Hello, @Dicky,

We hope this message finds you well. We are writing to provide you with instructions on how to display the Reviews tab separately from the default Single Product page Tabs section.

Please follow the steps below:

1. Navigate to Xstore.
2. Proceed to Theme Options.
3. Select WooCommerce.
4. Choose a Single Product Builder.
5. Click on Tabs.
6. Disable the “Review” from the Elements list.
7. Enable the “Detached Reviews” option.

Screenshot for clarification: https://prnt.sc/mfvI75Jb4YdB

After completing these steps, please clear your cache and revisit the site to see the changes.

Please note that the “Detached Reviews” option allows you to remove the reviews from the tabs area and place them directly beneath the tabs.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Natali,

Thank you for contacting us and for using XStore.

1/ No, only use one translate plugin at the same time on your site to avoid inconvenience.

Additionally, We kindly request that you rename the following files: https://ibb.co/V9qLpYQ should be changed to xstore-en_UK.po, and https://ibb.co/bs0hbny should be renamed to xstore-core-en_UK.po

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team.

Hello, @khurram virk,

Thank you for your response.

We are reaching out to request your assistance in conducting a necessary diagnostic test to ascertain whether the issue you are experiencing is associated with our theme.

Kindly proceed with the following steps:

1. Activate a default WordPress theme, such as Storefront or Twenty Twenty-Four, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

2. Once the default theme is activated, please monitor your site for the issue in question and let us know the result.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @Rakibul,

Thank you for contacting us and for using XStore.

To resolve your issue, kindly adhere to the following steps provided.

1/ Upon thorough investigation, we have verified the functionality of the same option on our test site, and it is working correctly. The issue only persists on your site

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

2/ To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset. https://ibb.co/m8LyJSK

3/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site https://ibb.co/SNcVHfT ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Yours sincerely,
The 8Theme Team.

Hello, @Mitsuhiro,

Thank you for reaching out to us, and we appreciate your diligence in providing additional information. We understand that you are experiencing disparities between the page layout in the “Theme > Customize” section and the appearance of your published web page. We’ve reviewed the screenshot you shared; however, please note that your site appears to be in maintenance mode, and the provided images are from the “Customize” section.

To better assist you and accurately address the issue, we kindly request temporary wp-admin access to your site. This will enable us to directly investigate and synchronize the page layouts. To provide this access, please follow these steps:

a) Log in to your WordPress Dashboard.
b) Navigate to the “Users” section.
c) Create a new user account with an administrator role.

Share the following details with us privately using the Private Content area:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please be assured that the information you provide will be handled with the utmost confidentiality and used solely for the purpose of troubleshooting and resolving the reported issue. As a precaution, we recommend taking a complete backup of your site before sharing access details.

Yours sincerely,
The 8Theme Team.

Hello, @devprof,

Thank you for your inquiry about adding a “Continue Shopping” button to the mini cart. We sincerely apologize for any inconvenience.

Currently, our theme does not have built-in functionality or theme options to create a custom mini cart with a “Continue Shopping” button. The “Shopping Cart” button is designed to appear by default only when a product has not been added to the cart. Once a product is added, the mini cart is optimized to streamline the checkout process.

However, we offer flexibility through the XStore Builders >> Cart Page, where you can customize the Cart page according to your preferences. https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

If you have any further questions or require assistance with customization, please feel free to reach out.

Yours sincerely,
The 8Themes Team

Hello, @Natali,

Thank you for using our theme and for contacting us.

1) After conducting a thorough investigation, it appears that the issue with the display of wishlist and cart table headers is associated with the Child theme. Upon activating the Parent theme, we confirmed that both the cart page and wishlist are functioning properly.

For a visual reference, please consult the image provided at the following link: https://imgur.com/a/LQyHKQG

2) Upon checking in private mode, we observed that the wishlist is functioning properly. Disabling the cache plugin should help refresh the data and resolve the discrepancy in the wishlist count.

For a visual reference, please consult the screenshot provided at the following link: https://imgur.com/a/OJAJVJS

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.

Yours sincerely,
The 8Themes Team

Hello, @Jennifer,

We kindly request that you provide a screenshot of the Custom CSS, specifically from the location where you have applied the CSS for the “We used CSS code to personalize the ‘X’ on Out-of-Stock products.” This will assist us in closely examining the issue and providing an effective resolution.

To facilitate this process, please upload the screenshots to https://imgbb.com/ and kindly share the provided links in your response.

Furthermore, we would be grateful if you could grant us working administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

For a visual reference, please consult the video provided at the following link in private content area:

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Hello, @GTP,

1) We apologize for any inconvenience, but currently, we do not have a feature that allows for a live copy-paste of sections. Our development team is actively working on implementing such functionality. In the meantime, we strive to offer maximum possibilities for customization.

To achieve a similar section using Elementor, please follow these steps:

a) Set the Elementor Page Layout to “Full Width” in the settings.
b) Insert an image into the column within the container.
c) Adjust the container layout to “Maximum Width.”

Additionally, As you are interested in the Parallax Fixed Background Effect, please refer to the instructions provided earlier. For visual guidance, we have prepared a video, accessible through the following link: https://streamable.com/er626r .

2) You are Welcome!

3) It seems like your customer is asking if they can add additional blocks on top of a parallax section, similar to what they’ve seen on another website (PCA). The response suggests that it’s possible and provides instructions on how to achieve this using XStore and Elementor widgets.

Here’s a breakdown of the steps mentioned in the response:

Pick and Drop XStore and Elementor Widgets:

a) Open your page in Elementor.
b) Look for the XStore widget and the Elementor widgets you want to add.
c) Drag and drop these widgets into the desired container on your page.

