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When accessing our website with an iPhone or Android, the page takes an infinitely long time to load

This topic has 6 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Juergen

Participant

February 2, 2024 at 10:12

When I open our website on my iPhone or Android and click on any tab in the menu, the page takes an incredibly long time to load.

Can you please fix this?

#382203 Copied Theme version: 9.2.7 WooCommerce version: 8.5.2

5 Answers

Tony Rodriguez

Support staff

February 2, 2024 at 11:58

Hello, @Juergen,

Thank you for using our theme and for contacting us.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind regards,
The 8Theme Team

Please contact administrator
for this information.

#382205 Copied

Juergen

Participant

February 2, 2024 at 13:03

It’s hard for me to drop the screen from my cell phone.

When I open any page on my cell phone, the “wheel” turns and turns.

https://www.dropbox.com/scl/fi/4fwq6dhhfesh187vx7uxn/2024-02-02_13-00-24.jpg?rlkey=ul32p64aj0i0op1t2z5ej71ma&dl=0

However, when I touch the screen with my finger, the page is immediately visible.

You must have a smartphone. Why don’t you use it to open our website? It’s much quicker than having to use a second cell phone to copy and upload the screen from another one.

By the way, Rose already has the access data.

#382216 Copied

Tony Rodriguez

Support staff

February 2, 2024 at 13:50

Hello, @Juergen,

We appreciate your prompt reply and are here to assist you further.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Go to the “XStore” section.
2. Select “Theme Options”.
3. Click on “General/Layout”.
4. Locate the “Site Preloader” options.
5. Set the option to “Turn OFF”.
6. Ensure to save the changes by clicking “Publish”.

For your convenience, we have provided a visual guide to assist you with this process. Please refer to the image linked below: https://ibb.co/p3qq1hR

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme’s Team

#382228 Copied

Juergen

Participant

February 2, 2024 at 17:13

Hi Tonym

Great, thank you very much.

The problem is solved.

#382276 Copied

Andrew Mitchell

Support staff

February 2, 2024 at 17:13

Dear Juergen,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#382277 Copied
Tagged: endless loading fix, iphone android site access, website loading issue, website speed optimization, woocommerce performance improvement, wordpress woocommerce themes
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When accessing our website with an iPhone or Android, the page takes an infinitely long time to load

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