you further.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Go to the “XStore” section.
2. Select “Theme Options”.
3. Click on “General/Layout”.
4. Locate the “Site Preloader” options.
5. Set the option to “Turn OFF”.
6. Ensure to save the changes by clicking “Publish”.

For your convenience, we have provided a visual guide to assist you with this process. Please refer to the image linked below: https://ibb.co/p3qq1hR

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme’s Team

Hello, @Juergen,

Thank you for using our theme and for contacting us.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind regards,
The 8Theme Team

Hello, @chara_wedsolution,

We regret to inform you that, as you have correctly pointed out, the current version of the XStore filter products by categories widget does not support the display of subcategories as depicted in the provided screenshot: https://ibb.co/Qv0HFzD

We apologize for any inconvenience this may cause and appreciate your understanding.

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Kind regards,
The 8Theme Team

Hello, @vijay jesv,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you desire to incorporate a login/sign-up button into the header of your website utilizing the XStore theme, kindly proceed as follows:

1. Access the XStore control panel by selecting ‘XStore’ from your dashboard.
2. Proceed to ‘Theme Options’ and then to the ‘Header Builder’.
3. Within the Header Builder, locate the ‘Account Widget’.
4. Add the widget to your header according to your specific needs.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual reference to assist you with this process: https://ibb.co/dWHzRws

2/ & 3/ We would like to inform you that for the customization of country, language, and currency settings, you may consider utilizing third-party plugins. For your convenience, we have provided links to our documentation that will guide you through the process of implementing a currency switcher and setting up translations with WPML:

– XStore Currency Switcher: https://www.8theme.com/documentation/docs/xstore-currency-switcher/
– Translation with WPML: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

https://prnt.sc/1XjL8M01Qlfe
As you can see on our demo, languages, and currency switchers are shown for demo purposes only. If you want to create a multilingual and multicurrency site you may use a premium WPML plugin or free – Polylang/qTranslate plugins.

We hope this information is helpful.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Mathew,

Should you desire to center-align the date, we kindly ask that you implement the following CSS code. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and paste the code provided below:

@media (min-width: 992px) {
    .single-post .meta-post {
        margin-left: 25% !important;
    }
}
@media (max-width: 991px) {
    .single-post .meta-post {
        margin-left: 35% !important;
    }
}

We trust that this adjustment will address your concern effectively.

Warm regards,
The 8Theme Team

Hello, @e.uluturk,

Thank you for using our theme and for contacting us.

We would be grateful if you could furnish us with the URL of the webpage where you are encountering difficulties. Additionally, we would appreciate it if you could generate temporary administrative credentials for your WordPress site and securely transmit the details to us through the designated private content section. This information is essential for us to examine your configurations and gain a comprehensive understanding of the problem, enabling us to provide you with the necessary assistance.

As a precautionary measure, we strongly advise you to create a full backup of your website prior to initiating these steps.

Thank you for your cooperation and understanding.

Warm regards,
The 8Theme Team

Hello, @chara_wedsolution,

Thank you for your response

Should you desire to include a category check within your sidebar widget, kindly proceed to your WordPress dashboard. From there, navigate to ‘Widgets’, then select ‘Shop sidebar’, and subsequently choose the ‘XStore filter product by categories widget’. Please proceed to add it to the shop sidebar area.

For your convenience, we have provided an image for reference. https://ibb.co/jhDMgc1 & https://imgur.com/3qFLZMe

We trust this guidance will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team