Return to previous page

Newsletter Popup ‘on delay’ and ‘on mouse out’ functions are not working.

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

Zatos

Participant

February 12, 2024 at 19:25

Hello,

I have an issue with the newsletter pop-up. The ‘on delay’ and ‘on mouse out’ functions are not working. I have added the newsletter to the header, but the only way for it to appear is if someone clicks on it (regardless of what I select in the settings under ‘newsletter – main configuration’).

#383191 Copied Theme version: 9.2.7

3 Answers

Tony Rodriguez

Support staff

February 13, 2024 at 07:08

Hello, @Zatos,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#383215 Copied

Zatos

Participant

February 14, 2024 at 10:06

I have sent you the credentials for the admin account.

Please contact administrator
for this information.

#383324 Copied

Tony Rodriguez

Support staff

February 14, 2024 at 13:11

Hello, @Zatos,

We are writing to express our gratitude for granting us access to your website’s wp-admin. Upon thorough examination, we have determined that the issue you are experiencing is isolated to your child theme.

To address this, we have temporarily activated the parent theme on your website, which has resulted in the newsletter functioning correctly. To assist you further, we have created a video demonstration that outlines the steps we took to resolve the issue. You can view this video in the private content area for your reference.

We kindly suggest that you review your child theme for any potential errors that may be causing the problem. Alternatively, you may consider installing a new child theme on your website.

We kindly recommend that you take a complete backup of your site before proceeding.

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#383343 Copied
Tagged: best selling, delay function, function issues, mouse out function, newsletter popup, woocommerce themes
Viewing 4 results - 1 through 4 (of 4 total)