Set Settings as Provided Earlier:

a) Refer to the settings or instructions provided earlier. This could be a video tutorial or written documentation that explains how to customize the appearance and behavior of the XStore and Elementor widgets.

b) Ensure that you configure the settings as per the guidelines given in the earlier instructions.

c) Refer to the Video on Animated Heading:

If there was a video tutorial provided earlier, review it for guidance on how to insert an animated heading into the container or column section.

Follow the steps outlined in the video to achieve the desired animated heading effect.

Yours sincerely,
The 8Themes Team

Hello, @Altcr,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you take a moment to review our theme documentation, which provides detailed instructions on how to register and deregister the XStore Theme for both live and staging websites. https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

2/ We are writing to inform you that we require further clarification regarding your recent request. To assist you most effectively, we kindly ask that you provide a detailed description of the issue you are encountering, as well as your specific objectives.

Additionally, it would be greatly beneficial if you could supply a screenshot or a reference URL of the page in question. This will enable us to review the matter thoroughly and offer you the appropriate assistance.

For your convenience, we invite you to explore our theme demo site. Should you find a particular example that aligns with your needs, please share the corresponding URL with us. https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.248345219.547454934.1702819044-1153000006.1700894129

We appreciate your cooperation and look forward to resolving your concerns.

Best Regards,
The 8Theme Team

Hello, @GTP,

1) We can provide a screenshot for the demo you’ve mentioned. Please find the requested screenshot attached https://imgur.com/a/q4TcMNi.

If you want to know How to inspect please read this documentation added in the link below:https://zapier.com/blog/inspect-element-tutorial/

2) It appears that you are interested in customizing the Single Product page. To assist you with this, please follow the steps outlined below:

a) Navigate to XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Builder. Within this section, you have the capability to customize the Default Single Product Builder. This includes options to set the width of the Section on the Single Product page.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/4FloJQQ

b) If you prefer to create a custom Single Product page using Elementor, please refer to the documentation provided in the link below:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Should you have any further questions or require assistance, feel free to reach out. We’re here to help!

Yours sincerely,
The 8Themes Team

Hello, @Wali Rao,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

1) You can use browser developer tools to inspect the elements and get some information about their sizes.

Here’s a general guide on how you might approach this using browser developer tools:

Open Developer Tools:

a) Right-click on the section you want to inspect.
b) Select “Inspect” or “Inspect Element” from the context menu.
c) This will open the browser’s developer tools.
d) Navigate to the “Elements” Tab:

In the developer tools, navigate to the “Elements” tab. Here, you can see the HTML structure of your page.
Inspect Section Dimensions:

a) Locate the HTML code for the specific section you’re interested in.
b) The right-hand panel of the developer tools will display the CSS styles for the selected element.
c) Look for the “Box Model” section, which will show you the dimensions (width, height, padding, border, and margin) of the selected element.

2) you can confidently respond with a “Yes.” You can provide them with the steps We outlined in the previous response:

a) Inspect the section to find its dimensions.
b) Note the width and height values of the section.
c) Create a new element in Elementor.
d) Adjust the size of the new element to match the dimensions of the section.

Let them know that Elementor provides options in the widget’s settings panel to adjust the width and height values, allowing for precise customization. Additionally, encourage them to preview the changes to ensure that the new element aligns perfectly with the desired size.

Yours sincerely,
The 8Themes Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we are pleased to inform you that the product images are displaying correctly on the single product pages. It appears that the issue you are experiencing may be related to caching rather than the website itself. https://ibb.co/cvPk8S9

To address this, we kindly suggest that you perform the following steps:

1. Clear the cache on your Content Delivery Network (CDN) or server. This can often resolve display issues that are not immediately apparent.
2. Temporarily disable the CDN on your website to rule out any conflicts it may be causing.
3. Clear your browser’s cache to ensure that you are viewing the most recent version of your web pages.

We trust that these actions will rectify the situation. Should you require further assistance or if the problem persists, please do not hesitate to contact us.

We appreciate your attention to this matter and look forward to your confirmation that the issue has been resolved.

Best Regards,
The 8Theme Team

Hello, @Mac,

Thank you for using our theme and for contacting us.

1) We trust this message finds you well. We understand that you may be utilizing the single product builder feature within our theme. To customize the gallery type to your preference, kindly proceed as follows:

1. Access the ‘XStore’ section.
2. Navigate to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Click on ‘Single Product Builder’.
5. Choose ‘Gallery’.

Once there, you will have the option to set the gallery type according to your specific needs.

For your convenience, we have included an image to serve as a visual reference for the aforementioned steps. https://ibb.co/pyMfCd8

We are hopeful that this guidance will effectively address your concern. Should you require any further assistance, please do not hesitate to reach out.

2) To utilize the content description style of the template when releasing new products, we recommend using Elementor for a seamless editing experience. Elementor allows you to effortlessly customize product descriptions using the XStore widgets.

Here’s a step-by-step guide:

a) Access Elementor: Navigate to the product you wish to edit and use Elementor. Simply click on “Edit with Elementor” to begin.

b) Drag and Drop Widgets: Utilize the intuitive drag-and-drop feature within Elementor to select and place XStore widgets on your product page.

c) Edit Description: Easily edit the product description by clicking on the text elements and making the necessary changes. This ensures your content aligns with the desired template style.

d) Preview and Publish: Before finalizing your edits, take advantage of Elementor’s preview function to see how your changes will appear. Once satisfied, save your changes and publish the updated product.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/awCYMH8
https://imgur.com/a/WqFjV29

Feel free to explore the various customization options available through Elementor to tailor the product description to your preferences seamlessly.

Best Regards,
The 8Theme Team